Active Topics
-
The N900 is now 15 years old! (9)
to Nokia N900 by Arno_11 - 8 mins ago -
Sailfish OS for the Motorola Moto G7 Power (XT1955-5) - (ocean) (4)
to SailfishOS by Maemish - 5 days, 12 hrs ago - more...
|
2009-11-24
, 09:23
|
|
Posts: 14 |
Thanked: 2 times |
Joined on Nov 2009
|
#42
|
Originally Posted by open-collar
What did you/they say?
Just been told on the phone that my discount code should be reapplied - they will call me back in 2-3 hours.
My order got cancelled too. I used 3 codes. My credit card company (Tesco's) rang my home phone and left a message instead of ringing my mobile number!
If anyone manages to get their codes reinstated please share the info.
 |
|
2009-11-24
, 09:27
|
|
Posts: 2,173 |
Thanked: 2,678 times |
Joined on Oct 2009
@ Cornwall, UK
|
#43
|
Originally Posted by open-collar
Now that IS good news.
Just been told on the phone that my discount code should be reapplied - they will call me back in 2-3 hours.
What did you do to persuade them? (For others to follow suit.)
__________________
Hi! I'm Kathy and I'm a Maemo Greeter! Welcome.
Useful links for newcomers: New members say hello , New users start here, Community subforum, Beginners' wiki page, Maemo5 101, Frequently Asked Questions (FAQ)
Did you know Meego.com has forums too?
Hi! I'm Kathy and I'm a Maemo Greeter! Welcome.
Useful links for newcomers: New members say hello , New users start here, Community subforum, Beginners' wiki page, Maemo5 101, Frequently Asked Questions (FAQ)
Did you know Meego.com has forums too?
|
|
2009-11-24
, 09:36
|
|
Posts: 18 |
Thanked: 3 times |
Joined on Nov 2009
|
#44
|
Originally Posted by Venomrush
Just completed the Watchdog form and await the details. Might be worthwhile for others to do so:
This seems like a good story to feature on BBC Watchdog
We get better chance for Nokia to put things right through Watchdog rather than doing it ourselves.
Problem with taking it to small claim court is it's not Nokia fault, they'll blaim it on the credit card company for denying the transaction.
http://www.bbc.co.uk/watchdog/gotastory/
 |
|
2009-11-24
, 09:39
|
|
Posts: 1,217 |
Thanked: 446 times |
Joined on Oct 2009
@ Bedfordshire, UK
|
#45
|
I can see why people are frustrated but they really should be venting at their credit card companies for declining authorisation rather than checking prior to checking with the end client. Reading the posts it does seem to be the usual candidates for issues (CC companies). There is a mechanism for communicating with etailers that an authorisation is pending but often credit card companies fail to use it and send a declined instead.
|
|
2009-11-24
, 09:41
|
|
Posts: 15 |
Thanked: 24 times |
Joined on Oct 2009
|
#46
|
I used my HSBC card and unfortunately my order with 2 discount codes got cancelled. Seems HSBC thought it may have been a fraudulent transaction.
Checked on twitter and there are a dozen or so people affected there too.
Checked on twitter and there are a dozen or so people affected there too.
|
|
2009-11-24
, 09:43
|
|
Posts: 515 |
Thanked: 193 times |
Joined on Oct 2009
|
#47
|
Originally Posted by custard
Isnt this slightly pathetic. Call them up and speak to them about reapplying the discount codes.
Just completed the Watchdog form and await the details. Might be worthwhile for others to do so:
http://www.bbc.co.uk/watchdog/gotastory/
| The Following User Says Thank You to chrisp7 For This Useful Post: | ||
|
|
2009-11-24
, 09:46
|
|
Posts: 18 |
Thanked: 3 times |
Joined on Nov 2009
|
#48
|
Originally Posted by Fargus
TBH I think it is both the C/C company and Nokia. How can Nokia cancel an order in good faith just becuase payment has been declined?
I can see why people are frustrated but they really should be venting at their credit card companies for declining authorisation rather than checking prior to checking with the end client. Reading the posts it does seem to be the usual candidates for issues (CC companies). There is a mechanism for communicating with etailers that an authorisation is pending but often credit card companies fail to use it and send a declined instead.
The order should still be open and they should ask how I am going to pay for it. It is a form of contract that has been entered into.
| The Following User Says Thank You to custard For This Useful Post: | ||
|
|
2009-11-24
, 09:47
|
|
Posts: 18 |
Thanked: 3 times |
Joined on Nov 2009
|
#49
|
Originally Posted by chrisp7
Do you not think that was the first port of call? Nokia are refusing to honour the discounted price
Isnt this slightly pathetic. Call them up and speak to them about reapplying the discount codes.
| The Following User Says Thank You to custard For This Useful Post: | ||
|
|
2009-11-24
, 09:54
|
|
Posts: 1,217 |
Thanked: 446 times |
Joined on Oct 2009
@ Bedfordshire, UK
|
#50
|
Originally Posted by custard
There are several codes that can be returned including one to indicate fraud. To be honest I know it would help if Nokia picked up the shortfall generated by the CC companies but because customers don't ***** about it to them or let them off the hook they continue with crap service.
TBH I think it is both the C/C company and Nokia. How can Nokia cancel an order in good faith just becuase payment has been declined?
The order should still be open and they should ask how I am going to pay for it. It is a form of contract that has been entered into.
I agree it's unsporting of Nokia not to allow you to continue with the order but if they have an indication back from the CC company that it is fraud they aren't likely to be overly helpful.
Regarding contract, technically the contract is that you will pay for something and they will supply. If payment is refused then the contract is broken. Not exactly fair but understandable.
I would suggest asking to talk to a supervisor rather than the first person that answers the call. Explain calmly why you feel you are caught in the middle through no fault of your own. If there is a way to do it most people are reasonable when presented with a rationale arguement.
Last edited by Fargus; 2009-11-24 at 09:58. Reason: Addition
Last edited by chrisp7; 2009-11-24 at 09:41.