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Posts: 71 | Thanked: 65 times | Joined on Oct 2009 @ Brighton, UK
#451
I placed my order on October 25th as an upgrade to my existing contract. They've since stopped offering upgrades at all.

If it all works the way I think it will, I'll get the handset with no SIM card and I'll just need to put my existing SIM card in to activate the new contract. No PAC required, as I'm staying with Vodafone and keeping the same number.

If it turns up with a SIM card, they've clearly not done what I asked them to and I'll need to talk to them before deciding what to do. I don't really want to subject myself to another Symbian based device, but if Nokia and/or their resellers can't sort out the N900 rollout, I'll probably get myself a SIM-free Samsung i8910 from Expansys instead, then see how things go over the next 6 months with Maemo.
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Phil Edwards
Brighton, UK
 
Posts: 284 | Thanked: 75 times | Joined on Nov 2009
#452
I'm quite glad I don't have to deal with all this PAC nonsense as well. Thankfully, the T-Mobile people get to port after the number has been connected, so at least that won't hold me up.

Shipping immediately though... I wouldn't get your hopes up!

Yeah the weather has been awful - you'd think that someone would be in touch with the couriers though!!
 
Posts: 72 | Thanked: 3 times | Joined on Nov 2009
#453
Originally Posted by stayloa View Post
I'm quite glad I don't have to deal with all this PAC nonsense as well. Thankfully, the T-Mobile people get to port after the number has been connected, so at least that won't hold me up.

Shipping immediately though... I wouldn't get your hopes up!

Yeah the weather has been awful - you'd think that someone would be in touch with the couriers though!!
Don't Nokia import with DHL who have an online tracking system? They shipped all the sim-free orders to the UK with DHL and then all the customers got a tracking number and could see where they're orders were on-line.

You'd think that if individual customers can do that then a big company that runs Nokia Retail in the Uk could find out to the exact minute when the stock was coming in.

I don't want to keep slating them but unless your a new customer or threaten to cancel your order they treat you like a mushroom.
 
Posts: 284 | Thanked: 75 times | Joined on Nov 2009
#454
Originally Posted by stav View Post
Don't Nokia import with DHL who have an online tracking system? They shipped all the sim-free orders to the UK with DHL and then all the customers got a tracking number and could see where they're orders were on-line.

You'd think that if individual customers can do that then a big company that runs Nokia Retail in the Uk could find out to the exact minute when the stock was coming in.

I don't want to keep slating them but unless your a new customer or threaten to cancel your order they treat you like a mushroom.
I think it was UPS that sent out all the pre-orders (I may be wrong!) but yes, exactly! There's no way that thousands of pounds of goods would be shipped without FULL tracking info. They're not that stupid!! (I hope!). So yeah, someone needs to ring up, speak to someone senior, then find out what the tracking update is!
 
Posts: 72 | Thanked: 3 times | Joined on Nov 2009
#455
Originally Posted by stayloa View Post
I think it was UPS that sent out all the pre-orders (I may be wrong!) but yes, exactly! There's no way that thousands of pounds of goods would be shipped without FULL tracking info. They're not that stupid!! (I hope!). So yeah, someone needs to ring up, speak to someone senior, then find out what the tracking update is!
Yeah it was UPS, just checked the thread.

They don't let you speak to line managers, tried it.

They still haven't updated the web site either still showing end of Nov delivery.

Has anyone used MPD before? First and last time of pre-ordering a phone, usually wait for the phone to have the bugs sorted out before i get one.
 
Posts: 73 | Thanked: 2 times | Joined on Nov 2009
#456
Originally Posted by stav View Post
Yeah it was UPS, just checked the thread.

They don't let you speak to line managers, tried it.

They still haven't updated the web site either still showing end of Nov delivery.

Has anyone used MPD before? First and last time of pre-ordering a phone, usually wait for the phone to have the bugs sorted out before i get one.
This is my first time using MPD and I think it may be my last
 
Posts: 284 | Thanked: 75 times | Joined on Nov 2009
#457
Originally Posted by Liamsbab View Post
This is my first time using MPD and I think it may be my last
Amen to that!

Could always trick them - say you're ringing to complain about a member of staff and need a manager. Then, when you get through, pop your N900 related question!
 
Posts: 72 | Thanked: 3 times | Joined on Nov 2009
#458
Originally Posted by Liamsbab View Post
This is my first time using MPD and I think it may be my last
Yeah, me too. Bit worried, if there customer service is this useless now what's it gonna be like if there's something wrong with the phone? Checked out the other threads and it's a possibility of getting a dud. No stock to send out a new one and no store near me, to get a stand-in while it's sent to Finland to get fixed!!
 
Posts: 28 | Thanked: 10 times | Joined on Nov 2009
#459
Originally Posted by StrangeReality View Post
Hello all, I just got an email message from MPD stating that they will need my PAC if I want to transer my current number to my new contract, which they said would delay my order. Alternatively, they said, they can connect my new phone with a brand new Vodafone number and dispatch the handset "immediately".

I'm just confused because I only just placed my oreder a few days ago, does this mean they will be dispatching it today? Or does it just mean that they will dispatch is as soon as they can?
Thats just ban automated email - I got one.. the word "immediately" would probably be the case if it wasnt a N900, but as this is sent to everyone who needs a PAC (for whatever mobile you purchase) under normal circumstances it probably would be sent immediately.

Just for the record, I just took a voda number and cancelled the whole PAC thing... jeeezz .. I hate to think how much longer you will wait for that...!! (on top of this whole waiting for stock issue..)

Hope you get your N900 pretty quick though like the rest of us. I ordered my about 2 weeks ago, so I (like you) will be waiting that bit longer I would expect, which is only fair on other guys who pre-order this months ago..

Ged
 
Posts: 72 | Thanked: 3 times | Joined on Nov 2009
#460
Originally Posted by stayloa View Post
Amen to that!

Could always trick them - say you're ringing to complain about a member of staff and need a manager. Then, when you get through, pop your N900 related question!
Tried that and it didn't work too well, thank god I withheld my number and didn't give them my account number. Might have been pushed to the back of the queue.

The manager gave me the politician's answer of they are expecting to take delivery today and will ship out orders on a first order, first delivery basis as soon as they can.

Wouldn't be specific and wasn't too happy with my sneaky approach, i don't think!
 
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