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Posts: 22 | Thanked: 2 times | Joined on Oct 2009
#3551
Just to add one more to the list...my first hand experience of what many of you have been saying: Nokia customer service is pretty much a joke.

I recently emailed Nokia USA with some questions about the release date and $50 rebate. They responded that they had "no information" about either issue, which I kind of expected.

However, they then went on to thank me for my order - even though I clearly stated in my message I had not yet ordered from them. They concluded "I hope the information provided proves useful." What I'd like to know is how is "no information" supposed to "prove useful"?

I understand the use of form messages, but come on, other companies I've dealt with certainly do a better job than this. At least I didn't have an order canceled like some of you, that is ridiculous.

Sorry for the griping...
 
Posts: 176 | Thanked: 40 times | Joined on Nov 2009
#3552
Originally Posted by CaptainGinyu View Post
When did you put your name on the list? I didn't think to walk in and do so until the 9th, that MAGICAL day everyone said it would ship. Funny thing is, when I asked him when it was shipping he said "Tomorrow!" and then looke dlike he felt bad when he said "..kidding".
Lo and behold, the NEXT day the N900 IS SHIPPING NOW LOL YAY! Press released was..released. Strange coincidence..
lol funny thing was my screen on the 5800mx was acting up so i went to their flagship store to get it fix, and i happen to ask about the n900.

The guy said it was coming next month and this was around september *not sure when but around the last two weeks or so* and asked if i want to be put on the call list. And i said okay and when he was putting my information in on the laptop i saw only 15-20 people in front of me and the guy himself said there i was really early on the list. So i'm hopelessly eyeing my call log and picking up any number that calling hoping it's them...
 
Posts: 296 | Thanked: 126 times | Joined on Nov 2009 @ New York City
#3553
Some of these CS stories are really appalling, my chat with some smug woman at the New York store included. The thing that sucks is the only way we can make a statement is to not purchase the N900 at all.

I don't really think this delay/shipping situation is really extreme enough to warrant that, but I'm really disgusted by this trend of trying to make everything exclusive and limited. It's a ****ing mass-produced electronic device. There is no reason I should have to pre-order it. I really wish people would at least stop with all this pre-ordering ******** and make companies deliver their merchandise to retail channels if they want to sell it.

While I will still likely get an N900, I would encourage everyone to cancel their pre-orders and just pick the device up when it's available if you want to get it. Buy products not promises.
 

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Posts: 48 | Thanked: 15 times | Joined on Oct 2009 @ Ohio
#3554
Originally Posted by regulate23 View Post
Just to add one more to the list...my first hand experience of what many of you have been saying: Nokia customer service is pretty much a joke.

I recently emailed Nokia USA with some questions about the release date and $50 rebate. They responded that they had "no information" about either issue, which I kind of expected.

However, they then went on to thank me for my order - even though I clearly stated in my message I had not yet ordered from them. They concluded "I hope the information provided proves useful." What I'd like to know is how is "no information" supposed to "prove useful"?

I understand the use of form messages, but come on, other companies I've dealt with certainly do a better job than this. At least I didn't have an order canceled like some of you, that is ridiculous.

Sorry for the griping...
I have had nothing but excellent experiences with Nokia. For them to provide such horrid customer service really turns me away from them. Despite the fact that the products they manufacture are innovative and exciting, the support teams are what make it or break it. And quite frankly, Nokia is going to lose loyal customers as well as new customers if they keep this up.
 
meyma's Avatar
Posts: 127 | Thanked: 30 times | Joined on Oct 2009
#3555
Originally Posted by asidana View Post
Guys! http://twitter.com/NokiaFlagshipUK/status/5802008805
Somebody of us going to get there? Please, tell us then how many devices they have got! Are the boxes originally sealed?
 
Posts: 11 | Thanked: 2 times | Joined on Nov 2009
#3556
Hey, why i hear the silence here?
 
meyma's Avatar
Posts: 127 | Thanked: 30 times | Joined on Oct 2009
#3557
Originally Posted by reetuxx View Post
Hey, why i hear the silence here?
I hope this is the silence before the storm. But http://twitter.com/NokiaFlagshipUK/status/5802008805 vanished meanwhile. A hoax?
 
amer19's Avatar
Posts: 38 | Thanked: 10 times | Joined on Nov 2009 @ DUBAI , UAE
#3558
somebody said it 19th who did ?? i mean 4-5 days back
it was 9th , 19th and 29th , 39th an so on
 
slate8's Avatar
Posts: 77 | Thanked: 48 times | Joined on Sep 2009 @ UK
#3559
Originally Posted by meyma View Post
I hope this is the silence before the storm. But http://twitter.com/NokiaFlagshipUK/status/5802008805 vanished meanwhile. A hoax?
Yeah, not sure why they removed that tweet. For reference it was:

Flagship News: The #N900 selling on Thursday 19th November in our Flagship Store. £499 Sim Free. Be the first to have it
 
horus's Avatar
Posts: 190 | Thanked: 101 times | Joined on Oct 2009
#3560
This is about the state of the N900 shipping information atm;




Edit: btw, repeat phases 4 - 7 in continous loop.
 
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bumped by idiot?, impatience, n900 release, strange


 
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