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2010-03-25
, 21:19
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Posts: 33 |
Thanked: 5 times |
Joined on Feb 2010
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#72
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Originally Posted by Wichall
Some complementary information to hopefully help you with t-mobile customer service.
@Spotfist
That is the problem we all had, you don't get any error message.
Ring T-Mobile, ask to speak to a supervisor, explain to them that msn gets blocked unless you upgrade to web n walk plus (mobile broadband plus), and that it SHOULD NOT do, there is nothing in their policy that states msn is blocked unless you upgrade, then you'll get web n walk plus for free and you'll be fine. Make it clear many other users have this problem, if you still don't get the point across, ask to speak to a team leader called Richard, he knows about the problem.
Now t-mobile do not supply the n900 (check their website) and so do not have any information on settings to help resolve the msn problem. I have checked on their website and all the smartphones they offer come with the unlimited internet booster (same as web n walk plus I think). Because the n900 has been obtained with a third party, you will only have the free flexible internet booster. But of course the n900 is a smartphone. Mentioned that n900 is using new linux software so no official clients, only opensource. As a compromise, they will hopefully upgrade you to web n walk plus for free as they can't help you with settings and it's a smartphone. Mention that you have searched various forums and this seems to solve the problem.
I did not need to speak to a teamleader but you may need to.
Last edited by lasman; 2010-03-25 at 21:39.
Well I phoned em and they basically gave me a load of tosh about how it was the phone blah, blah, blah finally spoke to someone who knew wat the problem was, as stated on this thread I conplained and asked to be swapped to webnwalk plus but it doesn't show on my online account but msn is now unblocked... should it be showing on my online account?
Last edited by Spotfist; 2010-03-17 at 20:29.