Hello from Amazon.com.

We issued this refund because the price of "Nokia N900 Unlocked Cell Phone" decreased just after your order entered the shipping process.

Whenever you pre-order a book, CD, video, DVD, software, or video game sold by Amazon.com, the price we charge when we ship it to you will be the lowest price offered by Amazon.com between the time you placed your order and the release date.

However, if your order enters the shipping process before the release date and the price is lowered before release date, we will automatically refund the difference between the price you were charged and the lowest price between shipment and release date.

I have verified your order and see that you have placed an order on  Oct 17, 2009 1:15 PM.
The $50 rebate is valid only for the orders that are place between  Nov 16, 2009 - Dec 31, 2009.

However I made an exception and requested a refund for your order(#002-12345).

Price refund           = $53.00
rebate exception   = $50.00
                               -----------
total                       =$103.00


I've requested a refund of $103.00 to your credit card. You'll see the refund in the next 2-3 business days.


---- Original message: ----
12/02/09 19:26:03
Your Name:
Order Id: 
ITEMS:
Nokia N900 Unlocked Cell Phone/Mobile Computer with 3.5-Inch Touch Screen, QWERTY, 5 MP Camera, Maemo Browser, 32 GB--U.S. Version with Full Warranty
Comments:Hello, I have two concerns:

1) I contacted Amazon on 11/19/09 because the price was listed as $529.99 and I was told that I would only be charged that amount.  However it appears that I was charged $586.98.  Please refund the difference.

2) The $50 rebate for this device says it must be purchased between 11/16/09 and 12/31/09.  My receipt says that the order date is 10/17/09.  I called Nokia and asked and they said that since it says 10/17/09 I will not be eligible for the rebate through them.  I feel this was misleading because the item was shipped during the required period and wasn't even available before then.  Can you please process the rebate for me on your end?

Thanks for your help on both matters!