Originally Posted by ashre

Status changed to Ready for Dispatch 10 minutes ago - woo and yay.

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Ordered 4/11/09 - Paid 90 with possible 30 cashback through topcashback (not sure if it's taken) - Voda 30 + web 18 month contract - not sure how to create signatures

Originally Posted by Footballdt23

yeah but MPD say they only accept returns when the seal is not broken

Originally Posted by Kieron

Got home - no N900

Originally Posted by ashre

status changed to ready for dispatch 10 minutes ago - woo and yay.

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ordered 4/11/09 - paid 90 with possible 30 cashback through topcashback (not sure if it's taken) - voda 30 + web 18 month contract - not sure how to create signatures

Originally Posted by Footballdt23

yeah but MPD say they only accept returns when the seal is not broken

The Sale of Goods Act covers the purchase of most things from shops, suppliers and online or mail order retailers. It also details the retailers obligations in situations where you have to return an item to them take on the basis that it is damaged or faulty – or both.
The retailer’s obligations

If there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse, your first port of call must be the shop you bought it from. They have the responsibility to put the matter right, and should not evade this responsibility by referring you to the manufacturer in the context of a guarantee or warranty.

In the first instance and if considered appropriate, the seller must offer to at least repair the goods. They must do this within reasonable time, at no additional cost to you and without causing any significant inconvenience. If any inconvenience is caused you should be given a replacement item on a ‘like for like’ basis (and not simply the cheapest and most basic model). Many consumer complaints relate to the length of time the item is away being repaired – and although you must allow reasonable time for repair, the law does not say what ‘reasonable time’ is. It very much depends on the item itself and the nature of the problem. For most things, shops would usually allow you to exchange the item or give you your money back straight away. However, if the damage is minor and can be repaired easily, then the shop can insist on this as a first option, although this will not stop you from taking it back if the repair is unsatisfactory or there is something else wrong with it.

If a repair is impossible or unfeasible, you must then be offered a replacement. Due to the emphasis on proportionality in this legislation, you must give the seller reasonable time to repair or replace before demanding your money back and you should be aware that any refund given may well take account of any use you have had of the goods since you took possession of them. If you do not want the seller to repair or replace, or they have told you they are unable to, you can then request they reduce the purchase price to an appropriate amount, although this does not affect your ability to take return the item if something else goes wrong


Proof of purchase?

Shops will often tell you they will only give a refund on production of proof of purchase. Don’t be mislead into thinking this must be a till receipt. It can be a bank or credit card statement, although you may run into difficulties if it is for a different amount than that of the item you are trying to return.

If the item is damaged, the shop cannot say they will only refund on the basis of a till receipt. However you must have proof of purchase of some kind – particularly if it was bought recently and you want to show that the damage wasn’t caused by continued use or wear and tear over time.

Where you have no rights

* If you were aware of the defect before you bought it
* If you bought it from a private buyer on a non-commercial basis (i.e. not a shop)
* If you were invited to carry out a thorough inspection of the product and fail to spot a defect which that inspection ought to have revealed
* You simply changed your mind or the item was not appropriate due to colour, size or style
* The item is dirty and the mark can be removed easily at home. This is not the same as damage and shops are not obliged to give you any discount

Originally Posted by noobmonkey

Taken from the sales of goods act / distance selling regulations



Enjoy the read

Originally Posted by Anwarboy11

Only bothered reading the bold bits

Originally Posted by SHR3WD

Just called MPD Reading :/ The guy on the phone was so confused.. what why where ok how wait can i call you back oh wait yea hold on.. :/

In then end he told my order has been dispatched today