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2007-08-10
, 14:26
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Posts: 2,152 |
Thanked: 1,490 times |
Joined on Jan 2006
@ Czech Republic
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#12
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So what about shipping it to someone in US who would let it repair for you and ship back? Quite complicated but maybe cheaper than out of warranty repair? Would be nice to know if the warranty is valid at least in US.
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2007-08-10
, 14:34
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Posts: 3,401 |
Thanked: 1,255 times |
Joined on Nov 2005
@ London, UK
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#13
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Yeah, the full-refund-no-questions-asked offered by Expansys could mean nobody is liable. 
I wonder if Expansys will still be offering full refunds in 6, 9 or 13 months time as we all know a WSOD can happen at any moment, old or "new". With Nokia not accepting responsibility for their own design flaw, it could leave consumers with a still fairly expensive paperweight through no fault of their own.
I wonder if Expansys will still be offering full refunds in 6, 9 or 13 months time as we all know a WSOD can happen at any moment, old or "new". With Nokia not accepting responsibility for their own design flaw, it could leave consumers with a still fairly expensive paperweight through no fault of their own.
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2007-08-10
, 14:39
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Posts: 2,152 |
Thanked: 1,490 times |
Joined on Jan 2006
@ Czech Republic
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#14
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Originally Posted by Milhouse
I guess no. At least they say you have only 21 days.
I wonder if Expansys will still be offering full refunds in 6, 9 or 13 months time
http://www.expansys.com/customerserv...x#returnfaulty
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If you really need to PM me with troubleshooting question please consider posting it to the forum instead. It is OK to PM me a link to such post then. Thank you.
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2007-08-10
, 14:41
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Posts: 3,401 |
Thanked: 1,255 times |
Joined on Nov 2005
@ London, UK
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#15
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Originally Posted by fanoush
Is it any surprise you didn't get a reply?
It is sad to see my fears confirmed :-(
I had hoped the warranty issues were limited to buy.com but obviously the recent 770 deals are part of a well organised multi-national sell off leaving customers with no warranty support and few retailers have made customers aware of this prior to sale, which is probably breaking a few trading laws (at least in the UK).
I'll say again, for Nokia to deny warranty in Ireland/UK where the 770 is/was sold is ridiculous... I'd have sympathy for Nokia if someone was seeking repair in a country where the 770 is not sold but in this case Nokia are just being pig headed/asinine in the extreme.
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2007-08-10
, 14:43
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Posts: 3,401 |
Thanked: 1,255 times |
Joined on Nov 2005
@ London, UK
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#16
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Originally Posted by fanoush
I have a feeling this is going to be a recurring issue for many months to come.
I guess no. At least they say you have only 21 days.
http://www.expansys.com/customerserv...x#returnfaulty
Nokia: do the right thing, at least for WSOD repairs - honour the warranty.
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2007-08-10
, 16:06
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Posts: 178 |
Thanked: 53 times |
Joined on Jul 2007
@ Ireland
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#17
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Originally Posted by fanoush
The offer by expansys to refund my money depends me returning the product to their depot within seven days. Obviously I wouldn't have time to ship it to the US and see if they can or will fix it under warranty in that time.
So what about shipping it to someone in US who would let it repair for you and ship back? Quite complicated but maybe cheaper than out of warranty repair?
Originally Posted by fanoush
Maybe I was "lucky" that it happened to me so soon (23 days). I'd be a bit worried if it happened six months down the line and expansys turned around and said "Tough luck" and Nokia also said - "Sorry, it's out of warranty".
I guess no. At least they say you have only 21 days.
http://www.expansys.com/customerserv...x#returnfaulty
Although I am a little worried about expansys's instructions for returning items that say that "Packaging must be in pristine condition or a fee of 25% may be deducted from your refund".
I was about to throw out the packaging so it's not quite "pristine". I can't imagine it matters as the unit is now junk but we'll see what happens.
Originally Posted by Milhouse
I never even thought about the warranty when buying and I don't think there was any included in the documents that came with the unit.
I had hoped the warranty issues were limited to buy.com but obviously the recent 770 deals are part of a well organised multi-national sell off leaving customers with no warranty support and few retailers have made customers aware of this prior to sale, which is probably breaking a few trading laws (at least in the UK).
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2007-08-15
, 18:14
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Posts: 21 |
Thanked: 1 time |
Joined on Aug 2007
@ Oxon, UK
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#18
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Mine WSOD'ed today too
Annoying as my 2GB MMC arrived today too. Had it on my desk copying across the 2007HE to the MMC, which literally took hours. I kept tapping the screen even so often and it was still alive, but 6 hours later I'd had enough and powered it off.
