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gabby131 |
2010-02-19
, 15:06
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Posts: 1,729 |
Thanked: 388 times |
Joined on Jan 2010
@ Canada
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#631
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Originally Posted by HumanPenguin
well at least they are now recognizing the problem.....but still, i cant seem to see the very limited part, besides, many already complained before they announced that this issue comes with the warranty
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2010-02-19
, 15:10
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Posts: 2,121 |
Thanked: 1,540 times |
Joined on Mar 2008
@ Oxford, UK
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#632
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Maybe Nokia know that most of their manufactured devices have a properly mounted USB port, although that may just be wishful thinking on my part.
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2010-02-19
, 15:21
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Posts: 154 |
Thanked: 33 times |
Joined on Oct 2009
@ Lima-Perú
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#633
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OMG! what the heck!
that message suppose to be already spread on this days.
So, there is no good communications inside that company or what is going on Nokia!!!!
My n900 is on the way to NokiaUSA care, I sent it thru my local dealer the last week, and if they refuse to fix it and return it back here to Perú (Latam)...... WTH should I do Again? Try sent it back to nokia care again to see if they finally get the message and if they willing to fix their fault (design flaw!) !!
OMG this is turning into a nightmare!
that message suppose to be already spread on this days.
So, there is no good communications inside that company or what is going on Nokia!!!!
My n900 is on the way to NokiaUSA care, I sent it thru my local dealer the last week, and if they refuse to fix it and return it back here to Perú (Latam)...... WTH should I do Again? Try sent it back to nokia care again to see if they finally get the message and if they willing to fix their fault (design flaw!) !!
OMG this is turning into a nightmare!
__________________
Sent from my Nokia1112
Follow me @ Twitter Arrancamos
Testing Qt, Qt Mobility, Maemo SDK
Sent from my Nokia1112
Follow me @ Twitter Arrancamos
Testing Qt, Qt Mobility, Maemo SDK
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2010-02-19
, 15:21
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Posts: 270 |
Thanked: 170 times |
Joined on Jul 2007
@ Atlanta, GA + Oxford UK
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#634
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Originally Posted by gabby131
No Nokia is not recognising the problem. The repair stores are independent entities that have to follow Nokias guidlines.
well at least they are now recognizing the problem.....but still, i cant seem to see the very limited part, besides, many already complained before they announced that this issue comes with the warranty
Nokia (as far as I can tell) is still sticking to the Pads gone your fault argument.
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2010-02-19
, 15:47
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Posts: 1,729 |
Thanked: 388 times |
Joined on Jan 2010
@ Canada
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#635
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Originally Posted by HumanPenguin
so when an n900 is returned for repair of the microUSB port, and if the problem is the removal of "pads" they will point that out as "poor device handling" and repair it out of warranty?
No Nokia is not recognising the problem. The repair stores are independent entities that have to follow Nokias guidlines.
Nokia (as far as I can tell) is still sticking to the Pads gone your fault argument.
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2010-02-19
, 15:51
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Posts: 2,121 |
Thanked: 1,540 times |
Joined on Mar 2008
@ Oxford, UK
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#636
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Originally Posted by gabby131
I don't think the situation on this is clear, yet.
so when an n900 is returned for repair of the microUSB port, and if the problem is the removal of "pads" they will point that out as "poor device handling" and repair it out of warranty?
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2010-02-19
, 15:57
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Posts: 11,700 |
Thanked: 10,045 times |
Joined on Jun 2006
@ North Texas, USA
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#637
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Originally Posted by HumanPenguin
No, they're not. The most recent communication clearly shows they have changed their stance on this to the customer's favor. But the ripple won't be immediate.
No Nokia is not recognising the problem. The repair stores are independent entities that have to follow Nokias guidlines.
Nokia (as far as I can tell) is still sticking to the Pads gone your fault argument.
__________________
Nokia Developer Champion
Different <> Wrong | Listen - Judgment = Progress | People + Trust = Success
My personal site: http://texrat.net
Nokia Developer Champion
Different <> Wrong | Listen - Judgment = Progress | People + Trust = Success
My personal site: http://texrat.net
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2010-02-19
, 16:13
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Posts: 14 |
Thanked: 1 time |
Joined on Nov 2009
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#638
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Mine did this crap just yesterday.
I pulled the usb charger out of the phone and woop, it came off.
This issue better be in the warrenty, especially when you think about how you have to freaking re-charge the phone just about everyday ( which imo is actualy really annoying)
So i'm heading over to the store i bought it from to send it to get it repaird.
I was told if they cant repair it, or if it keeps happening, i'd get my money back.
I pulled the usb charger out of the phone and woop, it came off.
This issue better be in the warrenty, especially when you think about how you have to freaking re-charge the phone just about everyday ( which imo is actualy really annoying)
So i'm heading over to the store i bought it from to send it to get it repaird.
I was told if they cant repair it, or if it keeps happening, i'd get my money back.
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2010-02-19
, 16:39
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Posts: 270 |
Thanked: 170 times |
Joined on Jul 2007
@ Atlanta, GA + Oxford UK
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#639
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Originally Posted by Texrat
Where is this quote. As I was on the phone to Nokia Cares head office this morning and they were not willing to state they would repair with pad damage.
No, they're not. The most recent communication clearly shows they have changed their stance on this to the customer's favor. But the ripple won't be immediate.
The last quote I saw did not really state this.
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2010-02-19
, 16:46
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Posts: 11,700 |
Thanked: 10,045 times |
Joined on Jun 2006
@ North Texas, USA
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#640
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Originally Posted by HumanPenguin
It's a few pages back in the threads.
Where is this quote. As I was on the phone to Nokia Cares head office this morning and they were not willing to state they would repair with pad damage.
The last quote I saw did not really state this.
Maybe it's a difference in personal interpretation, but I see it as I said.
And please don't equate a repair center rep's stubbornness or ignorance with official policy. Again: the ripple effect can take a while.
__________________
Nokia Developer Champion
Different <> Wrong | Listen - Judgment = Progress | People + Trust = Success
My personal site: http://texrat.net
Nokia Developer Champion
Different <> Wrong | Listen - Judgment = Progress | People + Trust = Success
My personal site: http://texrat.net
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| Tags |
| bad design, broken, charging, failure, hardware, loose, microusb, microusb port, n900, nokia, part, port, repair, return, surface mount, usb, usb port, warranty |
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