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The N900 is now 15 years old! (9)
to Nokia N900 by Arno_11 - 11 hrs, 49 mins ago -
Sailfish OS for the Motorola Moto G7 Power (XT1955-5) - (ocean) (4)
to SailfishOS by Maemish - 6 days ago - more...
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2009-12-01
, 11:13
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Posts: 376 |
Thanked: 78 times |
Joined on Sep 2009
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#622
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Between Nokia & MPD this has got to the, not only, the worst phone launch ever, but quite possibly the worst product launch (electronic) ever! As with most people, I just want the damn phone know, I'm away all next week and would love to have my new phone to play with whilst I have time to kill in the evenings.
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2009-12-01
, 11:15
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Posts: 383 |
Thanked: 209 times |
Joined on Oct 2009
@ London UK
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#623
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This is probably the last straw for me.
Im not jumping ship, I want an n900, but maybe MPD is not the best route now.
Im going to go to the NFS later today and talk to Jon and see what the best route is now and will post back...
Too hacked off to mention
Im not jumping ship, I want an n900, but maybe MPD is not the best route now.
Im going to go to the NFS later today and talk to Jon and see what the best route is now and will post back...
Too hacked off to mention
__________________
Hi! I'm Martin, a Maemo Greeter!
Useful links for newcomers: New members say hello, New users start here, Community subforum , Beginners'wiki page, Maemo5 101, Frequently Asked Questions (FAQ)
If I can help with anything else, just ask!
Hi! I'm Martin, a Maemo Greeter!
Useful links for newcomers: New members say hello, New users start here, Community subforum , Beginners'wiki page, Maemo5 101, Frequently Asked Questions (FAQ)
If I can help with anything else, just ask!
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2009-12-01
, 11:15
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Posts: 200 |
Thanked: 23 times |
Joined on Nov 2009
@ London
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#624
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That does it! If i don't get a shipping mail before Friday evening I'm canceling my order, MPD can lick my ****s.
I'll wait for CPW then, even if they're gonna get it in Jan. At least I'll be sure about quality customer service.
I'll wait for CPW then, even if they're gonna get it in Jan. At least I'll be sure about quality customer service.
| The Following User Says Thank You to SHR3WD For This Useful Post: | ||
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2009-12-01
, 11:20
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Posts: 337 |
Thanked: 54 times |
Joined on Oct 2009
@ South Yorkshire
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#625
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Originally Posted by stamenkd
Sorry- where? I can't find it on their website.
That is good news. I can see on CPW's page that they expect to have it in stock in December and they do contracts too. So I hope someone from MPD is reading this because if I don't see my device this week I'll be cancelling my order and will *gladly* wait a week or so longer if I have to and go with CPW and have the pleasure of not giving MPD my business.
The only good thing to come out of this fiasco is that people like me, new punters looking for a phone, will do a google on MPD if they haven't bought from them before and want to check out if they're reputable. Those people will find these 55 odd pages of p*ssed off customers and may decide not to go with them
(edit) ahh found it thanks to link earlier.. but notice the bit where it says:
Expected
December 2009
Expected date is subject to change without notice
LOL
__________________
Very proud owner of the superb N900 since December 09.
Very proud owner of the superb N900 since December 09.
Last edited by ninjaboxergirl; 2009-12-01 at 11:22. Reason: Edit
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2009-12-01
, 11:22
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Posts: 83 |
Thanked: 7 times |
Joined on Oct 2009
@ London
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#626
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Originally Posted by ninjaboxergirl
http://www.carphonewarehouse.com/new...oon/nokia-n900
Sorry- where? I can't find it on their website.
| The Following 2 Users Say Thank You to stamenkd For This Useful Post: | ||
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2009-12-01
, 11:24
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Posts: 26 |
Thanked: 9 times |
Joined on Nov 2009
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#627
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Email sent FAO Karl Borges/Managing Director - I won't hold my breath on a response!....
FAO Managing Director, Mobile Phones Direct Limited.
Hi,
The last (and only) email I have received from MPD regarding pre-orders of n900 handsets stated delivery this week. I understand that you are probably swamped with requests regarding delivery right now and I understand that Nokia's dispatch delays are out of your control, however the overwhelming number of support requests you are fielding is purely due to the non-communication and mis-information coming from your support department.
I would advise you to review this forum thread on the Maemo Forums, http://talk.maemo.org/showthread.php?t=34964 - MPD support staff, as well as being curt and short with customers are clearly giving out differing information (1-2 days, 1-2 weeks, "no idea"...etc). The amount of mis-information and difficulty that customers have getting through to someone for a clear answer is staggering, and is seriously harming your businesses reputation on a very public forum.
