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Poll: Have you had charging or USB problems with your N900
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Have you had charging or USB problems with your N900

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bfritsch is offline bfritsch
2010-02-26 , 15:59
Posts: 72 | Thanked: 22 times | Joined on Nov 2009
#841
i'm pretty sure a us class action law firm would be happy to take this up. they would handle all the engineering and bill nokia for it as part of a settlement.

sounds to me like a pretty easy case for the pros.
 

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cr0c0 is offline cr0c0
2010-02-26 , 16:07
Posts: 147 | Thanked: 228 times | Joined on Feb 2010 @ Toronto, Canada
#842
Originally Posted by bfritsch View Post
i'm pretty sure a us class action law firm would be happy to take this up. they would handle all the engineering and bill nokia for it as part of a settlement.

sounds to me like a pretty easy case for the pros.
Class actions make lawyers rich, they rarely help the consumers.
 

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Texrat is offline Texrat
2010-02-26 , 16:13
Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#843
Originally Posted by cr0c0 View Post
Class actions make lawyers rich, they rarely help the consumers.
I've found that most Americans don't realize that the majority of giant settlements are overturned or drastically whittled down during appeal. But THAT doesn't make the headlines the way millions of dollars for spilled hot coffee does (which was pared down to nearly nothing in the end BTW).
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wstutt is offline wstutt
2010-02-26 , 16:38
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#844
Originally Posted by Texrat View Post
I've found that most Americans don't realize that the majority of giant settlements are overturned or drastically whittled down during appeal. But THAT doesn't make the headlines the way millions of dollars for spilled hot coffee does (which was pared down to nearly nothing in the end BTW).
And the woman who spilled coffee on her lap ended up with 3rd degree burns on her genitals and had to have multiple skin grafts to repair the damage.

McDonalds doesn't need to be selling lava to its customers. And they had been previously warned by the FDA.

Back to the topic though,

The internet echo chamber seems to be very strong on this complaint, and I don't really know why. Anywhere I see talk about the N900, I see "Hold off, the USB ports are breaking!" How many people have actually broken their usb ports off?

Texrat was using a pre-production N900 and posted pictures.

64 people have voted that their port has broken as far as we know.

375 voted that theirs hasn't had a problem.

The statistics are most certainly skewed towards the damage, because happy users don't take the time to search for polls about damage.

I'd also like to know the percentage of those 64 that had theirs repaired by Nokia and those who were denied warranty.
 
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Texrat is offline Texrat
2010-02-26 , 16:49
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#845
Originally Posted by wstutt View Post
64 people have voted that their port has broken as far as we know.

375 voted that theirs hasn't had a problem.

The statistics are most certainly skewed towards the damage, because happy users don't take the time to search for polls about damage.

I'd also like to know the percentage of those 64 that had theirs repaired by Nokia and those who were denied warranty.
While you have a point, again: the significantly large number of non-problem reports, along with the fairly steady percentage of no/yes as this has grown, shows the bias is mitigated. I'm very impressed with the people taking time to report no problem-- huge help in rationalizing the result set. In addition, there are some who voted No who now wish to change to Yes (and can't), which also balances things out a bit. Overall I'm confident the percentages reflect reality, or close enough. But I would also like to see follow-up data too.
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Matan is offline Matan
2010-02-26 , 16:52
Posts: 1,224 | Thanked: 1,763 times | Joined on Jul 2007
#846
Don't forget that there is at least one who voted no problem but had the problem happen later.
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slender is offline slender
2010-02-26 , 16:53
Posts: 2,829 | Thanked: 1,459 times | Joined on Dec 2009 @ Finland
#847
wstutt,
Please read this topic!
It's not all about how many have NOW bricked their device. This is after all bad design. Look textrats blog and READ this topic. You can see that usb will not last daily usage when there is charging and data transfer. You will connect micro usb many many more times than average charging plug what cell phones used to have and those motherf where really sturdy and this should be even sturdier.
 

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cr0c0 is offline cr0c0
2010-02-26 , 17:11
Posts: 147 | Thanked: 228 times | Joined on Feb 2010 @ Toronto, Canada
#848
Originally Posted by wstutt View Post
Texrat was using a pre-production N900 and posted pictures.
And I'm using a late version, week 03/2010, took pictures and they look identical. Maybe Nokia increased the size of the pads, but I really can't see it making enough of a difference. The way the USB port is mounted, it has absolutely no support except from the bottom. Otherwise it's floating around the case.
 

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www.rzr.online.fr is offline www.rzr.online.fr
2010-02-26 , 17:22
Posts: 1,348 | Thanked: 1,863 times | Joined on Jan 2009 @ fr/35/rennes
#849
Originally Posted by cr0c0 View Post
The way the USB port is mounted, it has absolutely no support except from the bottom. Otherwise it's floating around the case.
Well except if this void the warranty I would fill some glue around the socket ... but that's just an idea ... dont blindly do what i say :-)

Now are there users who have non floating usb ports ?
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Texrat is offline Texrat
2010-02-26 , 17:28
Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#850
Originally Posted by cr0c0 View Post
The way the USB port is mounted, it has absolutely no support except from the bottom. Otherwise it's floating around the case.
I have to wonder about that. Typically in surface mount assembly, at least a small amount of adhesive is placed under the component body to secure it prior to wave or flow soldering. Did you note this to not be the case here?
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bad design, broken, charging, failure, hardware, loose, microusb, microusb port, n900, nokia, part, port, repair, return, surface mount, usb, usb port, warranty

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