Today's update: One week after escalating my case to Nokia's Executive Resolution Team, I've finally been informed that the replacement for my N800's broken desk stand has been ordered, with an expected arrival date of March 16. If it materializes, that will be 7 weeks to the day from arrival of my device at the Huntsville AL repair facility. So, in round numbers, call it a 2 month repair. If I'm lucky, that is.

I been watching your situation all this time and I just wanna say... UNREAL!!

Welcome to the sad result of outsourcing...

Today's update (March 19): The Nokia ERT rep now says my replacement N800 desk stand was due at the repair facility on March 14, but did not arrive. I then received a callback from the facility, confirming the part is back ordered but should be there "soon." Finally, they proceeded to take my credit card number and charge me $25 in advance for the repair.

At least we now know the broken N800 desk stand is NOT covered by the Nokia warranty. Adding the $18 wasted on Express Mail shipping, so far it's cost me $43, nearly 2 months in limbo with no definite end in sight, and I'm still paying Verizon $60 per month for a mobile data plan I can't use (BT tethering). Damned expensive accident...

I live in Canada so when I bought my Nokia N800 I knew I wasn't covered by warranty... but I wasn't worried because of all the stuff I read on here... if mine breaks I will just order a new one and use the broken one for parts.

PS: I cannot believe they made you pay after 2 months!

&%$#@&*^% Nokia Repair!!!!

My N800 webcam has the webcam "autoflip-on-rotate" screwed up as other have reported on the forum.

Here in Italy other N800 users had to wait for 60 days to get their N800 back from repair...

So caveat emptor is... Nokia support is slow.
Should I bother to send it back? Do you think the webcam is even going to be supported by gaim or the future Skype?

Cheers,
/R

At least you do have repairs in Italy. I live in Malta, and the Nokia representatives here told me to contact Nokia directly, who told me to contact the Maltese Nokia representatives, and so on.
So I airmailed my 770 (WSOD) to my brother, who lives in London, the UK (cost me about $56), and it was collected by courier (free of charge) on the 24th of January at 16:30. Before I sent it off to Nokia I called them and asked them what I need to send alogn with the faulty 770. They replied "everything that was in the box, and the box itself". Stupid me, I obeyed them.
In any case, the courier who picked it up from my brother's place told him to open the box and remove my memory card (64 mb rs-mmc, came with the tablet), which he promptly does.
About a month ago (it was a Thursday) I receive a call from my brother, who received a package from Nokia, containing the tablet only, without even so much as the battery cover. Never mind. Nokia is a sane company and they will fix the problem -- or so I thought.
In summary, after having spent OVER BLOODY 10 HOURS of international calls with Nokia UK (always telling me they'll call back), I called the Nokia head office in Finland, who told me they would call back soon (I laughed at them when they told me that) and I received a call back that afternoon from Nokia Italy. I explained my situation and the guy told me he'd do his best. Same guy calls back a week later (yesterday) asking me if the situation has improved. I replied in the negative and he took down some of my details to see if he could help me with it.

Thanks Nokia. Finally, don't get me wrong but I don't believe any of the "it's not Nokia, it's everyone nowadays" excuses. Even if it is true, I simply do not care. I bought a Nokia device and expect good quality customer support.

Sorry for your experience convulted. I'll refrain from the objective comments you don't want to hear.

Anyway, it's very unfortunate that you were informed wrong on the RMA procedure. After my own bad experience returning a monitor to a different vendor (which was corrected though) I make it my own policy to send the bare minimum back to the company. That minimizes the risk.

If you need a battery cover and/or stylus, PM me. I'll take care of you.

I'd rather Nokia gave me my old battery cover, stylus, battery and charger back Thing is I don't think it's fair me spending more money on a WSOD than I already have!

*Off to make my daily call to Nokia call center* Yay!