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2009-11-27
, 21:54
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Posts: 262 |
Thanked: 232 times |
Joined on Aug 2009
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#22
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Originally Posted by benny1967
That's sick. How do organizations end up in situations like these? At what point did someone sign off on that thinking it was a good idea?
When you go to the information counter in a railway station and ask for details about a train, they tell you that they have no idea because they are responsible only for the station. They can tell you where the toilets and the restaurants are in the building, but not if the next train to Vienna has a dining car.
Since we're sharing stories, in 2005 the national broadcasting company sold off the Finnish TV infrastructure in a desperate bid for cash to finance a premature and political DTV rollout.
Fast forward to 2009 and every single Finnish broadcaster is complaining that the monopolist French purchaser is price gouging.
Who could have guessed???
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2009-11-27
, 21:59
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Posts: 36 |
Thanked: 22 times |
Joined on Oct 2009
@ Helsinki
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#23
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By the way, I wouldn't believe this either. Rerouting some misdelivered phones within Europe shouldn't take over a week, and they obviously knew about this problem on Monday, since they bullshitted about waiting for the online store.
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2009-11-27
, 22:00
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Posts: 3,790 |
Thanked: 5,718 times |
Joined on Mar 2006
@ Vienna, Austria
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#24
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Originally Posted by livefreeordie
McKinsey, Booz, Capgemini,...
That's sick. How do organizations end up in situations like these?
Enter, be clueless but well-dressed, pick a random plan, leave, never return.
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2009-11-27
, 22:10
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Posts: 83 |
Thanked: 17 times |
Joined on Sep 2009
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#25
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Originally Posted by CrashandDie
You should apply for a job with Nokia if you don't work there already.
I completely agree with you: Nokia's move to make a press release that announced the factory-release of the devices was a mistake; they highly overestimated the intelligence of their customers. The incessant trolling and moaning that ensued has no doubt generated a lot of pain and discouraged a few users, moreover I believe it has hurt the COmmunity: our job is not to wield off armies of prepubescent infants throwing a tantrum over the delivery of their latest toys.
NokiaGuy: We've ran into a delay in the release date
You: Just tell them it'll be released sometime next month instead. Then when it's ready to leave the factories, we'll tell them it's shipping
Customers: WTF who the hell uses the term "shipping" to mean shipping from the factories?!?
You: Aw shut up. You guys are stupid baby trolls. Stop having a fit.
Me:
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2009-11-27
, 22:56
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Posts: 176 |
Thanked: 38 times |
Joined on Nov 2009
@ USA
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#26
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Originally Posted by benny1967
Benny, pretty sure its failing miserably.
That's a strategy that's known to work. The Austrian Federal Railways, once a government-run monopoly, was split into countless small companies. One owns and runs the stations now, a different one is responsible for the tracks, then there's even two that operate the trains (cargo and passengers), ... and more.
Yet they all operate under the same brand.
When you go to the information counter in a railway station and ask for details about a train, they tell you that they have no idea because they are responsible only for the station. They can tell you where the toilets and the restaurants are in the building, but not if the next train to Vienna has a dining car.
That's the way to ruin a brand, I can tell you. People go nuts over this.
If Nokia is doing this, too, then we know why they're losing customers.
The outsourcing of Brightpoint for their online transactions is just another nail in the coffin IMO.
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2009-11-27
, 23:35
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Posts: 336 |
Thanked: 610 times |
Joined on Apr 2008
@ France
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#27
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Originally Posted by dccupp
Thank you for illustrating my point. And no, just because I'm sane doesn't mean I should work Nokia. Please re-read my post. I said it was a mistake on Nokia's behalf to have announced the factory-release as the holy grail. It was a terrible move. They probably assumed (and I'm assuming this) that announcing the very close availability would boost pre-order sales. Sadly, people mis-interpreted it, and thought Nokia meant that everyone would have it in a week or two. I didn't say you were wrong to moan about it, I was just saying that the Community now has to deal with you guys, because of Nokia's mistake to make that announcement.
You should apply for a job with Nokia if you don't work there already.
NokiaGuy: We've ran into a delay in the release date
You: Just tell them it'll be released sometime next month instead. Then when it's ready to leave the factories, we'll tell them it's shipping
Customers: WTF who the hell uses the term "shipping" to mean shipping from the factories?!?
You: Aw shut up. You guys are stupid baby trolls. Stop having a fit.
