Active Topics
-
[HOWTO] Comprehensive Firmware Flashing Guide for N9 (1,580)
to Nokia N9 / N950 by aspergerguy - 10 hrs, 35 mins ago -
Nokia N9-00 Prototype Build S1.12 (RM-680 codename "Dali") (250)
to Nokia N9 / N950 by en0s - 3 days, 6 hrs ago -
[Announce] Maebble - Pebble support for Maemo (118)
to Applications by glo-worm - 3 days, 19 hrs ago -
Possible to flash Leste to eMMC? (6)
to Maemo 7 / Leste by Eri - 4 days, 9 hrs ago - more...
|
2009-11-29
, 06:38
|
|
Posts: 12 |
Thanked: 5 times |
Joined on Nov 2009
@ Boston
|
#12
|
Originally Posted by Laughingstok
I did the exact same thing. Mine arrives via fedex on Monday.
Ughhhh.. man it seems it was almost better to never pre-order. Strangely enough, I never pre-ordered, went yesterday evening and bought it from nokiausa.com since it's in stock, and they've already shipped the damn thing. How in the hell does that work? A guy PRE-ORDERS and gets screwed, and I quite literally walk up and order, and its already in the mail?
Fail.
 |
|
2009-11-29
, 06:41
|
|
Posts: 741 |
Thanked: 900 times |
Joined on Nov 2007
@ Auckland NZ
|
#13
|
Originally Posted by Laughingstok
Exactly my point! Don't pre-order. It's a bad habit I've grown out of
Ughhhh.. man it seems it was almost better to never pre-order. Strangely enough, I never pre-ordered, went yesterday evening and bought it from nokiausa.com since it's in stock, and they've already shipped the damn thing. How in the hell does that work? A guy PRE-ORDERS and gets screwed, and I quite literally walk up and order, and its already in the mail?
Fail.
|
|
2009-11-29
, 07:10
|
|
Posts: 13 |
Thanked: 5 times |
Joined on Nov 2009
|
#14
|
Originally Posted by Venomrush
I'm in the U.S and the closest flagship store is 4 hours away in New York. I'm not willing to drive that far just to buy the N900. My problem here is not that I'm getting the device late, but the terrible customer service that Nokia doesn't seem bothered to deal with.
It's Saturday when you called again, so I wouldn't expect anyone (the supervisors) to be working.
Call again on Monday.
It seems you're based in the UK so just pop-in to the flagship store and get it on Monday when it's available for general release.
|
|
2009-11-29
, 07:24
|
|
Posts: 3,664 |
Thanked: 1,530 times |
Joined on Sep 2009
@ Hamilton, New Zealand
|
#15
|
Online Company Status:
AMAZON = FAILED
NOKIAUSA = FAILING
DELL = FAILED
NEWEGG = FAIL
|
|
2009-11-29
, 08:15
|
|
Posts: 9 |
Thanked: 1 time |
Joined on Nov 2009
|
#16
|
Something is terribly wrong with Nokia's system in which they charge your card and their customer service. This same problem happened to me. I tried to place my order on NokiaUSA this weekend since the sale was going on and they have the phone in stock. At the last step I get an authorization error even though all of the information is correct. I tried 1 more time and it still did not work. I called them to place an order over the phone after waiting 20 minutes on hold, the same thing happened and it was not authorized.
When I called my credit card company, they said that 3 temporary charges of $613 were charged onto my card, but Nokia is saying that it did not go through. They told me to wait a day and try again. Today, I tried again this morning and I get the same error so I called Nokia and was on hold for 30 minutes this time. They tried to place the order and the same error occurred. I called my credit card company and they said over $3000 in temporary charges were on my account made by Nokia.
The credit card service rep and I 3-way called Nokia only to wait another 30 minutes on hold. The rep at Nokia said "wait 2-3 minutes while I check your file." He returned 20 minutes later to be yelled at by my credit card rep about terrible customer service. The Nokia rep said there was nothing he could do and that I would have to wait at least 3-5 business days before attempting to order again and that I would have to pay full price in 3-5 business days since the sale would be over. 2 Reps from Nokia also said that they would "call me back in an hour" to resolve the problem and try to get my order through, but of course there were no callbacks.
