I am in the process of writing a very intricate blog entry explaining our ordeal. In order for this story to reach as many people as possible, I am going to need everyone's help. We need to act in unison, as a team. For example, we need to have one person submit the story to each of the large Social News sites. But, before doing so, that person should give us about a 15 minute heads-up so that we can all be ready to push the story up.

For those not familiar with these type of sites, this is the way these type of sites work. These sites allow all their users to submit stories. There is an area where newly submitted stories can be seen and reviewed by everyone. Readers are also able to vote a story up or down depending on what they thought of it. Stories that get a lot of votes, especially if those votes happen at a fast rate!, are pushed into the front page of the site, where thousands of eyes await. So, if we all know when a story is going to be submitted and we all go to vote the story up, there is a greater chance that the story will reach the front page.

This is how sites like SlashDot, Reddit, Digg, stumbleupon, etc., work. I have accounts on all of those. What other sites do you know about and recommend? Everyone interested in helping spread the word, go out and get yourselves an account, now!

rm42,

This is not really 'news'.. most online shoppers who will read those blogs already know that dell has terrible customer service. People still shop their because they generally have the lowest prices.

If I was an outsider, I couldn't care less that Dell screwed over 30 or so people by allowing others to jump ahead. Now if Dell 'stole' money then it would make a great front page story.

bugelrex, Dell didn't do anything to me in this episode but I still care as a buyer of goods in general. We should all be concerned about crappy business practices... sooner or later we do get affected.

I agree, but Dell's reputation is well known. I knew it before I placed the n900 order. 90% of the time I order from Dell, the item is delayed... but I eventually get it and the price very low.

Just search on slickdeals.net about Dell, the same stories but different product.

Maybe it is not well known enough! I wasn't aware of this potential problems with Dell. And if I didn't know, there must be thousands more that don't know. So, I don't thing publishing something like this is a negative thing. At best, it may make Dell rethink how they honor pre-orders in the future. At worst, it will be mostly ignored, but at lest we will have gotten it out of our chest!

I am definitely not the greatest graphics artist in the world. I am trying to come up with an image to use on my story. Here is what I came up with so far.



What do you think? If someone can come up with something better let me know (soon).

There's certainly been a lot of discussion here and there about Dell's declining service, and I've certainly been a victim of it in the past-- but if pressure isn't maintained they'll have no incentive to look at their practices and processes.

Of course, this applies to many other companies...

alright, i'm in

OK, here it is. Read it and weep.

http://www.themaemo.com/dell-pre-order-nightmare/

you should make the D a H so it says Hell, and put horns on that guy