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2010-01-13
, 00:57
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Guest |
Posts: n/a |
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Joined on
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#42
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Has anybody else confirmed or denied this? In the case of other companies, if you flash with non-official software, that will revoke your warranty options.
But not something that's a mechanism of how you get updates from the manufacturer. Just sounds too strange to fully believe despite it might being true.
But not something that's a mechanism of how you get updates from the manufacturer. Just sounds too strange to fully believe despite it might being true.
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2010-01-13
, 01:12
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Posts: 66 |
Thanked: 44 times |
Joined on Nov 2009
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#43
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Nokia USA just gave me a replacement under warranty and I had flashed the phone right before sending it back to them. So regardless of official policy, for Nokia USA at least they don't appear to be checking.
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2010-01-13
, 01:28
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Posts: 323 |
Thanked: 76 times |
Joined on Jan 2010
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#44
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I don't think they realli care about it ... unless you show sign taht you kick the phone or throw it at your wall ... other than that i dont think anyone would bother checking every single phone (especially with the n900 exchange rate w/ reboot problem) for that minor issue ... i work at retails and so take my words for it ... employees are lazy!
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2010-01-14
, 08:31
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Posts: 277 |
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Joined on Jan 2010
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#45
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There's many situations I see now where the lawyers have arguably gone overboard compared to the intent, often with clauses that in practice are never enforced. Does this make them invalid I wonder?
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2010-01-14
, 08:44
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Posts: 148 |
Thanked: 484 times |
Joined on Nov 2008
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#46
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Originally Posted by tekojo
Still all the above as a Nokia employee.
Ok, some common sense please.
The device has an intended purpose, which should be clear if you read the user manual.
Nokia can not take responsibility for 3rd party applications, that should also be pretty clear if you read the text presented to you by the application manager when installing from a non-Nokia source.
Simply put, flashing your device with Nokia tools and a Nokia provided flash image will not void warranty.
A totally different question is, what you did to end up in a situation that requires a reflash.
I have no idea what the line in the USA is, but next time ask to have the warranty void in writing. The phone is a wonderful thing, you can say pretty much anything into it and deny everything later.
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2010-02-22
, 07:53
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Posts: 2 |
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Joined on Feb 2010
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#47
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Originally Posted by gom4381
Thanks for the post! I almost just flashed my phone to fix the exchange sync problem! I will call Nokia tomorrow to verify. If this is indeed the truth, I'm returning the phone and getting a nexus 1 and will talk to the FSF about adding the n900 to their defective by design campaign list. At lest I'm sure the nexus 1 will work out of the box (unlike my n900) and therefore I wouldn't have to void my warntee just to get it to work right.
I just got off the phone with Nokia support and was told that flashing your device will void the one year warranty. You can install updates and things of that nature but no flashing the device. To do a 'clean' install you must send it in to a Nokia repair center, which are their retail centers. I just called to confirm and the one in Chicago said they are not doing hard resets for the phone. So you have to void the warranty, as confirmed by phone support and the salesman over the phone, to do a hard reset for the phone. Flashing will void the warranty, totally being redundant so you guys understand, and it is the only way to make it 'clean.'
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2010-02-22
, 08:09
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Posts: 2 |
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Joined on Feb 2010
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#48
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Just found your cross post:
http://discussions.nokiausa.com/t5/M...ght/true#M2802
http://discussions.nokiausa.com/t5/M...ght/true#M2802
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2010-02-22
, 08:11
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Posts: 1,217 |
Thanked: 446 times |
Joined on Oct 2009
@ Bedfordshire, UK
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#49
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I suspect that a lot of the issues here are going to vary from legislative area to area. Certain locations have legislation to limit the ability of manufacturer to put such a condition in place.
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2010-02-22
, 15:39
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Posts: 1,559 |
Thanked: 1,786 times |
Joined on Oct 2009
@ Boston
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#50
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Come on people, finish reading threads before resurrecting them and starting them over from the beginning!
__________________
Unofficial PR1.3/Meego 1.1 FAQ
Unofficial PR1.3/Meego 1.1 FAQ
***
Classic example of arbitrary Nokia decision making. Couldn't just fallback to the no brainer of tagging with lat/lon if network isn't accessible, could you Nokia?
| The Following 2 Users Say Thank You to Flandry For This Useful Post: | ||
So...I'm going to change the thread name to something a bit less breathy. Thanks for investigating this issue.
To summarize: Using the Nokia software to flash Nokia firmware to a phone for which the firmware is designed will not invalidate your warranty. This doesn't include any hacked or modified firmware.
Unofficial PR1.3/Meego 1.1 FAQ
Accelemymote: make your accelerometer more joy-ful