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The N900 is now 15 years old! (8)
to Nokia N900 by whayong - 14 hrs, 11 mins ago -
Sailfish OS for the Motorola Moto G7 Power (XT1955-5) - (ocean) (4)
to SailfishOS by Maemish - 5 days, 10 hrs ago - more...
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2009-11-24
, 10:39
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Posts: 1,217 |
Thanked: 446 times |
Joined on Oct 2009
@ Bedfordshire, UK
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#62
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Originally Posted by ewan
This depends on the reason that the CC company has given for declining. If they indicate a fraud rather than an onhold authorisation it is purely the good will of the vendor to allow you to continue.
The declining the transaction isn't really the problem, and not what I was referring to as 'incompetence'; it's something that happens pretty routinely for online orders for expensive electronics. The problem is that Nokia know that, and should behave as other retailers do and simply hold the order pending authorisation, which usually only takes a few minutes to sort out. What they did was to completely lose the plot and cancel the order outright. That's what I'm calling incompetent, and it is.
An Aside...
From what I hear via more direct routes, there is a problem coping with the sheer volume of processing. Not something that should be used as an excuse by maybe remember that when on the phone?
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2009-11-24
, 10:42
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Posts: 18 |
Thanked: 3 times |
Joined on Nov 2009
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#63
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Originally Posted by mardibloke
Watchdog form takes 5 mins to complete. Could even be a TV star from it
mardibloke quidco
cgarvie 3 codes
jimus no discounts
ewan 1 code
zaheerm
jimcon 3 codes
daver53 3 codes
jjx 2 codes
Caprio
open-collar 1 code
custard 3 codes
pancro
shaksta 3 codes
hass 2 codes
netweaver 2 codes
derrickj 1 code
+16
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2009-11-24
, 10:45
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Posts: 891 |
Thanked: 499 times |
Joined on Nov 2009
@ UK
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#64
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Has anyone managed to get the supervisor's name who said they'll reapply the discount?
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2009-11-24
, 10:46
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Posts: 445 |
Thanked: 572 times |
Joined on Oct 2009
@ Oxford
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#65
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Originally Posted by Venomrush
I had just the one discount code (and no cashback arrangements) and I had that email. It's not true.
It is true.
Everyone I know whom have been asked to call back all used 2 codes or more.
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2009-11-24
, 10:49
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Posts: 13 |
Thanked: 6 times |
Joined on Feb 2008
@ UK
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#66
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mardibloke quidco
cgarvie 3 codes
jimus no discounts
ewan 1 code
zaheerm
jimcon 3 codes
daver53 3 codes
jjx 2 codes
Caprio
open-collar 1 code
custard 3 codes
pancro
shaksta 3 codes
hass 2 codes
netweaver 2 codes
derrickj 1 code
charlie 1 code
+17
Same story for me as everyone else:
When calling Nokia UK, has anybody spoken to anyone other than Chris? Surely he can't be the only person answering the calls!
cgarvie 3 codes
jimus no discounts
ewan 1 code
zaheerm
jimcon 3 codes
daver53 3 codes
jjx 2 codes
Caprio
open-collar 1 code
custard 3 codes
pancro
shaksta 3 codes
hass 2 codes
netweaver 2 codes
derrickj 1 code
charlie 1 code
+17
Same story for me as everyone else:
- Ordered early Oct
- Contacted on 28th Oct by Nokia to "authorise" order, cancelling the original one and creating a new order with a manual 15% discount applied
- Order cancelled yesterday when the CC transaction was queried
When calling Nokia UK, has anybody spoken to anyone other than Chris? Surely he can't be the only person answering the calls!
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2009-11-24
, 10:55
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Posts: 18 |
Thanked: 3 times |
Joined on Nov 2009
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#67
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Originally Posted by charlie
I talked to the supervisor David - no discounts available
mardibloke quidco
cgarvie 3 codes
jimus no discounts
ewan 1 code
zaheerm
jimcon 3 codes
daver53 3 codes
jjx 2 codes
Caprio
open-collar 1 code
custard 3 codes
pancro
shaksta 3 codes
hass 2 codes
netweaver 2 codes
derrickj 1 code
charlie 1 code
+17
Same story for me as everyone else:
- Ordered early Oct
- Contacted on 28th Oct by Nokia to "authorise" order, cancelling the original one and creating a new order with a manual 15% discount applied
- Order cancelled yesterday when the CC transaction was queried
When calling Nokia UK, has anybody spoken to anyone other than Chris? Surely he can't be the only person answering the calls!
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2009-11-24
, 10:59
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Posts: 14 |
Thanked: 2 times |
Joined on Nov 2009
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#69
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Originally Posted by custard
Yeh I spoke to David last night too...got told that no discount codes were available to apply onto the new order. But he said he would take it further and call me back today. He told me that others who had called with the same scenario had been told the same thing. But he said he would call me if things change, which I very much doubt.
I talked to the supervisor David - no discounts available
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2009-11-24
, 11:00
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Posts: 14 |
Thanked: 2 times |
Joined on Nov 2009
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#70
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Originally Posted by ewan
HOW? Please give more details.
I've just re-ordered with the discount.
Ask for their supervisor
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