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2010-03-02
, 11:59
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Posts: 193 |
Thanked: 61 times |
Joined on Jan 2010
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#52
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*UPDATE*: A provisional win I think. I called T-Mobile CS again last night and tried to ask why is this happening to one of the overseas call centers.
They hadn't got any idea what I was talking about and did the sensible thing and passed me on to a guy in Tech Support (Mark I think his name was).
I explained this issue and told him that on Handset as Modem I had no issues but now I'm back to WnW Plus the services are blocked again and so on.
So he went away to do some digging and within 15 min called me back. He though the issue was an option called "Capped Daily Rate" which was enabled.
That has been removed and at the moment msn/facebook plugins seem to be working OK on my WnW plus plan. I haven't tested that much as I'm at home and connected via WiFi but initial tests look promising.
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2010-03-02
, 12:25
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Posts: 40 |
Thanked: 3 times |
Joined on Dec 2009
@ UK
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#53
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2010-03-05
, 20:32
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Posts: 33 |
Thanked: 5 times |
Joined on Feb 2010
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#54
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2010-03-10
, 20:44
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Posts: 4 |
Thanked: 2 times |
Joined on Oct 2009
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#55
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2010-03-10
, 20:47
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Posts: 40 |
Thanked: 3 times |
Joined on Dec 2009
@ UK
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#56
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2010-03-10
, 21:04
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Posts: 171 |
Thanked: 59 times |
Joined on Feb 2010
@ Bristol, uk
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#57
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2) The lower level monkeys at T-Mobile are either unable or not allowed to hang up on you, so just keep them on the phone until you get what you want. Bonus points if you call just as their shift is about to end and they want to go home...
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2010-03-10
, 21:27
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Posts: 478 |
Thanked: 101 times |
Joined on Feb 2010
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#58
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2010-03-10
, 21:34
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Posts: 263 |
Thanked: 231 times |
Joined on Feb 2010
@ wales
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#59
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2010-03-10
, 22:09
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Posts: 171 |
Thanked: 59 times |
Joined on Feb 2010
@ Bristol, uk
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#60
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They hadn't got any idea what I was talking about and did the sensible thing and passed me on to a guy in Tech Support (Mark I think his name was).
I explained this issue and told him that on Handset as Modem I had no issues but now I'm back to WnW Plus the services are blocked again and so on.
So he went away to do some digging and within 15 min called me back. He though the issue was an option called "Capped Daily Rate" which was enabled.
That has been removed and at the moment msn/facebook plugins seem to be working OK on my WnW plus plan. I haven't tested that much as I'm at home and connected via WiFi but initial tests look promising.