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king Ralphred |
2011-04-02
, 19:08
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Posts: 310 |
Thanked: 202 times |
Joined on Jun 2010
@ Ireland
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#11
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Same problem here. There are a few threads about this but none that got resolved. Mines in for repair at the moment. Hope I get more sense out of them than you did. Good luck.
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2011-04-05
, 02:26
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Posts: 12 |
Thanked: 0 times |
Joined on Oct 2010
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#12
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Originally Posted by sriram1975
I didn't get any call from any rep as promised. But I also filed a complaint using Better Business Bureau against the Nokia Repair Center and Nokia Corporate in two separate complaints. I got a call this morning from the Phillipines about the complaint with BBB. I explained the whole situation to the lady and she said she will send me a new Nokia N900 and I will have to send the old one over. She apologized for the trouble I went through.. I have to wait for a day before I get the tracking number and should receive the phone with a few days.. We'll see how that pans out..
Well I spoke to a lady from Customer Response Team based in the Phillipines I think based on the 632 area code I saw in CallerId. Anyway when i asked her if I can talk to her supervisor, she said she is a supervisor and she cannot transfer me over!
Anyway. I called again yesterday and some guy in TechSupport told me he will assign it to a different person and hopefully my experience would be better! We'll see what happens..
I'm disappointed that I had to resort to all of this to get them to so something they should have fixed the first time..
Last edited by sriram1975; 2011-04-05 at 11:34.
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2011-04-06
, 16:23
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Posts: 12 |
Thanked: 0 times |
Joined on Oct 2010
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#13
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I got my N900 replacement. It seems to be a new phone and was shipped by overnight shipping. Got the Phone with back cover and the stylus. When I set up my WiFi connection I found new wifi connections in seconds and was able to connect instantly! It was a fried Wi-Fi chip in my case for sure.
Sending my old phone by Fedex in a day or two. This is how the warranty service should have been and not the way it was the first two times I dealt with them!
Sending my old phone by Fedex in a day or two. This is how the warranty service should have been and not the way it was the first two times I dealt with them!