I doubt it was a glitch. I'm still On Hold and completely pissed at Newegg.

Ghule, I chatted with them too but to no avail. How did you get them to ship yours? what did you say?

Just had another chat session with Newegg. In a word we are boned. Happy ****ing day!

System4:58:07 PM System says, A Customer Service Representative will be with you in a moment.
System4:58:37 PM System says, Thank you for your patience.
System5:16:33 PM System says, Ashley has joined this session!
System5:16:33 PM System says, Connected with Ashley
System5:16:33 PM System says, Hello my name is Ashley. How may I help you today?
Customer5:16:49 PM Anthony Peacock says, Hello Ashley
Customer5:17:18 PM Anthony Peacock says, I am trying to find out why Newegg is shipping the item I preordered out to people who just added it to their cart BEFORE they shipped out pre-orders
Customer5:17:37 PM Anthony Peacock says, Bringing to mind the concept - why did I bother preordering
Customer5:17:51 PM Anthony Peacock says, if you were simply going to ignore them and just ship to people who paid full price first anyway
Agent5:18:43 PM Ashley says, Do you have a pre order number?
Customer5:18:50 PM Anthony Peacock says, yes one moment
Customer5:19:07 PM Anthony Peacock says, 368566
Agent5:20:04 PM Ashley says, Let me look into this for you. One moment please . . .
Customer5:20:38 PM Anthony Peacock says, ok
Agent5:23:19 PM Ashley says, Thank you for your patience. At this time I am still looking into this for you.
Customer5:23:23 PM Anthony Peacock says, ok
Customer5:23:25 PM Anthony Peacock says, I can wait
Agent5:27:39 PM Ashley says, Thank you for waiting, Unfortunatley I don't know why customers did get the item, especially since you had a pre order.
Customer5:27:55 PM Anthony Peacock says, Well the next question is obvious
Customer5:28:06 PM Anthony Peacock says, Do you have stock to fullfill pre-orders
Agent5:29:09 PM Ashley says, At this time we aren't in stock, I don't know if our department shows out of stock to fulfill these pre orders or not, I can send them an email to find out it will take a few business days to get a reply, since right now we have a lot of requests coming in.
Customer5:29:26 PM Anthony Peacock says, Well that pretty much sucks
Customer5:29:44 PM Anthony Peacock says, The original release date was 11/30
Customer5:30:03 PM Anthony Peacock says, Now the people who have pre-ordered have been bypassed for these other people
Agent5:30:09 PM Ashley says, Yes, you are right it was 11/30. I don't know what happened. I will try to get something for you ASAP.
Customer5:30:12 PM Anthony Peacock says, who are getting their phones - not only early
Customer5:30:17 PM Anthony Peacock says, but before the pre-order people
Customer5:30:48 PM Anthony Peacock says, How hard can it be to keep a list of people who ordered first
Agent5:30:52 PM Ashley says, I can't say who is getting the items and if they were pre orders or what, this shouldn't have happened you should have gotten yours, there must have been a glitch in the system.
Customer5:30:53 PM Anthony Peacock says, and process the list in the same order
Customer5:31:34 PM Anthony Peacock says, I dont want an answer quite frankly as to WHY it happened I just want my damn phone that I have been waiting for
Agent5:32:34 PM Ashley says, I will see what we can do to get you your item ASAP.
Customer5:33:00 PM Anthony Peacock says, Sigh.
Customer5:33:22 PM Anthony Peacock says, But definitely not by the release date that was on the pre-order is what i am hearing
Agent5:33:55 PM Ashley says, I think the release day got up'd from the Manufacturer. I know originally it was 11/30.
Customer5:34:29 PM Anthony Peacock says, Originally it was 11/30
Customer5:34:41 PM Anthony Peacock says, The device has been shipping from Nokia USA, Dell and Amazon for almost a week
Customer5:34:48 PM Anthony Peacock says, originally it was 11/14 rather
Customer5:34:55 PM Anthony Peacock says, then it got bumped to 11/30
Agent5:34:58 PM Ashley says, Yes, you are right, I think the MFG might have changed it, but you still should have gotten your pre order in the even that the items were being shipped.
Customer5:35:00 PM Anthony Peacock says, if it had been bumped again
Customer5:35:07 PM Anthony Peacock says, then why the hell did these other people get theirs
Customer5:35:20 PM Anthony Peacock says, just because they paid full price they get preferntial treatment?
Customer5:35:30 PM Anthony Peacock says, I thought that was the whole friggin point of pre-ordering
Agent5:36:25 PM Ashley says, I don't know what to tell you sir, I completely agree and would be mad too if it happened to me.
Customer5:36:34 PM Anthony Peacock says, Sigh
Customer5:37:04 PM Anthony Peacock says, But there is nothing that can be done and I am just going to have to eat it ....
Customer5:37:21 PM Anthony Peacock says, thats pretty much the deal right?
Agent5:37:46 PM Ashley says, Right now, I need to look into why this happened to see what can be done, if anything at this time.
Customer5:38:14 PM Anthony Peacock says, well please do everything you can - I have several hundred other people who also pre-ordered and got screwed over waiting to hear from me why
Customer5:38:20 PM Anthony Peacock says, and when they are going to get their phone
Customer5:38:40 PM Anthony Peacock says, What annoys me the most
Customer5:38:52 PM Anthony Peacock says, is that I called on Wednesday to ask if the shipment was still on schedule
Customer5:39:06 PM Anthony Peacock says, only to be told that Yes you had them but were not allowed to ship until 11/30
Customer5:39:10 PM Anthony Peacock says, and then 30 minutes later
Customer5:39:14 PM Anthony Peacock says, the goddamn website changed
Customer5:39:23 PM Anthony Peacock says, and people could just add them to their cart and get them shipped
Customer5:39:29 PM Anthony Peacock says, thats the worst part
Agent5:39:31 PM Ashley says, As advised I don't know why this happened. I can't tell you anymore, but I will be looking into this for you.
Agent5:40:01 PM Ashley says, I understand what happened and understand you frustration. I will get a response for you on what we can do ASAP.
Customer5:40:49 PM Anthony Peacock says, alright - I suppose asking for a manager would not get me any further?
Agent5:41:41 PM Ashley says, I am actually part of our Escalation Department and I handle Supervisor calls and chats, at this time I need to contact other departments to get more information for you.
Customer5:42:08 PM Anthony Peacock says, Ok well thanks. Can I expect a call or email or something?
Agent5:42:20 PM Ashley says, Yes, I will update you via email.
Customer5:42:33 PM Anthony Peacock says, ok what email address do you have?
Agent5:42:52 PM Ashley says, This is the email address on your chat:anthonypeacock1@comcast.net.
Customer5:43:04 PM Anthony Peacock says, thats correct - that will be fine
Agent5:43:32 PM Ashley says, Was there anything else at this time I can assist you with today?
Customer5:43:59 PM Anthony Peacock says, No thats pretty much all I need an answer to
Agent5:44:18 PM Ashley says, Thank you for visiting Newegg.com. Please feel free to contact us anytime.
Customer5:44:31 PM Anthony Peacock says, thanks
Agent5:44:48 PM Ashley says, Have a great rest of the day, and weekend.
Customer5:45:04 PM Anthony Peacock says, you to

