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mosen is offline mosen
2019-07-31 , 10:51
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#1651
Originally Posted by OVK View Post
I received also the link for payment (in separate email).

After payment the order status still shows "Your pre-order has been received" and payment status "charged at future date". However, after giving the payment information I got another email stating that "order has been received" so I suppose that the payment went through and I can now concentrate on waiting.
That slightly irritated me too.
But the "order" has been received email came instantly and in the account i can now see my order where before only a pre-order was visible. Maybe the wording needs slight improvement for non-native speakers?

EDIT, FYI my first attempt failed with CC declined. Same credentials worked next attempt. I guess it is due to the amount of requests?
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Wasmachinemann-NL is offline Wasmachinemann-NL
2019-07-31 , 10:51
Posts: 386 | Thanked: 1,094 times | Joined on Aug 2011 @ Netherlands
#1652
PANIC

my order isn't showing up in my account

AAAAAAAAAAAA I can't give Fxtec my hard earned €€€€ even though I want to!

EDIT: I did place a preorder in February this year however, should I still panic?
Last edited by Wasmachinemann-NL; 2019-07-31 at 23:37.
 

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mosen is offline mosen
2019-07-31 , 11:03
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#1653
Originally Posted by Wasmachinemann-NL View Post
EDIT: I did place a preorder in Febuary this year however, should I still panic?
Only to clarify:

There are two menu items on the top left one is pre-order and one is order. Are you sure you are not looking into order site where it will only displayed if paid?
What do you have in pre-order site? I have an entry in both now after paying via the link in the email. Did you get the email?
Do you maybe have two accounts, one from forum and one from pre-order?
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Wasmachinemann-NL is offline Wasmachinemann-NL
2019-07-31 , 11:09
Posts: 386 | Thanked: 1,094 times | Joined on Aug 2011 @ Netherlands
#1654
Originally Posted by mosen View Post
Only to clarify:

There are two menu items on the top left one is pre-order and one is order. Are you sure you are not looking into order site where it will only displayed if paid?
What do you have in pre-order site? I have an entry in both now after paying via the link in the email. Did you get the email?
Do you maybe have two accounts, one from forum and one from pre-order?
Just had a mail from Fxtec support:
"Pre-orders do not show up in customer accounts. This will show up after the payment is taken once the link’s been emailed to you."

Ergo, just wait™
 

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Kabouik is offline Kabouik
2019-07-31 , 11:22
Posts: 1,335 | Thanked: 3,931 times | Joined on Jul 2010 @ Brittany, France
#1655
Lucky you, I didn't get the email to order. :<
 

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DDark is offline DDark
2019-07-31 , 11:28
Posts: 162 | Thanked: 962 times | Joined on Jan 2014
#1656
Originally Posted by Kabouik View Post
Lucky you, I didn't get the email to order. :<
No mail for me

Bashing enter key to refresh my mailbox.
 

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epninety is offline epninety
2019-07-31 , 11:47
Posts: 269 | Thanked: 1,096 times | Joined on Sep 2009 @ Hampshire, UK
#1657
Maybe the notification emails are going out in 'pre-order'-order ?
 

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ThomasAH is offline ThomasAH
2019-07-31 , 12:21
Posts: 176 | Thanked: 468 times | Joined on Jan 2010 @ NL
#1658
Originally Posted by DDark View Post
No mail for me

Bashing enter key to refresh my mailbox.
Thanks for that, made me LOL

Also received the e-mail with the payment request and fulfilled the payment, by the way
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Wasmachinemann-NL is offline Wasmachinemann-NL
2019-07-31 , 12:38
Posts: 386 | Thanked: 1,094 times | Joined on Aug 2011 @ Netherlands
#1659
F5'ing like crazy on my Gmail but still nothing!
 

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DDark is offline DDark
2019-07-31 , 12:39
Posts: 162 | Thanked: 962 times | Joined on Jan 2014
#1660
Originally Posted by ThomasAH View Post
Thanks for that, made me LOL

Also received the e-mail with the payment request and fulfilled the payment, by the way
I actually got one of those
Helping me to run scripts on remote servers.
 

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