My credit card company was able to cancel all of Nokia's $3000+ dollars in temporary charges.
In the end, Nokia has VERY terrible customer service. Their online shopping system is flawed (they couldn't even get their prices right for a day let alone charge me to buy a phone). They can't do a simple purchase because of their servers. They couldn't even take a fax giving authorization from my credit card company. They can only go through their online system to take orders. They suck.
I was about to completely give up on the N900, but I'm with T-Mobile and their 3G capable phones are terrible. The N900 does have a lot of flaws, but it seems to have potential and it does use T-Mobile 3G. The thing I'm worried about is the way Nokia handles things. I hope this doesn't carry over into support for the N900.
Luckily I found a seller on eBay with 1800 feedback and 10 N900's posted at $750 or best offer. I made a reasonable offer and he is shipping it Monday.
Hope you're able to solve your problem too.
Last edited by cyi1; 2009-11-29 at 08:17.
When I called my credit card company, they said that 3 temporary charges of $613 were charged onto my card, but Nokia is saying that it did not go through. They told me to wait a day and try again. Today, I tried again this morning and I get the same error so I called Nokia and was on hold for 30 minutes this time. They tried to place the order and the same error occurred. I called my credit card company and they said over $3000 in temporary charges were on my account made by Nokia.
The credit card service rep and I 3-way called Nokia only to wait another 30 minutes on hold. The rep at Nokia said "wait 2-3 minutes while I check your file." He returned 20 minutes later to be yelled at by my credit card rep about terrible customer service. The Nokia rep said there was nothing he could do and that I would have to wait at least 3-5 business days before attempting to order again and that I would have to pay full price in 3-5 business days since the sale would be over. 2 Reps from Nokia also said that they would "call me back in an hour" to resolve the problem and try to get my order through, but of course there were no callbacks.
My credit card company was able to cancel all of Nokia's $3000+ dollars in temporary charges.
In the end, Nokia has VERY terrible customer service. Their online shopping system is flawed (they couldn't even get their prices right for a day let alone charge me to buy a phone). They can't do a simple purchase because of their servers. They couldn't even take a fax giving authorization from my credit card company. They can only go through their online system to take orders. They suck.
I was about to completely give up on the N900, but I'm with T-Mobile and their 3G capable phones are terrible. The N900 does have a lot of flaws, but it seems to have potential and it does use T-Mobile 3G. The thing I'm worried about is the way Nokia handles things. I hope this doesn't carry over into support for the N900.
Luckily I found a seller on eBay with 1800 feedback and 10 N900's posted at $750 or best offer. I made a reasonable offer and he is shipping it Monday.
Hope you're able to solve your problem too.
Last edited by cyi1; 2009-11-29 at 08:17.
 |
|
2009-11-29
, 09:18
|
|
Posts: 2,173 |
Thanked: 2,678 times |
Joined on Oct 2009
@ Cornwall, UK
|
#17
|
Originally Posted by Venomrush
There speaks someone who lives in the South East. 'Popping into the Flagship store' would be a 600 mile round trip for me, and I'm by no means the furthest away.
It's Saturday when you called again, so I wouldn't expect anyone (the supervisors) to be working.
Call again on Monday.
It seems you're based in the UK so just pop-in to the flagship store and get it on Monday when it's available for general release.
__________________
Hi! I'm Kathy and I'm a Maemo Greeter! Welcome.
Useful links for newcomers: New members say hello , New users start here, Community subforum, Beginners' wiki page, Maemo5 101, Frequently Asked Questions (FAQ)
Did you know Meego.com has forums too?
Hi! I'm Kathy and I'm a Maemo Greeter! Welcome.
Useful links for newcomers: New members say hello , New users start here, Community subforum, Beginners' wiki page, Maemo5 101, Frequently Asked Questions (FAQ)
Did you know Meego.com has forums too?
|
|
2009-11-29
, 09:29
|
|
Posts: 224 |
Thanked: 107 times |
Joined on Aug 2009
|
#18
|
Originally Posted by RevdKathy
I live in Honolulu, about 4,230 Miles away from the Nokia Flagship Store in Chicago. Do I when the prize for longest distance from any brick and mortar store that will sell me an N900?
