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range is offline range
2009-10-28 , 12:50
Posts: 337 | Thanked: 160 times | Joined on Aug 2009 @ München, DE
#71
Originally Posted by qgil View Post
About the comments on whether Nokia cares about customers or not... The one and only reason of postponing the release date is software quality at sales start.
There, now you did it.

In your opinion, what would have shown more appreciation to our customers?
Stating exactly what you said above. "We don't have the SW quality we want to have when starting to ship, so we are delaying". I think a statement like this (no, Peter@Maemo's post was more vague than what you said) probably would have killed 60% of the posts on talk.mameo.org over the last two or so weeks.

And I mean that: People do understand *when* you give them reasons why you do things the way you do.

Maemo is supposed to be an open platform - and for open platforms open communication is a need. You're doing a very good job about that, maybe "the rest of Nokia" have to understand that this is needed from other parts within the company, too.
 

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range is offline range
2009-10-28 , 12:52
Posts: 337 | Thanked: 160 times | Joined on Aug 2009 @ München, DE
#72
Originally Posted by Rushmore View Post
Seems the main issue was the memory correction. This takes time to roll out to hundreds of thousands of phones, or in the case of a first batch, thousands.
Which memory correction? Optifying happens completely on the builders, as the *packages* need to be changed.
 
archanfel is offline archanfel
2009-10-28 , 12:58
Posts: 11 | Thanked: 3 times | Joined on Oct 2009
#73
To be honest, I can never understand why people pre-order any electronic products (wii probably being the only exception). I mean it's not like it's a limited edition collectibles or something. No matter how advanced the N900 is (which it is not), it's going to be obsolete soon. What's the point of pre-ordering and then getting all upset about the delays? I will wait till it gets to a store, handle it a bit to see whether I like it or not, read some real reviews (not just from excited fanboys who hasn't used it in a real world situation) and then maybe, just maybe, I will buy it on sale.
 

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sharper is offline sharper
2009-10-28 , 13:01
Posts: 189 | Thanked: 121 times | Joined on Oct 2009
#74
Originally Posted by range View Post
Maemo is supposed to be an open platform - and for open platforms open communication is a need. You're doing a very good job about that, maybe "the rest of Nokia" have to understand that this is needed from other parts within the company, too.
And of course the more secretive they are about the release date the less tolerant people will be i.e. if Nokia finds a critical bug this week that delays the N900 into 2010 then people will think they knew all along it would be delayed until then and they were just stringing them along.

A lack of openness destroys trust and undermines confidence. It's all very well to say the "normal" user won't be affected by this but without techies and early adopters there will be no "normal" users.

If Nokia wants people to pay cash for a platform we know is far from final (i.e. Maemo 6 and the device that goes with it is closer to where Nokia wants to be) then they need to court those users. Inviting bloggers etc to events and giving them free devices is one thing but you need unassociated people to buy the device and spread the word about it.
 

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Rushmore is offline Rushmore
2009-10-28 , 13:41
Posts: 1,255 | Thanked: 393 times | Joined on Oct 2009 @ US
#75
Originally Posted by draco.bdn View Post
T-Mobile Germany offers the Nokia N900 if you ask for it.

Otherwise doesn't sounds soo good. But read for yourselfs

Telefon-Treff.de - T-Mobile offers N900
Sorry, I was referring to the more constrained carriers- the US.

Tmo US as far as phone selection and marketing seems to suck compared to Europe (IMHO).
 
draco.bdn is offline draco.bdn
2009-10-28 , 14:11
Posts: 171 | Thanked: 35 times | Joined on Oct 2009
#76
Originally Posted by Rushmore View Post
Sorry, I was referring to the more constrained carriers- the US.

Tmo US as far as phone selection and marketing seems to suck compared to Europe (IMHO).
That's maybe based on the fact, that Germany is a much smaller country than US and TMO needs to be the market-leader although the only carrier with inovations is O2.

The other ones just beating out crapped mobiles with brandings and contracts only cheap if all your friends using the same carrier.
Otherwise you pay the crap out of your bank account.

Wish they just copy the Austria market (it's totaly cheap)


I'm not sure if the US carriers will use the N900. It has built-in Skype and doesn't look like it will be branded.
Maybe a mangenta colored Maemo UI would be soooo nice
 
Nexus7 is offline Nexus7
2009-10-28 , 14:22
Posts: 147 | Thanked: 42 times | Joined on Sep 2009
#77
Originally Posted by bret hart View Post
If you didnt want to wait, then you shouldnt have ordered an unreleased phone. Please dont come on an enthusiast website with your profanity because it serves absolutely no purpose. Nokia isnt a person who will start start feeling guilty about making you wait too long, they are a company and when they are ready they will launch.
I really am sick of people on this site complaining like children because they havnt got their toy. I think the time has come for moderators to step in this forum and delete these threads.
There wasn't any profanity in the OP, he/she simply used asterisks (*).

The posting wasn't about making Nokia feel guilty, it was about lack of information. I'd have mentioned the faux pas about the N900 being "step 4 of 5" too.

And sure, a company can release whenever it wants. Unless of course, it realizes it plays in a marketplace where people have choices, and other companies seems to meet expectations quite well in terms of availability.
 

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bugelrex is offline bugelrex
2009-10-28 , 19:05
Posts: 521 | Thanked: 296 times | Joined on Sep 2009
#78
This is the best article I've read which might explain the delay and slience from Nokia:

Which could be summarized as "Nokia knows that Symbian cannot cut it anymore given the competition and they know they only have one last shot given the n97 mess. So they are trying to reduce any negatives at launch"

http://www.businessweek.com/globalbi...n900_dela.html


"....but Nokia’s willingness to risk bad press and annoy customers underscores how crucial this product is to the company, which has been struggling to recapture momentum in smartphones lost to the likes of Apple (AAPL) and BlackBerry-maker Research In Motion (RIMM). The company blamed a shortfall in smartphone sales in part for its disappointing third quarter results announced Oct. 15."
 

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vvaz is offline vvaz
2009-10-28 , 20:09
Posts: 356 | Thanked: 231 times | Joined on Oct 2007
#79
Originally Posted by qgil View Post
The one and only reason of postponing the release date is software quality at sales start.
As Peter@Maemo wrote this is "software improvement" delay due to release of 300 units to the wild.

This is official Nokia position and I hope they will see it as *beneficial* for platform and with next model such test release will be earlier so we can avoid similar problems in 2010.

Note that issue of involving broader audience of developers and active users was raised on this forum several times in the past. I don't know if "300" was result of
similar discussions in Nokia but if I am right next iteration should be more formalized and will be taken into account when planning release dates.

I know Nokia's openness with N900 development was without precedence in history but I (again) hope that recent events will reinforce that trend.
 

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Texrat is offline Texrat
2009-10-28 , 20:39
Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#80
Originally Posted by vvaz View Post
This is official Nokia position and I hope they will see it as *beneficial* for platform and with next model such test release will be earlier so we can avoid similar problems in 2010
yes! Yes!! YES!!!
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