Hmm. Not much. Here is my chat log from that day.


System12:49:34 PM System says, A Customer Service Representative will be with you in a moment.
System12:49:54 PM System says, Yubia has joined this session!
System12:49:54 PM System says, Connected with Yubia
System12:49:55 PM System says, Hello my name is Yubia. How may I help you today?
Customer12:51:07 PM Nathan says, I was wondering about the N900. The newegg page has changed and it looks like you have it in stock now. I was wondering if i will get a tracking number soon for my preorder?
Agent12:52:35 PM Yubia says, Is your pre-order number the one that was provided at the beginning of the chat survey?
Customer12:52:44 PM Nathan says, yes
Agent12:53:15 PM Yubia says, Thank you, one moment please.
Customer12:53:20 PM Nathan says, Ok
Agent12:55:45 PM Yubia says, Thank you for waiting. We show that the item is available in stock. However, the order has still not been processed. This should be done as the item is now available.
Agent12:56:05 PM Yubia says, Once the pre-order has been transferred to a regular order you will be notified.
Customer12:56:31 PM Nathan says, Thank you very much.. So it should ship today or tommaarow?
Agent12:57:15 PM Yubia says, It normally takes 24-48 hours (excluding weekends) to process an order prior to shipping.
Customer12:57:47 PM Nathan says, ah. ok. thank you.

Thats it.

that's really messed up i'm really seriously just considering canceling my pre-order, not only because i'm sick of waiting but also because of the issues i've read of in this forum, i don't want my phone to be one of those mic-less units

I've cancelled my pre-order. I was super excited about this phone, and while I still am, I am going to wait and see how this MIC issue is resolved and stock is available.

Wow, I'm surprised Newegg would screw up quite that badly, they're usually tops. Lol, every piece of this launch has been botched in some way...

i dont understand why dont u all order it now ?
i mean its now for 559 and there is the rebate and they will ship on monday right ?

I just talked to "Max" on newegg chat support..once i mentioned i wanted to talk about the n900 he did not sound to excited about answering my questions..

i wasn't able to copy and paste it because the window closed on me.. (unless im missing something?)

but from what he just told me is that, new egg is already out of stock and they already sent out all they had to their pre orders. then i asked what about my pre order (nov 5) he said he did not know and it might perhaps be coming in the next shipment.

and then i asked when that would be and he said he had no information about that and said it could be 3-4 weeks..

he then said i should turn the auto notification on, and i said i already did an then i asked that if people who did not preorder it and got the auto notification would get at it before i noticed it.. that they could possibly get it before me.

then i continuously asked him what was the point of pre ordering if anyone who didnt pre order would get theirs first? which then he just kept referring to the auto notification and telling me that i would look for it quick as to get a chance to get it..
man thats stupid so there was no point in pre ordering (well for some of the unlucky ones that didnt get into the "first" shipment.

sorry if my typing is kinda bad.. im just kinda mad

Tax brings it to almost 600 to me but I am seriously considering this as I am just beyond pissed off at this stage.

Screw it $ pre order with new egg was $581 - order with nokia USA was $607 and I can use the $50 rebate form. I am out of Newegg and Dell. Lets roll the dice again with Nokia USA baby.