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2009-05-26
, 20:08
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Posts: 11,700 |
Thanked: 10,045 times |
Joined on Jun 2006
@ North Texas, USA
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#12
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Nokia, fire the people responsible for all this, hire some talented, musically gifted ones instead and re-build this hulk from the ground up. The trademark Ovi is damaged forever, you'll never see customers walk through this door.
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2009-05-26
, 20:11
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Posts: 5,335 |
Thanked: 8,187 times |
Joined on Mar 2007
@ Pennsylvania, USA
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#13
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The Following 2 Users Say Thank You to sjgadsby For This Useful Post: | ||
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2009-05-26
, 20:14
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Posts: 3,790 |
Thanked: 5,718 times |
Joined on Mar 2006
@ Vienna, Austria
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#14
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2009-05-26
, 20:16
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Posts: 3,790 |
Thanked: 5,718 times |
Joined on Mar 2006
@ Vienna, Austria
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#15
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2009-05-26
, 20:38
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Posts: 11,700 |
Thanked: 10,045 times |
Joined on Jun 2006
@ North Texas, USA
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#16
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I said those responsible should be fired. I don't expect to find those people in the teams actually working on Ovi.
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2009-05-26
, 20:43
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Posts: 1,310 |
Thanked: 820 times |
Joined on Mar 2006
@ Irving, TX
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#17
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The Following User Says Thank You to Mara For This Useful Post: | ||
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2009-05-26
, 21:22
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Posts: 3,790 |
Thanked: 5,718 times |
Joined on Mar 2006
@ Vienna, Austria
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#18
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UPDATE: I just created a new account for me. No issues whatsoever. Also they sent a link to my phone to activate the account... activation worked fine. Also logged into the OVI account with my N73, and the contents is shown properly formatted to my phone small screen...
What's all that fuss about? Was I just lucky?
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2009-05-26
, 21:29
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Posts: 25 |
Thanked: 3 times |
Joined on Oct 2006
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#19
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2009-05-26
, 21:44
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Posts: 362 |
Thanked: 109 times |
Joined on May 2009
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#20
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***
I don't know if this is location specific, so for those of you who live elsewhere, lt me share with you a nice piece of "how not to create a user experience":
As soon as I log in, the store is empty. Completely empty. Not one single item in any category.
Now on a day when some sources say it was a world wide launch, other say it's only Australia and Singapore, ... an educated Nokia customer needs to be careful. Maybe my phone isn't yet supported? Maybe my country isn't on the list and I'm gonna see the shining, wonderful Ovi experience in a few days when the Finns discover the Alps? Who knows?
But you see, this is exaclty the point:
What kind of bonehead lets you select the store from within Ovi only to present you with absolutely empty shelves and no information whatsoever why this is? Can't they tell me somewhere in fine print "We're not open yet in your country" or "Again, as you're probably used to by now, your phone isn't yet supported. Expect it to work with this service in 10 years." - Anything would do.
Instead, they let you walk through an empty store. If I were a normal consumer who doesn't know the infinite incompetence of this company, I would probably think "Woa, what a boring place, they don't have anything here." I'd leave and never return again.
Why do they do this? It's not so much of an effort to keep people informed and maybe even invite them to come back later, is it?
Last edited by benny1967; 2009-05-27 at 08:58.