I guess my disappointment is with the disconnect between Nokia Canada & Nokia USA. Consumers shouldn't have to suffer...

My transaction was exclusively Canadian. I therefore would expect Nokia Canada to handle things internally. I find it hard to believe that Nokia Canada cannot take care of N900 warranty claims however they choose to deal with them.

My reference to the GN1 was to say that Nokia is quickly losing ground here in Canada... and this warranty problem will likely tip the scales for many Canadians.

To complete my absurdity of N900 existence - after providing the Nokia USA rep with my US address I was asked if I would be signing for the return shipment in person! Wow... anyway we'll see what happens...

Good luck, and let us know how it works out...

@shalimus

that is extremely Rubbish! sorry for my words, i also reside in canada

i recently ask nokia canada by e-mail regarding this issue, the e-mail appears like this:

Hi Gabriel,

Thank you for e-mailing the Nokia Care Contact Center. We are glad that you are interested in the Nokia N900

Based on your concern,please call our technical support hotline @1 8886654228, you need to provide us with your phone's serial number/imei,and your phone shouldnt have any physical or liquid damage, so it can be consider for warranty.

I hope the information provided proves useful.

If you have any additional question, please don't hesitate to contact us again. To ensure proper handling of your case, kindly continue using the current subject line

Thank you very much for your email. Have a great day.

Best Regards,

Mark Bañas
Email Specialist
Nokia Inc.


come on Nokia!

"Come on Nokia" is an odd call. Phones are radio transmitters, and a licensed for sale in specific countries (or in all countries, as "world phones") by a manufacturer. They get the license *from* each country (or whatever government/proxy controls radio spectrum in the target country.)

Companies selling phones are not legally allowed to ship a device approved only for country A to country B, even if B is RIGHT NEXT DOOR to A. Eh?

It's as simple as that.

Simple maybe, and I (and others) appreciate your explanation. But why is "Come on Nokia" odd? We want them to enter the Canadian market with the N900. Nothing strange about that, surely? If they sell it, they will have licensed it.

Also "Come on Nokia" because... well, try calling "1 8886654228" from Canada. Try it. I did. "The number dialled cannot be connected from your area code" (or very similar). Nice touch.

1 8886654228 might be a US only toll-free number. You can use skype and I am able to connect to the number. It should be a free call for skype and should work even if you dont have any credits.

The restrictions on RF transmitters can be simply understandable, but not every warranty claim necessitates the need to put the radio in cross-border transit. This shipping block affects things like a replacement battery cover / back panel. There's apparently no way for Nokia USA reps to override the governing shipping restriction to allow for device parts to flow north from the warehouse.

Escalating matters to the Nokia USA call centre supervisor / manager actually made things worse to my surprise. This person was much more skilled and versed in reiterating policy and protocol than the front line staff (who actually suggested that I try eBay for parts)! I was quite stubbornly told that Nokia doesn't have to honour the warranty for any device that is not purchased directly from Nokia!

Nonetheless they did agree to ship to a US address of my choice. Then I was given a line about how UPS will not release the package to anyone but the warranty claimant. So I called back to get some indication on the the shipping status. Apparently tracking numbers are sent to the email address of the specific Nokia rep who processes the claim. My 5-7 day delivery period will soon be up... hopefully the royal run-around will end on a positive.

Sorry for your problem, but it looks like there are good suggestions for you. I had similar problems when living in Russia, but I found a reshipping firm that would allow me to pretend I lived in the US. It worked fine until the company went out of business and I lost the last shipment.

These kinds of problems are not unusual and are not limited to Nokia. Various legal and commercial agreements get worked out over the years, many of them messy and non-optimal.

It's another argument for a one-world government!

So expecting the worst I called Nokia USA this morning to get an update. It seems to be my lucky day because I somehow managed to connect with the rep who initially processed my claim. After much waiting on hold I was presented with a UPS tracking number. And within a few hours the packaged was delivered.

I almost instantly received notification from shipito requesting further action. They even took a picture of my package and had it on display in my account!

It works! Not exactly an easy task but at least Canadians are not completely SOL!

Kriek - very pleased to hear you've had some success.

Not true. Apple's do. I had my TiBook's dislay repaired under warranty while I was in China (the warranty was purchased in California in the USA).