Switched it back on, WSOD
Its only 4 days and about 40 reboots old, and its had 2007HE on and off a couple of times already, but its never had the initfs flash before today and it failed within 2 reboots of that, although I think it sitting on for 6 hours trying to copy to the MMC didn't help. It was copying fine, just very very slowly.
I've flashed it back to 2006 and I'm presuming that'll also remove the changed initfs (boot loader), hoping so.
Interestingly mine is an Amazon one with the GPS kit, so a proper UK product, just need to see who'll handle the replacement better, Amazon or Nokia.......
Annoying as my 2GB MMC arrived today too. Had it on my desk copying across the 2007HE to the MMC, which literally took hours. I kept tapping the screen even so often and it was still alive, but 6 hours later I'd had enough and powered it off.
Switched it back on, WSOD
Its only 4 days and about 40 reboots old, and its had 2007HE on and off a couple of times already, but its never had the initfs flash before today and it failed within 2 reboots of that, although I think it sitting on for 6 hours trying to copy to the MMC didn't help. It was copying fine, just very very slowly.
I've flashed it back to 2006 and I'm presuming that'll also remove the changed initfs (boot loader), hoping so.
Interestingly mine is an Amazon one with the GPS kit, so a proper UK product, just need to see who'll handle the replacement better, Amazon or Nokia.......
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2007-08-15
, 19:11
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Posts: 3,401 |
Thanked: 1,255 times |
Joined on Nov 2005
@ London, UK
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#19
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Originally Posted by the_fbi
but its never had the initfs flash before today and it failed within 2 reboots of that, although I think it sitting on for 6 hours trying to copy to the MMC didn't help.
For what should be the last time (though I doubt it) falling victim to the WSoD has NOTHING to do with software. It doesn't matter what firmware you are running, what hacks you are using or the last item of software you just installed - it's not a software related issue.
The WSoD has everything to do with hardware and nothing to do with software, oh and bad luck during a reboot.
As for a replacement or repair:
1. As it's a new unit, Amazon will most likely replace it fairly quickly. The risk is that you get a replacement which also has the WSoD design flaw - early and late model 770s don't seem to suffer from the WSoD, so Amazon may have mid-production duffers in stock.
2. If you have Nokia repair it, it will take 4-5 weeks (if you're lucky) and in theory Nokia should ensure you receive back a unit which is free of the WSoD flaw. When I sent in my N800 for repair, Nokia picked it so it cost me £0.00, which was nice (it took 5 weeks though).
If I were you, and I could stand being without the 770 for up to 5 weeks, I'd get it shipped back to Nokia for repair, even though it is brand new. The last thing I would want is to have any concerns about another WSoD at some point in the future.
Originally Posted by the_fbi
The High speed kernel update should help in future.
It was copying fine, just very very slowly.
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2007-08-15
, 19:49
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Posts: 21 |
Thanked: 1 time |
Joined on Aug 2007
@ Oxon, UK
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#20
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I'm sure it had nothing to do with the flash, just thought I'd be as descriptive about the events in case it helps somewhere along the lines.
I'm actually quite stunned the battery lasted so well, it was still showing as full (ok its only got 4(?) blocks) after a good 8 hours use, 6 of which were spent with the tar operation going. Something clearly wasn't right as it should't last that long.
Whilst I admit the high speed mmc kernel makes a difference, the issue I had today with slow copying must have been hardware related. Perhaps the new card (Datawrite 120x High Speed RSMMC) wasn't happy, I'll run some checks on it later. Perhaps I should have found some MMC Mobile instead (no idea of the difference tbh).
I'm actually quite stunned the battery lasted so well, it was still showing as full (ok its only got 4(?) blocks) after a good 8 hours use, 6 of which were spent with the tar operation going. Something clearly wasn't right as it should't last that long.
Whilst I admit the high speed mmc kernel makes a difference, the issue I had today with slow copying must have been hardware related. Perhaps the new card (Datawrite 120x High Speed RSMMC) wasn't happy, I'll run some checks on it later. Perhaps I should have found some MMC Mobile instead (no idea of the difference tbh).
Newbies click here before posting. Thanks.
If you really need to PM me with troubleshooting question please consider posting it to the forum instead. It is OK to PM me a link to such post then. Thank you.