Me:
Originally Posted by livefreeordie
So.... You're annoyed because a salesperson, someone paid on commission, told you not to buy online, but buy from him instead, you believed him, and he actually told you a lie? Oh my goodness, what has the world come to!
By the way, I wouldn't believe this either. Rerouting some misdelivered phones within Europe shouldn't take over a week, and they obviously knew about this problem on Monday, since they bullshitted about waiting for the online store.
Lying is really not ok at all.
Of course he lied. No, he didn't have a clue what he was talking about. He probably used the first line that popped into his head and changed it as he was talking to you to fit your reaction. He's a sales! He has no idea where the shipment is, nor should he. He just tries to keep you happy. If you have a smile, or are not yelling when leaving the shop, he did his job. If you come back later and buy the device from him, he did his job and will get a bonus for it. Please don't tell me you're that naive you don't realise this?
Originally Posted by benny1967
Oh please. Can you pick an even worse example? Nokia isn't a state-owned company. Nokia isn't splitting up into separate companies "acting under the same umbrella company".
That's a strategy that's known to work. The Austrian Federal Railways, once a government-run monopoly, was split into countless small companies. One owns and runs the stations now, a different one is responsible for the tracks, then there's even two that operate the trains (cargo and passengers), ... and more.
Yet they all operate under the same brand.
When you go to the information counter in a railway station and ask for details about a train, they tell you that they have no idea because they are responsible only for the station. They can tell you where the toilets and the restaurants are in the building, but not if the next train to Vienna has a dining car.
That's the way to ruin a brand, I can tell you. People go nuts over this.
If Nokia is doing this, too, then we know why they're losing customers.
Nokia is a privately held, share-funded company, with a board, exec team and everything. Why would they want to divide it up? But a company as big as Nokia has separate divisions. Hell, every company has divisions. And yes, that means less communications. The salesforce is part of the sales organisation, which has absolutely nothing to do with engineering, product management or even shipping and packaging.
Don't forget, when you are talking to a salesperson in a shop, you are talking to the lowest person in the whole Nokia world. They're not execs, they don't get memos or listen in on phone conferences. They get briefed about the products to be sold, and that's about it.
Now can we please get back on track with this topic, which I believe, WAS NOT ABOUT SHIPPING.
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2009-11-27
, 23:48
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Posts: 1,665 |
Thanked: 1,649 times |
Joined on Jun 2008
@ Praha, Czech Republic
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#28
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Originally Posted by nuknuk
Just finally contact Nokia Care instead of spamming the forum. Yes, hardware issues should not, but can happen. With a phone, a car, and any other product.
My point of view MATEY and thats yours when i pay £425 for a phone I expect it to do what is says on the box does my phone work NO =TRUTH what you think and others i could not give a DAMM=TRUTH.
Opinions are like arseoles everyone has one.
TRUTH
It's getting a bit boring that I see you posting in nearly every single thread complaining about your microphone issue.
Thanks a lot in advance for potential constructive actions in the future.
__________________
maemo.org Bugmaster
maemo.org Bugmaster
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2009-11-27
, 23:51
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Posts: 1,665 |
Thanked: 1,649 times |
Joined on Jun 2008
@ Praha, Czech Republic
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#29
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Originally Posted by benny1967
Actually consulting companies just have a better clue in putting together data that already exists in a big company, and analyzing it. This can also be done by the big companies without these consulting companies, but is more complicated to push internally it seems, so they hire an external consulting company.
McKinsey, Booz, Capgemini,...
Enter, be clueless but well-dressed, pick a random plan, leave, never return.
That's my small little view on this world, being a business student.
__________________
maemo.org Bugmaster
maemo.org Bugmaster
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2009-11-28
, 00:02
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Posts: 336 |
Thanked: 610 times |
Joined on Apr 2008
@ France
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#30
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Originally Posted by Andre Klapper
CapGemini and others are far more now than just "consulting companies". They run entire IT departments for major organisations (CapGemini, for example, handles the London Met Police IT infrastructure). BT is another example. At some point, the line between consulting, system integrator and vendor becomes blurred.
Actually consulting companies just have a better clue in putting together data that already exists in a big company, and analyzing it. This can also be done by the big companies without these consulting companies, but is more complicated to push internally it seems, so they hire an external consulting company.
That's my small little view on this world, being a business student.
Lying is really not ok at all.