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2010-02-11
, 13:43
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Posts: 11,700 |
Thanked: 10,045 times |
Joined on Jun 2006
@ North Texas, USA
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#362
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Originally Posted by flydeep
Wiggly IS worrisome.
On a related note - my usb port appears to be okay (little wiggly but not worrisome) for now but there are times when it does not recognize the charger and I have to replug it in. Is this is a precursor of what's to come or a normal OS failing to recognize?
As for self repairs, not easy. Please see my blog articles for details.
__________________
Nokia Developer Champion
Different <> Wrong | Listen - Judgment = Progress | People + Trust = Success
My personal site: http://texrat.net
Nokia Developer Champion
Different <> Wrong | Listen - Judgment = Progress | People + Trust = Success
My personal site: http://texrat.net
| The Following User Says Thank You to Texrat For This Useful Post: | ||
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2010-02-11
, 13:52
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Posts: 196 |
Thanked: 54 times |
Joined on Jan 2010
@ UK
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#363
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Originally Posted by HumanPenguin
probably not uptodate but I found this
Ok Well done Nokia. This is exactly as we expect to be treated.
And sorry for all the recent bad words around your name. I am sure you understand.
Now what do we do. I purchased my phones from mibilephonesdirect in the UK
I am assuming I now need to take the phone to a (Nokia Care Center) is that any Nokia store. only certain repair shops or what.
Or should I still be goin#g via my retailer. (I was about to drive past there head office near Newbury tommorow anyway.)
They mentioned that they had a Nokia repair center next door so my preference would be to deliver it to that center and talk to someone.
EDIT: When I go to www.nokia.com/repair and search for a store in the UK It just displays loading store types next to the field and dosent seem to move on.
http://www.nkmobile.i12.com/servcentre.html
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2010-02-11
, 13:52
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Posts: 2,829 |
Thanked: 1,459 times |
Joined on Dec 2009
@ Finland
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#364
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Originally Posted by 77h
Let's hope that everything goes fine. But now it looks good. I´m not convinced until people here report that they have gotten repaired/replaced devices.
from Engadget:
Update: Mark Squires, head of social media at Nokia, dropped by our comments with an update. In short, Nokia is looking into the matter and anyone who experiences the issue should be covered by local Nokia customer care assuming that the N900 hasn't been mistreated.
Congratulations guys !!!
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2010-02-11
, 14:15
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Posts: 3,617 |
Thanked: 2,412 times |
Joined on Nov 2009
@ Cambridge, UK
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#365
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Originally Posted by slender
Indeed - the proof of the pudding is in the eating, as they say. It'll be all too easy to just claim that the phones were "mistreated", but I suspect the appearance of this sort of message on sites like engadget has acted as a wake-up call to Nokia. Nowadays it's very easy for a company/product's reputation to get ruined by public protest on these sort of sites, so Nokia need to show they're making an effort and not shirking their responsibilities.
Let's hope that everything goes fine. But now it looks good. I´m not convinced until people here report that they have gotten repaired/replaced devices.
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2010-02-11
, 14:34
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Posts: 184 |
Thanked: 49 times |
Joined on Feb 2010
@ US
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#366
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Texrat- Read your blog article again, interesting read.
After closer inspection what I find is that the external usb connector base is wiggly (due it not fitting snugly on phone's male connector). Inspecting the phone usb's metallic adapter with a pencil tip it appears to be fine and no wiggles there. As other readers of your blog pointed out, I cringe every time I use the usb connector. Guess I will just have to live with it.
I am seeing the instances of phone not charging to be due to the OS.
After closer inspection what I find is that the external usb connector base is wiggly (due it not fitting snugly on phone's male connector). Inspecting the phone usb's metallic adapter with a pencil tip it appears to be fine and no wiggles there. As other readers of your blog pointed out, I cringe every time I use the usb connector. Guess I will just have to live with it.
I am seeing the instances of phone not charging to be due to the OS.
Originally Posted by Texrat
Wiggly IS worrisome.
