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HumanPenguin's Avatar
Posts: 270 | Thanked: 170 times | Joined on Jul 2007 @ Atlanta, GA + Oxford UK
#71
Originally Posted by z2n View Post
Hmmm...you got 6....hmmmm....interested in selling a few? I've already lost my "spare" N810 stylus, but I really don't need to buy 6 replacements myself.
They sell them in packs of 3 $15 plus shipping.

I got 6 becasue I am very bad a losing stuff. This way Ill prolly be ok until about December time ;O)
 
HumanPenguin's Avatar
Posts: 270 | Thanked: 170 times | Joined on Jul 2007 @ Atlanta, GA + Oxford UK
#72
Originally Posted by crabolsky View Post
Hey, this is great news. I wonder if they supply other parts like battery cover?
I had a similar experience with Nokia.
http://www.internettablettalk.com/fo...ad.php?t=21528
Try phoning them. But I think the odds are a very likly yes. From what I can tell that is the sort of business they run. May have to order from Nokia and then ship to you though.

Give them a try and let us know how it goes. They seemed very helpful over the phone.
 
Posts: 34 | Thanked: 9 times | Joined on Dec 2007 @ Rochester NY
#73
I'm very happy that I was able to find a store in the US that could order parts from Nokia. I cannot adequately express my disappointment w/Nokia customer service. I went round a round w/them about trying to buy a replacement stylus, and in the end they told me they don't sell parts. In fact they could neither confirm or deny that that they even sold parts to anyone, including resellers. Nokia really does need to wake up and recognize that their customer service leaves much to be desired.
 
HumanPenguin's Avatar
Posts: 270 | Thanked: 170 times | Joined on Jul 2007 @ Atlanta, GA + Oxford UK
#74
Originally Posted by gary201 View Post
I'm very happy that I was able to find a store in the US that could order parts from Nokia. I cannot adequately express my disappointment w/Nokia customer service. I went round a round w/them about trying to buy a replacement stylus, and in the end they told me they don't sell parts. In fact they could neither confirm or deny that that they even sold parts to anyone, including resellers. Nokia really does need to wake up and recognize that their customer service leaves much to be desired.
Agreed.

I had to send my N95 in for a very minor repair the other week.

While I have no complaints about the repair process itself.

The whole process of contacting nokia finding out what needed to happen seems so unfocused on the customer.

The fault was minor the volume control on the side would only go up. Micro switch was broken.

First time I tried I was calling on the cell phone. As I have no land lines. They told me they could not even give me details of returning the phone until I gave them the serial number. They needed to prove it was a US unit and covered by NokiaUSA. And I would have to turn the phone off and open the battery compartment to read that.

Ok that was a pain. Having waited on hold for about 10mins on a cell phone (i don't use it as a phone much so only have a 300 min plan unlimited data). but not unreasonable.

So I end the call open the phone the text is just to small for my eyes so spend a few days thinking I need to get a magnifieing glass or something. No hurry.

I then think. There must be a way of getting the phone to tell me. So search online.

Yep very easy just dial *#06# and the number pops up.

OK so why did there customer service not tell me. This is a symbian thing not N95 specific every one who calls with phone issues would be helped by that little bit of info.

Never mind though so I call in again. armed with the details. They take all the details down. then tell me an email will arrive giving me instructions on how to send the phone in.

Cool I think so wait for an email with my RMA number etc.

It takes a few hours to arrive. That surprised me I assumed it would be almost instant but no worries.

The email arrives with very few details just a web address. No RMA number nothing.

The web site is basically asking for all the stuff I had to give the CSR on the phone. OK so what was the point of the darn phone call. Why did you have to confirm it was a US unit to just send me to a web site that asks me to enter the serial number and do it all a freaking gain. You could have just given me that in the first place over the darn phone.

So I had to go through the whole process on the site having wasted 2+ days messing with usless phone calls.

This just points to the whole fact that NokiaUSA at least has no concept on how to help customers. They waste there money and time and worse my time on stupid procedure that helps no one.

But lets be honest as a company. Nokia dose not sell many unlocked phones in the US. As such there customers are not you and me but AT&T + T-Mobile. Both these companies normally take over on the customer management side of warranted repair.

And it shows that Nokia just has no idea how to work with customers. At least in the US.

Last edited by HumanPenguin; 2008-07-21 at 13:45.
 
Posts: 12 | Thanked: 1 time | Joined on Dec 2007
#75
Would anyone be willing to order 3 packs for me (9 of the damn little things) I can pay via paypal. I am in Australia and I am having no luck finding spare styli. I have this nasty habit of chewing on my stylus right now my 810 stylus is stuck half in the device i have managed to chew most of the end off so it doesn't hold it out of the device.

I know it comes with a spare and you don't even want to know the state of that.

If anyone has come across a place to get replacements in Australia let me know as Nokia doesn't have a clue.
 
Posts: 89 | Thanked: 6 times | Joined on Jan 2008
#76
I lost it, by accident and I am very sad.

I need to buy one stylus which fits perfectly in the N810.
 
Posts: 97 | Thanked: 8 times | Joined on Aug 2008
#77
I went and filed a BBB complaint against Nokia US in FLA. It is ABSOLUTELY ridiculous and inexcusable that you can't get a replacement for a stylus for this. I think even some states may have laws that a manufacturer needs to provide replacement parts for a certain number of years for products. Anyway, they agreed to send me a replacement as a "one time courtesy" I told them they need to kick it upstairs that the company should sell them, period, to customers. Well, it arrived yesterday and THEY SENT ME THE WRONG ONE! The one they sent is too wide. So I called ECR and notified the BBB again, we'll see what happens. I think people have to make a HUGE stink about this to get the clowns to comply with their customers. They have few of them as it is on this product, so they should make them happy
 
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Posts: 1,656 | Thanked: 1,196 times | Joined on Apr 2008 @ Alabama, USA
#78
Replacement parts yes so if your Nokia broke you could get a part for it but a Stylus is consider an accessory so there is nothing legally you can do. The BBB for the most part is a joke, Nokia will send you a one time replacement but that’s about it.

I have considered starting to make some replacements I have made similar things out of silicone molds and plastic before. They would be the same just without the Nokia indent on them. Plus they will not have the texture they have now they would be smoother like a DS stylus but they would be the same shape and fit the Tablet. I could make them in just about any color also. I still have both of my styluses for my N810 but I am going to order the silicon for the molds next Thursday when I get paid again. I’ll make some prototypes and post some photos when I got them done. If it goes well and people want some for N800 I will need to get a stylus from one of those to make a mold since I hear they are a little different.
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Posts: 97 | Thanked: 8 times | Joined on Aug 2008
#79
I consider this a part, not an accessory. It comes with it, it's virtually essential to it's use. An accessory would be something not necessary that you buy afterwards. I agree, for the most part, with your assessment of the BBB, however, they are helping here, and it pays to make the most stink on this as possible. I can tell you from YEARS of experience, the squeaky wheel gets the grease, and the louder the squeak, the more it's heard. Good looking out on your plan to make molds. If they work out, let us know.
 
Posts: 34 | Thanked: 9 times | Joined on Dec 2007 @ Rochester NY
#80
You actually can buy a replacement stylus for your Nokia N810. I bought a pack of 3 of them from a business called "Jacks Place" in NYC. Google for the place, or search the forums here where this was solved a couple months ago.
 
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