There speaks someone who lives in the South East. 'Popping into the Flagship store' would be a 600 mile round trip for me, and I'm by no means the furthest away.
|
|
2009-11-29
, 09:32
|
|
Posts: 2,173 |
Thanked: 2,678 times |
Joined on Oct 2009
@ Cornwall, UK
|
#19
|
Originally Posted by bocaJ
Yep definitely. 'Pop into the local flagship store' takes on a whole new meaning, doesn't it.
I live in Honolulu, about 4,230 Miles away from the Nokia Flagship Store in Chicago. Do I when the prize for longest distance from any brick and mortar store that will sell me an N900?
__________________
Hi! I'm Kathy and I'm a Maemo Greeter! Welcome.
Useful links for newcomers: New members say hello , New users start here, Community subforum, Beginners' wiki page, Maemo5 101, Frequently Asked Questions (FAQ)
Did you know Meego.com has forums too?
Hi! I'm Kathy and I'm a Maemo Greeter! Welcome.
Useful links for newcomers: New members say hello , New users start here, Community subforum, Beginners' wiki page, Maemo5 101, Frequently Asked Questions (FAQ)
Did you know Meego.com has forums too?
|
|
2009-11-29
, 09:56
|
|
Posts: 13 |
Thanked: 5 times |
Joined on Nov 2009
|
#20
|
Originally Posted by cyi1
Ordering through the phone is basically telling someone to do the exact same thing you could do online. They don't know anything more than you do. Which is ridiculous. Customer service should have information and know how to resolve issues. They only enter the information you give them, the same information you enter online, and when it doesn't work, that's it, they don't know what else to do. I got a call back and did a search for the area code online and found that it was from the Philippines. They're using the same system we do when placing an order online, and don't know any more than that.
Something is terribly wrong with Nokia's system in which they charge your card and their customer service. This same problem happened to me. I tried to place my order on NokiaUSA this weekend since the sale was going on and they have the phone in stock. At the last step I get an authorization error even though all of the information is correct. I tried 1 more time and it still did not work. I called them to place an order over the phone after waiting 20 minutes on hold, the same thing happened and it was not authorized.
When I called my credit card company, they said that 3 temporary charges of $613 were charged onto my card, but Nokia is saying that it did not go through. They told me to wait a day and try again. Today, I tried again this morning and I get the same error so I called Nokia and was on hold for 30 minutes this time. They tried to place the order and the same error occurred. I called my credit card company and they said over $3000 in temporary charges were on my account made by Nokia.
The credit card service rep and I 3-way called Nokia only to wait another 30 minutes on hold. The rep at Nokia said "wait 2-3 minutes while I check your file." He returned 20 minutes later to be yelled at by my credit card rep about terrible customer service. The Nokia rep said there was nothing he could do and that I would have to wait at least 3-5 business days before attempting to order again and that I would have to pay full price in 3-5 business days since the sale would be over. 2 Reps from Nokia also said that they would "call me back in an hour" to resolve the problem and try to get my order through, but of course there were no callbacks.
My credit card company was able to cancel all of Nokia's $3000+ dollars in temporary charges.
In the end, Nokia has VERY terrible customer service. Their online shopping system is flawed (they couldn't even get their prices right for a day let alone charge me to buy a phone). They can't do a simple purchase because of their servers. They couldn't even take a fax giving authorization from my credit card company. They can only go through their online system to take orders. They suck.
I was about to completely give up on the N900, but I'm with T-Mobile and their 3G capable phones are terrible. The N900 does have a lot of flaws, but it seems to have potential and it does use T-Mobile 3G. The thing I'm worried about is the way Nokia handles things. I hope this doesn't carry over into support for the N900.
Luckily I found a seller on eBay with 1800 feedback and 10 N900's posted at $750 or best offer. I made a reasonable offer and he is shipping it Monday.
Hope you're able to solve your problem too.
I submitted my story to the Consumerist and hope that this issue gets more press so that Nokia would take notice of it.
| The Following User Says Thank You to renneville For This Useful Post: | ||
 |
| Tags |
| nokia are con artists, nokia sucks @ss, nokia sucks balls, someone call the fcc |
«
Previous Thread
|
Next Thread
»
|
All times are GMT. The time now is 02:58.
Fail.