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2009-11-27 , 12:47
Posts: 72 | Thanked: 23 times | Joined on Oct 2009 @ Shropshire UK
#191
I've just been trying to get through to Nokia Care, but no luck so far - there appears to be a huge queue - with the message "Due to the success of our recent products our phone lines are busy" - or something to that effect.

I assume that must be all the people phoning the support number to congratulate them?!?!
 

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krk969 is offline krk969
2009-11-27 , 15:25
Posts: 754 | Thanked: 630 times | Joined on Sep 2009 @ London
#192
Originally Posted by Ads View Post
I've just been trying to get through to Nokia Care, but no luck so far - there appears to be a huge queue - with the message "Due to the success of our recent products our phone lines are busy" - or something to that effect.

I assume that must be all the people phoning the support number to congratulate them?!?!
sorry to hear that Ads, I can imagine what you must be feeling after the long wait !

maybe we must all go and make a request to the Nokia flagship shop to have these defective products recalled and replaced with a fresh batch.

Now after I heard that "when you charge the phone" theory is now no saver , this is really dissapointing, for god sakes ! this was supposed to be a flagship product and a new venture for Nokia , they are screwing up big time !
Last edited by krk969; 2009-11-27 at 15:51.
 
Venomrush is offline Venomrush
2009-11-27 , 16:06
Posts: 891 | Thanked: 499 times | Joined on Nov 2009 @ UK
#193
Originally Posted by Ads View Post
I've just been trying to get through to Nokia Care, but no luck so far - there appears to be a huge queue - with the message "Due to the success of our recent products our phone lines are busy" - or something to that effect.

I assume that must be all the people phoning the support number to congratulate them?!?!
And also from 3 users who can't get the N900 to work?
Nokia never officially say it's not supported 3 when they buy it, only those who read around will find out.
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2009-11-27 , 16:14
Posts: 72 | Thanked: 23 times | Joined on Oct 2009 @ Shropshire UK
#194
Yeah it's definitely a tad annoying. It'll be interesting to hear Nokia's viewpoint on this. Though I'm not sure if we will.
I got through to Nokia in the end and they have raised my call up to the next tier - I'm assuming a more technical bod.
I take it the others on here with the same issue have gone the same route?
The first guy got me to do a reset to factory defaults and I don't think he could do much more from there. So I'm waiting for another call.

So by the sounds of it, they may be trying to look into what might fix it - or it's the standard route even if they haven't got a clue.

One of the most annoying things about this is the hassle it tends to involve. It's bad enough trying to get the first delivery, let alone potentially sending it back etc!
 
Ulrik is offline Ulrik
2009-11-27 , 16:32
Posts: 42 | Thanked: 11 times | Joined on Nov 2009 @ Denmark
#195
Could someone please make a list with names (maybe in a new thread) of those having the mic problem. Then it would be easy to follow how big the problem is.
 

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2009-11-27 , 16:37
Posts: 13 | Thanked: 2 times | Joined on Nov 2009
#196
Originally Posted by Venomrush View Post
That's what I wanted to hear, for someone to prove that I'm wrong.
I said like 5 times that I turned mine on without charging and the microphone was still busted.
 
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2009-11-27 , 16:43
Posts: 754 | Thanked: 630 times | Joined on Sep 2009 @ London
#197
Originally Posted by Ulrik View Post
Could someone please make a list with names (maybe in a new thread) of those having the mic problem. Then it would be easy to follow how big the problem is.
I second that.
 
sk299 is offline sk299
2009-11-27 , 16:46
Posts: 32 | Thanked: 17 times | Joined on Sep 2009 @ South east, UK
#198
Just as a heads up for all of the ppl who ordered from nokia.co.uk.
dont call nokia care there useless and you will end up going in circles. Call 08450455555 and ask for a replacement they are paying for me to ship my device back to them and as soon as they receive my device they will ship a new one she guaranteed me i would have it with in two weeks.
 

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2009-11-27 , 16:50
Posts: 754 | Thanked: 630 times | Joined on Sep 2009 @ London
#199
Originally Posted by sk299 View Post
Just as a heads up for all of the ppl who ordered from nokia.co.uk.
dont call nokia care there useless and you will end up going in circles. Call 08450455555 and ask for a replacement they are paying for me to ship my device back to them and as soon as they receive my device they will ship a new one she guaranteed me i would have it with in two weeks.
two weeks !!!!
u mean two nokia calender weeks !!!!
 
sk299 is offline sk299
2009-11-27 , 16:54
Posts: 32 | Thanked: 17 times | Joined on Sep 2009 @ South east, UK
#200
Originally Posted by krk969 View Post
two weeks !!!!
u mean two nokia calender weeks !!!!
she actually promised less than 10 working days but she said it should be quicker because they have devices reserved for things like this and it would be more like 2 days to mail it to them 2 days to process and 2 days to send a new one. so if i mail it on monday i should receive the following tuesday.
 

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audio, broken, dead, doa, fail, failure, lack of quality control, mic, microphone, n900, n900 recall, no audio

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