Still aren't we covered under the 11.2 term? If they do what they say, even if it is in 3 months from now, my bill will increase my more than 10%.

Just because they aren't doing it instantly doesn't mean its not being done, i'm confused of what the next course of action is really. I would be happy if they just gave me a 1gig allowance, as I only just go over and I'm sure I can reduce it that little bit, but 500mb is useless.

Kev

i agree with a previous post whereby we are giving VF too much ammunition to re-work the announcement so instead of a change to T&C's its simply a chance in semantics.
i wish everyone would just calm down and give it a couple of days; let VF release the announcement so we actually know the facts of the change, and everyone can begin to discuss the facts that affect us consumers. Then we can take it from there...

No, you've got it all wrong. None of this namby pamby wait and see cobblers......

LIGHT THE TORCHES AND SHARPEN THE PITCHFORKS.

Who's with me?

he had to give his phone back tho by looks of it

Do u think he had much choice though? They probably said on phone, you can cancel but you must return phone. If he rejected that they may have rejected cancelling the contract for him.

Looks like too many people rang up vodafone asking to terminate their contracts before they had even done anything. The big boss people then obviously thought 'oh- wait a minute, a lot of people might be able to cancel through this'.
If everyone just sticks to trying to work out what will work first, before trying to do it then vodafone wont know about it until it is too late and we can all use the method that works. At the moment if a few people DO manage to get out vodafone can just work on closing that loophole before the deadline comes.
We NEED to wait for the text/letter to come from them and then the legal minded people can get out the magnifying glass and examine every dotted i and crossed t to work out how we might all be able to get out of the contract.

Agreed! Until we get that text there is nowt we can do as they can change it as much as they like.

Anyone up for starting a bogus thread saying how much we all love vodafone, and we think people should be charged for going over the lim it? lol
Maybe that will be noticed too and the bosses will take notice of THAT one?

Somehow I don't really think so

Dear Mr xxxxxxx

Guy Laurence has passed your email to me as I am responsible for investigating matters raised with him.

Firstly let me offer my apologies for the experience you have had, whilst trying to obtain some clarity on this matter. I can assure you that this will be addressed internally.

Last week we sent an incorrect test message in error to a small number of customers informing them that they are coming up to the top end of the bundle and they would be charged if they went over. This has caused some confusion so we want to set the record straight and clarify what we're doing.



We are launching a free service on June 1st by alerting those customers who consistently use more than their data allowance. This alert will say we will review your spend and if you continue to use more data than your allowance consistently over the coming months, we'll contact you to have a chat about your usage and offer an alternative data plan to avoid incurring out of bundle charges. That means you will be able to manage your usage more effectively. We're also giving clarity to what these data rates are, for out of bundle charges.



Given you are already reaching your allowance and in some cases are over, from June 1st, you will start to receive an alert to say you've gone over your allowance. We will be tracking your usage, and in the following months if your usage continues to be over your data allowance, we will contact you to discuss alternatives (including for example, upgrading to one of our mobile broadband plans) and that you could incur charges.



As you know we have a Fair Usage Policy and for the vast majority of customers, they do not use more than their data allowance. This Fair Usage Policy has always formed part of your price plan Terms and Conditions and due to this we are not in a position to allow you to cancel your contract without penalty



I trust this clarifies Vodafone's position.



Kind regards

Hmmm....I got a similar email from the directors office, however mine said "I appreciate you were told that you had a price plan with unlimited data allowance, what we're doing is clarifying exactly what we mean by unlimited data allowance (500 Mb)".

Sent a "nice" response to this with the Oxford English Dictionaries definition of Unlimited too.

Still insisting I terminate my contract with no penalty and copied in the CEO's again as well.

They will love me