As for self repairs, not easy. Please see my blog articles for details.
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2010-02-11
, 15:26
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Posts: 11,700 |
Thanked: 10,045 times |
Joined on Jun 2006
@ North Texas, USA
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#367
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I just hope everyone appreciates what I've done here. Drawing so much attention to this issue has probably screwed any chance I had at rejoining the company (and championing this stuff from the inside as I used to). : /
__________________
Nokia Developer Champion
Different <> Wrong | Listen - Judgment = Progress | People + Trust = Success
My personal site: http://texrat.net
Nokia Developer Champion
Different <> Wrong | Listen - Judgment = Progress | People + Trust = Success
My personal site: http://texrat.net
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2010-02-11
, 15:35
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Posts: 1,086 |
Thanked: 2,964 times |
Joined on Jan 2010
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#368
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Looks like there's been some positive developments, well done Nokia for moving the issue forward and well done everyone here for sticking together and forcing their hand. I'm a bit worried about the comment in Nokia's statement saying "under certain circumstances" it can be detached - the only circumstances is charging the device! But I suspect that is in there for liability reasons, ie. they don't want to accept complete liability publicly. To me I'm not that worried about blame, we all know that the issue is a design one, just as long as there's no problems with those affected getting their handset fixed or replaced under warranty.
Hopefully there will be also be an internal review of the matter - perhaps a few people on the inside will learn some lessons about feeding pre-production feedback back to the design room, quality assurance, or engaging with customer problems quicker...
Hopefully there will be also be an internal review of the matter - perhaps a few people on the inside will learn some lessons about feeding pre-production feedback back to the design room, quality assurance, or engaging with customer problems quicker...
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2010-02-11
, 15:41
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Posts: 3,617 |
Thanked: 2,412 times |
Joined on Nov 2009
@ Cambridge, UK
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#369
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Originally Posted by kojacker
I think they mean that it's not happening to everyone - there's people who've had the issue after 6 days, and others (like myself) who've been plugging this thing in several times every day for two and a half months now, with no sign of any problems. That would suggest there's some manufacturing flaw that's leading to this (either affecting particular batches, or just affecting a given percentage of phones), rather than it being a flat-out design issue. Or it could just be that there's a bell-curve on failure times, and the rest of us have this to look forward to.
I'm a bit worried about the comment in Nokia's statement saying "under certain circumstances" it can be detached - the only circumstances is charging the device!
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2010-02-11
, 15:47
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Posts: 11,700 |
Thanked: 10,045 times |
Joined on Jun 2006
@ North Texas, USA
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#370
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I can see this as design and/or manufacturing flaw depending on circumstances.
IF at some point the problem of copper lands detaching from the PCB surface was corrected, that's a manufacturing issue. The connectors are not likely to break free from the copper where they are soldered.
However, I am still convinced the best overall solution, especially to be on the safe side, would be to go to a through-hole mount. That eases the onus on manufacturing process and widens the tolerance band.
IF at some point the problem of copper lands detaching from the PCB surface was corrected, that's a manufacturing issue. The connectors are not likely to break free from the copper where they are soldered.
However, I am still convinced the best overall solution, especially to be on the safe side, would be to go to a through-hole mount. That eases the onus on manufacturing process and widens the tolerance band.
__________________
Nokia Developer Champion
Different <> Wrong | Listen - Judgment = Progress | People + Trust = Success
My personal site: http://texrat.net
Nokia Developer Champion
Different <> Wrong | Listen - Judgment = Progress | People + Trust = Success
My personal site: http://texrat.net
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| Tags |
| bad design, broken, charging, failure, hardware, loose, microusb, microusb port, n900, nokia, part, port, repair, return, surface mount, usb, usb port, warranty |
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All times are GMT. The time now is 20:15.
Update: Mark Squires, head of social media at Nokia, dropped by our comments with an update. In short, Nokia is looking into the matter and anyone who experiences the issue should be covered by local Nokia customer care assuming that the N900 hasn't been mistreated.
Congratulations guys !!!