rm42,

Not to start anything new with Zartan, but we see this all the time with Dell. We typically order 2 to 2.5 mil in equipment a year from them for our clients and it never fails that when we need something fast, and even pay for next day shipping, it takes a month to get. To make matters worse if we order the same desktop setup a week later we usually get that one faster then the one we previously ordered.

Something changed, for the worse, within Dell after they closed all of their manufacturing plants in the US.

I hope they compensate you for their oversight, but I think it is becoming more apparent to the masses that Dell has some major shipping and customer satisfaction issues to work on.

@rm42 I would have added that your "local store" is still a several hour? round trip. Mine would be about 12 hrs round trip to get it at a "local store".

My wife ordered mine as a Christmas gift. I will pm you the details to be added to the BBB complaint.

Her rep mentioned the delay according to Nokia it is a "manufacturing" delay. Perhaps this means that some of the issues (mic, reboots, usb plug, etc) are being addressed?

Additionally, in this day and age, while I understand the preference to ship regionally:

1) I think that we have enough info that even people within the same regions experienced the shipping discrepancies we are complaining about.

2) From my location in Ohio, I can ship to any part of the country via UPS ground in 5 days max (ex AK, HI), so 5-7 day shipping is still ground service from any region to any other region.

So regional shipping isn't really an excuse.

*EDIT* rm42 please post whatever info you have regarding the BBB complaint once you file it. I plan to file one individually and reference the mass complaint.

As a Dell shareholder, I am very disappointed in how they are handling this matter. They're treading water in the PC business. Bad PR on the retail business is not good for future earnings.

Good luck getting this sorted out. If any of you are shareholders, I suggest you might try to go through investor relations to get a proper solution.

rm42, I commend you for your mature and logical approach to the problem, and hope it is resolved to your satisfaction.

Thanks for the support. The worst part is that I feel like I am partly to blame. If I hadn't written those articles about how awesome the N900 was going to be, there probably wouldn't have been so much demand and I would have had no trouble getting it.

This one alone has had almost 20,000 hits:

http://www.themaemo.com/and-now-for-...iller-feature/

Oh the irony, the irony!

Lol i read that post, didn't know you were a celebrity

hi rm42,

i have my n900 but i feel for you. i had preordered from amazon since early oct, within first week. i too, like many others hit the refresh button countless times for delivery dates/estimates. when i heard that people started receiving the devices in november i was eagerly anticipating my device. days passed with no word until i got fed up and cancelled my preorder. lucky for me i live in chicago so i was able to stop by the nokia store and get my device. point is that nokia and there associates bundled this very bad. not sure how i can help but let me know.

What are we looking for as a successful resolution to the complaint?

Obviously, we'd like our N900's shipped ASAP. However, if Dell doesn't really get stock to ship until mid January, what then? How can Dell satisfy us to resolve our complaint?

1) Free Overnight shipping?
2) Additional discount to make up for the rebate we will likely miss out on (ie $50 discount)?
I'd be against a credit/coupon for later purchases. Perhaps a free 1 warranty?

Thank you for e-mailing the Nokia Care Contact Center.

With regard to your inquiry about the delivery date, basically it is between you and Dell, since you placed the pre order with Dell and not with Nokia. We deliver the units to Dell and Dell delivers it in return to their customers. We will have no business delivering it to their customers, since it is not our customers. We will not know who placed the pre order with them, that is basically internal process with Dell. We suggest that you contact Dell, however it is evident that they point it to Nokia to avoid blame from customers, they might have preferred customers.

If you have any additional questions, please don’t hesitate to contact us again. To ensure proper handling of your case, kindly continue using the current subject line.

Thank you very much for your email. Have a great day!


Kind regards,
Rosalie L.
E-mail Specialist
Nokia Inc.

Subject: Re: Other

If thats the case, perhaps Nokia should follow up with Dell then? They are
selling a Nokia device and blaming Nokia for the distribution errors that
are occuring. I ordered 11/5/2009 and I still haven't received my phone and
yet they are now taking new orders for phones again. I would think if Nokia
is a reputable company its in their best interest to investigate complaints
such as this with Dell.