Originally Posted by jessi3k3

Not so fast. You have to pay a 10% to 15% restocking fee for nokiausa.com returns, so in the end it's better to stick with nokia's store if you're going to do what you're suggesting.

Originally Posted by jessi3k3

Not so fast. You have to pay a 10% to 15% restocking fee for nokiausa.com returns, so in the end it's better to stick with nokia's store if you're going to do what you're suggesting.

Originally Posted by sachin007

Can anyone confirm this information? Any links?

Thanks

Originally Posted by drew

Worthless.

Originally Posted by sachin007

Can anyone confirm this information? Any links?

Thanks

11. Return and refund for buyer's remorse
If you have bought Product(s) and Service Voucher(s) for your own private use as a consumer and want to exercise your right to cancel the contract and return the item(s) you have purchased you must notify our Customer service by telephone within 14 calendar days after the date of receipt of the delivery and request a return authorization. Our Customer service will authorize your return request, send you by email a Return Material Authorization (RMA) code ("RMA code") and give you the necessary return instructions for a return.

Once we have received and validated your returned items, we will confirm it to you by email ("RMA received" email). Refund will then be processed by us and confirmed by email ("Order refunded" email). Note that original shipping costs will not be refunded.

However, you may NOT return and claim a refund for the following:
Service Vouchers that was supplied to you sealed and unused, and you have since broken the seal or used it;
Software that you have successfully downloaded from the Online Store or any other Nokia site;
Products packed in closed safety pack which you have taken out from the safety pack such as for instance batteries purchased separately; or
Products that have been made to your specification or that have been clearly personalized
If the Products and Service Vouchers you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact without delay our Customer service by phone for assistance.

See also the terms of section 14 below that will apply to such returns.