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vistaus's Avatar
vistaus is offline vistaus
2017-10-16 , 09:36
Posts: 423 | Thanked: 478 times | Joined on Sep 2014 @ Netherlands
#21
Originally Posted by mrsellout View Post
You need to talk to Jolla care, maybe this mixup with email you mention has resulted in you missing their comms.
I checked the old email account and the only Jolla mail I received was the one I found yesterday. I haven't received any other mail from them (other than software updates).

I will talk with Jolla Care then to try and clear this up, thanks
 
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pichlo is offline pichlo
2017-10-16 , 09:44
Posts: 6,447 | Thanked: 20,981 times | Joined on Sep 2012 @ UK
#22
Originally Posted by vistaus View Post
Maybe according to your law, but my law says:

"In the case of dissolution of a consumer purchase due to a shortcoming in the fulfillment of the undertaking referred to in article 9 (4), the seller shall forthwith compensate all payments received from the buyer."
This is where the common misconception comes from.

Did you purchase the tablet from the Jolla's website? In that case indeed, you are entitled to a refund. I suppose there may have been a handful of devices sold that way.

If you "ordered" one from Indygogo, then you did not purchase anything. You backed a fundraising campaign with no guarantee of a product delivery or refund in case of a failed delivery, at least as far as the law is concerned. That applies to any fundraising campaign, Jolla's is no exception.

Which brings me neatly back to my previous post
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Dave999 is offline Dave999
2017-10-16 , 10:16
Posts: 7,074 | Thanked: 9,069 times | Joined on Oct 2009 @ Moon! It's not the East or the West side... it's the Dark Side
#23
how about take a stand on the stage, live sent to the world that “I guarantee you will get it”. What does the law say about that?
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Last edited by Dave999; 2017-10-16 at 10:25.
 
tortoisedoc is offline tortoisedoc
2017-10-16 , 13:08
Posts: 592 | Thanked: 1,167 times | Joined on Jul 2012
#24
Im waiting too; also, unfortunately, I decided to use some of the refund for the Sailfish X purchase (which I have not completed yet), only to find out I cant combine the Sailfish X voucher from my tablet refund with my community developer discount. :| That's a real bummer. So I wonder how I can revert my SFX voucher.
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atlochowski is offline atlochowski
2017-10-16 , 13:59
Posts: 207 | Thanked: 759 times | Joined on Dec 2014 @ Poland
#25
Originally Posted by tortoisedoc View Post
So I wonder how I can revert my SFX voucher.
Try to write mail to James community@jolla.com and ask him.
 

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deprecated is offline deprecated
2017-10-16 , 22:13
Posts: 300 | Thanked: 962 times | Joined on Jun 2010 @ USA
#26
The thing I don't get here is that people don't seem to understand the inherent risk of crowdfunding. You're giving them that money and, while they have some obligation to do what they've said with the money, it doesn't constitute a purchase or a binding contract to deliver you a functional device. Crowdfunded projects get scrapped and people get burned all the time, it's part of the associated risk. That said, Jolla is at least attempting to make good on it. That exceeds their obligation.
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ste-phan is offline ste-phan
2017-11-07 , 12:45
Posts: 1,196 | Thanked: 2,708 times | Joined on Jan 2010 @ Hanoi
#27
Can't go anywhere on a Jolla forum without stumbling over refund related questions, so I figure it is important enough to make my first post about this great event:
-=Yes I have finally received the 2nd part as I type (from Jolla Asia).=-

Thanks Jolla, this means a week of food in these parts!
 

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Dave999 is offline Dave999
2017-11-07 , 16:56
Posts: 7,074 | Thanked: 9,069 times | Joined on Oct 2009 @ Moon! It's not the East or the West side... it's the Dark Side
#28
Originally Posted by ste-phan View Post
Can't go anywhere on a Jolla forum without stumbling over refund related questions, so I figure it is important enough to make my first post about this great event:
-=Yes I have finally received the 2nd part as I type (from Jolla Asia).=-

Thanks Jolla, this means a week of food in these parts!
Fear not! It’s never too late for the first refund post.

Congrats, mate.
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borghal is offline borghal
2017-11-08 , 12:54
Posts: 138 | Thanked: 59 times | Joined on Jun 2007
#29
FWIW, I just got my second half of refund. Fair play to Jolla for refunding even though the process was flawed! Now, what to spend the money on? 😃
 

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Dave999 is offline Dave999
2017-11-08 , 18:31
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#30
Originally Posted by borghal View Post
FWIW, I just got my second half of refund. Fair play to Jolla for refunding even though the process was flawed! Now, what to spend the money on? 😃
A beer?

https://blog.jolla.com/second_phase_refund/
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