Originally Posted by kingxxx70

I called up Nokia support 3 times for support in the last 6 months.

My last call was last night. This can convinced me to say good bye to nokia after 18 years.

This N900 was the last hope for Nokia and I was hanging on by a thread... that thread was axed by there extremely poor customer support. So rude, the terrible professionalism, attitude, poor service and lack of technical knowledge.

I have even called back to complain about the customer and wished to speak to the supervisor .. they took my details and promised that someone will call me back ... 5 months now .. still waiting.

I have had my N900 for 6 months on a 24 months contract. I will break it in weekend (regardless of the cost) and move to an Android phone. Thats right Android .. not the shitphone (iphone)

Good Bye nokia

Originally Posted by MaikB

So I went back and complained. The answer: you shouldn't have given your signature without looking at device.

Originally Posted by mvuori

Since you live in a EU country, I'm pretty sure that your signature has no juridical significance whatsoever, as clearly you have had no chance of inspecting the device at that point. You probably are just required (by the law) to complain during "a reasonable time", which might be several weeks. The bottom line is this: No matter what you sign, you still have your legal rights.

You probably have some town officials for consumer protection affairs who are paid to help people with cases like this.

Originally Posted by MaikB

So a year after I bought my N900 the battery stopped charging, which is no big deal since I was well within the 2 year warranty.

I went to the local Nokia "Care" Point here in Aachen (Germany), which is SELTIX, and claimed warranty, no problems

Today I got a SMS telling me that my device ready to be picked up. I ran to the SELTIX shop and happily(as in stupid) gave my signature.

Back at home I looked at screen, which was without visible scratches: 1 long and 4 short scratches, 3 of the 4 short ones are deep. The mainboard was replaced, so it must have happened during this task.

So I went back and complained. The answer: you shouldn't have given your signature without looking at device.

Thanks Mr. Care Point douche, I know that. But what is the point of having a guy looking after the details rather than doing it myself if he doesn't? Isn't that what "care" and "support" is about?

Well, one can say that I screwed it up. But I feel pretty much screwed by Nokia and that won't happen again since I won't buy any device from the company any time soon.

Thank you Nokia, thank you very much.

Originally Posted by benny1967

Hehe... Here in Vienna they don't even accept devices for repair: "this is a common problem with this model. We cannot repair them all."
or: "no use repairing it. It's just bad design by nokia. It'll break again."