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rjcooke |
2010-08-06
, 19:06
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Posts: 46 |
Thanked: 11 times |
Joined on Aug 2009
@ MA, USA
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#21
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Maybe my issue was too easy, but when my USB port stopped working I called Nokia and had a new phone, with no cost to me, within one week.
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2010-08-06
, 19:13
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Posts: 11,700 |
Thanked: 10,045 times |
Joined on Jun 2006
@ North Texas, USA
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#22
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Originally Posted by rjcooke
If only that experience was consistent...
Maybe my issue was too easy, but when my USB port stopped working I called Nokia and had a new phone, with no cost to me, within one week.
__________________
Nokia Developer Champion
Different <> Wrong | Listen - Judgment = Progress | People + Trust = Success
My personal site: http://texrat.net
Nokia Developer Champion
Different <> Wrong | Listen - Judgment = Progress | People + Trust = Success
My personal site: http://texrat.net
| The Following 2 Users Say Thank You to Texrat For This Useful Post: | ||
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2010-08-06
, 19:22
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Posts: 741 |
Thanked: 900 times |
Joined on Nov 2007
@ Auckland NZ
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#23
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Originally Posted by etuoyo
I thought all Nokia phones had international warranties!?!?!?
Interesting. I sent Nokia a very firm email because my USB port does not work and person I spoke to said they do not do international warranties so they won't fix it where I live (I bought my N900 in US but live in UK).
I also got the automated response saying I would be contacted in up to 48hrs. That was about a week ago and I have been fuming because I have not heard anything back but based on your situation it seems I should be a bit more patient and wait till around end of November before receiving a pointless response.
Have you tried contacting the Irish or Scottish Nokia support to see if they have the same policy? If one EU country's office doesn't give me proper support on a product, I call to another country who's language I speak.
| The Following User Says Thank You to maluka For This Useful Post: | ||
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2010-08-06
, 19:35
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Posts: 577 |
Thanked: 699 times |
Joined on Feb 2010
@ Malta
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#24
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Originally Posted by m_yates
Umm..I would just like to point out that you should have asked here from the start.
What in the hell does that mean? "Please check if it is properly setup"? Absolutely useless. I was hoping that someone who actually knows something about Maemo would suggest something to try that does not involve reinstalling the operating system.
Four months after my inquiry, I get a standard reply, with no actual information on how to "check if it is properly setup" or "reupdate the software."
Nokia: you have just lost a customer.
Not defending Nokia, but most tech supports suck. Personally I only rely on forums. A quick search usually will result in a solution, and if there isn't one why not try post in the appropriate forums, be it Maemo, Windows, Ubuntu etc.
You would have resolved this issue in April. Once again not defending Nokia. But I hardly doubt if Android tech would be any better. They just reply with standard answers that don't really help. They should use a simple program with conditional statements... (If..Then..Else..)
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ford
ford
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2010-08-10
, 13:27
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Posts: 15 |
Thanked: 8 times |
Joined on May 2009
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#25
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Originally Posted by pantera1989
I agree that many tech support people don't know squat, but you are wrong here.
Umm..I would just like to point out that you should have asked here from the start.
Not defending Nokia, but most tech supports suck. Personally I only rely on forums. A quick search usually will result in a solution, and if there isn't one why not try post in the appropriate forums, be it Maemo, Windows, Ubuntu etc.
You would have resolved this issue in April. Once again not defending Nokia. But I hardly doubt if Android tech would be any better. They just reply with standard answers that don't really help. They should use a simple program with conditional statements... (If..Then..Else..)
First, it is unacceptable to NOT REPLY for 3 or 4 months after receiving a request for support, especially after promising to do so within 24-48 hours.
Second, the reply should INCLUDE INSTRUCTIONS. If the standard tech support script says to tell the user to reinstall Maemo, then the response should include a detailed list of instructions on how to do that, including warnings/instructions about losing data and backing up data.
It is apparent that Nokia didn't follow through with the N900. I paid full retail price for a device that Nokia has decided to not support and essentially drop upgrades for in the first year.
My N900 does things that I love: ssh available to log into my work computer remotely, making skype calls over wifi, and low cost data options from t-mobile. However, it is clear that if/when anything goes wrong, Nokia will not help and there will be no upgrades to the OS.
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2010-08-10
, 14:06
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Posts: 1,425 |
Thanked: 983 times |
Joined on May 2010
@ Hong Kong
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#26
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Originally Posted by rjcooke
Same here, even though it was my own fault flashing it wrongly, I still got it replace. XD
Maybe my issue was too easy, but when my USB port stopped working I called Nokia and had a new phone, with no cost to me, within one week.
May be the support services are so different across different districts. One should complain when you got bad local support, really.
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2010-08-10
, 14:10
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Posts: 1,425 |
Thanked: 983 times |
Joined on May 2010
@ Hong Kong
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#27
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Originally Posted by m_yates
While you wrote up a lot complaining their local support....
I agree that many tech support people don't know squat, but you are wrong here.
First, it is unacceptable to NOT REPLY for 3 or 4 months after receiving a request for support, especially after promising to do so within 24-48 hours.
Second, the reply should INCLUDE INSTRUCTIONS. If the standard tech support script says to tell the user to reinstall Maemo, then the response should include a detailed list of instructions on how to do that, including warnings/instructions about losing data and backing up data.
It is apparent that Nokia didn't follow through with the N900. I paid full retail price for a device that Nokia has decided to not support and essentially drop upgrades for in the first year.
My N900 does things that I love: ssh available to log into my work computer remotely, making skype calls over wifi, and low cost data options from t-mobile. However, it is clear that if/when anything goes wrong, Nokia will not help and there will be no upgrades to the OS.
Did you file an official complain to Nokia HQ against the bad local support service?
Seriously, this is not proper channel to raise your complain against their CS. I doubt anyone of them would stop by here.
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2010-08-10
, 14:21
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Posts: 1,096 |
Thanked: 760 times |
Joined on Dec 2008
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#28
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i pity you if you think HTC, Motorola, Samsung, and whomever else makes android phones now support will be much better consistently
i guess the grass is always greener though
i guess the grass is always greener though
| The Following User Says Thank You to quipper8 For This Useful Post: | ||
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2010-08-13
, 18:35
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Posts: 15 |
Thanked: 8 times |
Joined on May 2009
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#29
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It is fixed now. I did what AlMehdi suggested and purged Media Player, then reinstalled. Fixed it without requiring a reinstall of the whole OS. Thanks for the help.