Your website still states "Delivery during late November", which is clearly not the case now, and your assurances of exclusivity have been seriously called into question over the last few days.
For everyones sake, including your own, please take a more proactive approach to keeping your customers informed - since a large number of them appear to be on the Maemo forum, I would suggest that someone who has all the facts subscribes to that thread and keeps users informed - alternatively send out *regular* email updates and ensure that your staff who answer the phones and the webchat have the correct information to hand.
This should help pacify the mass of angry consumers and ease the level of support requests that you are having to field at present and stop further damaging stories about MPD customer service.
FAO Managing Director, Mobile Phones Direct Limited.
Hi,
The last (and only) email I have received from MPD regarding pre-orders of n900 handsets stated delivery this week. I understand that you are probably swamped with requests regarding delivery right now and I understand that Nokia's dispatch delays are out of your control, however the overwhelming number of support requests you are fielding is purely due to the non-communication and mis-information coming from your support department.
I would advise you to review this forum thread on the Maemo Forums, http://talk.maemo.org/showthread.php?t=34964 - MPD support staff, as well as being curt and short with customers are clearly giving out differing information (1-2 days, 1-2 weeks, "no idea"...etc). The amount of mis-information and difficulty that customers have getting through to someone for a clear answer is staggering, and is seriously harming your businesses reputation on a very public forum.
Your website still states "Delivery during late November", which is clearly not the case now, and your assurances of exclusivity have been seriously called into question over the last few days.
For everyones sake, including your own, please take a more proactive approach to keeping your customers informed - since a large number of them appear to be on the Maemo forum, I would suggest that someone who has all the facts subscribes to that thread and keeps users informed - alternatively send out *regular* email updates and ensure that your staff who answer the phones and the webchat have the correct information to hand.
This should help pacify the mass of angry consumers and ease the level of support requests that you are having to field at present and stop further damaging stories about MPD customer service.
| The Following 5 Users Say Thank You to crayfish For This Useful Post: | ||
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2009-12-01
, 11:27
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Posts: 376 |
Thanked: 78 times |
Joined on Sep 2009
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#628
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Originally Posted by crayfish
Nice email, but if you sent that to the standard webshop email I doubt it'll ever be seen by him
Email sent FAO Karl Borges/Managing Director - I won't hold my breath on a response!....
FAO Managing Director, Mobile Phones Direct Limited.
Hi,
The last (and only) email I have received from MPD regarding pre-orders of n900 handsets stated delivery this week. I understand that you are probably swamped with requests regarding delivery right now and I understand that Nokia's dispatch delays are out of your control, however the overwhelming number of support requests you are fielding is purely due to the non-communication and mis-information coming from your support department.
I would advise you to review this forum thread on the Maemo Forums, http://talk.maemo.org/showthread.php?t=34964 - MPD support staff, as well as being curt and short with customers are clearly giving out differing information (1-2 days, 1-2 weeks, "no idea"...etc). The amount of mis-information and difficulty that customers have getting through to someone for a clear answer is staggering, and is seriously harming your businesses reputation on a very public forum.
Your website still states "Delivery during late November", which is clearly not the case now, and your assurances of exclusivity have been seriously called into question over the last few days.
For everyones sake, including your own, please take a more proactive approach to keeping your customers informed - since a large number of them appear to be on the Maemo forum, I would suggest that someone who has all the facts subscribes to that thread and keeps users informed - alternatively send out *regular* email updates and ensure that your staff who answer the phones and the webchat have the correct information to hand.
This should help pacify the mass of angry consumers and ease the level of support requests that you are having to field at present and stop further damaging stories about MPD customer service.
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2009-12-01
, 11:36
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Posts: 284 |
Thanked: 75 times |
Joined on Nov 2009
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#629
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Originally Posted by Dexter1759
Maybe send it to him on facebook instead?! Lol.
Nice email, but if you sent that to the standard webshop email I doubt it'll ever be seen by him
| The Following User Says Thank You to stayloa For This Useful Post: | ||
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2009-12-01
, 11:37
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Posts: 354 |
Thanked: 151 times |
Joined on Mar 2008
@ London (UK) / Zielona Góra (PL)
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#630
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Originally Posted by stayloa
Seriously, I'd do that.
Maybe send it to him on facebook instead?! Lol.
__________________
Dawid 'evad' Lorenz * http://dawid.lorenz.co
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Dawid 'evad' Lorenz * http://dawid.lorenz.co
_______________________________________________
Expected
December 2009
Expected date is subject to change without notice
That's all I can find, doesn't sound like cast iron guarantee either.