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Feathers McGraw is offline Feathers McGraw
2015-12-30 , 20:42
Posts: 654 | Thanked: 2,368 times | Joined on Jul 2014 @ UK
#1
Hi guys,

I also posted this on TJC, please forgive me if you use both sites. I have a feeling I'm more likely to get a technical answer over here.

Anyway, my Jolla phone has suddenly stopped connecting to the mobile network (no 2g/3g/4g). Wifi and Bluetooth are fine.

Here's what I get from the journal:

Code:
nemo ~ $ sudo systemctl restart ofono
nemo ~ $ sudo systemctl status ofono -l
ofono.service - Telephony service
   Loaded: loaded (/lib/systemd/system/ofono.service; disabled)
   Active: active (running) since Wed 2015-12-30 20:28:31 GMT; 35s ago
 Main PID: 4594 (ofonod)
   CGroup: /system.slice/ofono.service
           └─4594 /usr/sbin/ofonod -n --nobacktrace --noplugin=he910,dun_gw_bluez5,hfp_bluez5,hfp_ag_bluez5,cdma_provision,bluez5,isimodem,n900,u8500,qmimodem,gobi,cdmamodem,isiusb,nwmodem,ztemodem,iceramodem,huaweimodem,calypsomodem,swmodem,mbmmodem,hsomodem,ifxmodem,stemodem,dunmodem,hfpmodem,speedupmodem,phonesim,telitmodem

Dec 30 20:28:32 Jolla ofonod[4594]: ril_set_online: RIL_REQUEST_RADIO_POWER 1
Dec 30 20:28:32 Jolla ofonod[4594]: data reg status probed 2
Dec 30 20:28:32 Jolla ofonod[4594]: Unable to read waiting messages numbers from SIM
Dec 30 20:28:32 Jolla ofonod[4594]: Unable to read mailbox identifies from SIM
Dec 30 20:28:34 Jolla ofonod[4594]: Requested file structure differs from SIM: 6fb7
Dec 30 20:28:34 Jolla ofonod[4594]: voice registration changes 3 (-1)
Dec 30 20:28:34 Jolla ofonod[4594]: nw select automatic
Dec 30 20:28:39 Jolla ofonod[4594]: export_entries_one_storage_cb with ME failed
Dec 30 20:28:42 Jolla ofonod[4594]: data reg changes 0 (2), attached 0
Dec 30 20:28:42 Jolla ofonod[4594]: voice registration changes 2 (3)
Has anyone seen anything like this before? Is my SIM broken, or could this be a software problem?
 

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nieldk is offline nieldk
2015-12-30 , 22:10
Posts: 1,293 | Thanked: 4,319 times | Joined on Oct 2014
#2
Originally Posted by Feathers McGraw View Post
Hi guys,

I also posted this on TJC, please forgive me if you use both sites. I have a feeling I'm more likely to get a technical answer over here.

Anyway, my Jolla phone has suddenly stopped connecting to the mobile network (no 2g/3g/4g). Wifi and Bluetooth are fine.

Here's what I get from the journal:

Code:
nemo ~ $ sudo systemctl restart ofono
nemo ~ $ sudo systemctl status ofono -l
ofono.service - Telephony service
   Loaded: loaded (/lib/systemd/system/ofono.service; disabled)
   Active: active (running) since Wed 2015-12-30 20:28:31 GMT; 35s ago
 Main PID: 4594 (ofonod)
   CGroup: /system.slice/ofono.service
           └─4594 /usr/sbin/ofonod -n --nobacktrace --noplugin=he910,dun_gw_bluez5,hfp_bluez5,hfp_ag_bluez5,cdma_provision,bluez5,isimodem,n900,u8500,qmimodem,gobi,cdmamodem,isiusb,nwmodem,ztemodem,iceramodem,huaweimodem,calypsomodem,swmodem,mbmmodem,hsomodem,ifxmodem,stemodem,dunmodem,hfpmodem,speedupmodem,phonesim,telitmodem

Dec 30 20:28:32 Jolla ofonod[4594]: ril_set_online: RIL_REQUEST_RADIO_POWER 1
Dec 30 20:28:32 Jolla ofonod[4594]: data reg status probed 2
Dec 30 20:28:32 Jolla ofonod[4594]: Unable to read waiting messages numbers from SIM
Dec 30 20:28:32 Jolla ofonod[4594]: Unable to read mailbox identifies from SIM
Dec 30 20:28:34 Jolla ofonod[4594]: Requested file structure differs from SIM: 6fb7
Dec 30 20:28:34 Jolla ofonod[4594]: voice registration changes 3 (-1)
Dec 30 20:28:34 Jolla ofonod[4594]: nw select automatic
Dec 30 20:28:39 Jolla ofonod[4594]: export_entries_one_storage_cb with ME failed
Dec 30 20:28:42 Jolla ofonod[4594]: data reg changes 0 (2), attached 0
Dec 30 20:28:42 Jolla ofonod[4594]: voice registration changes 2 (3)
Has anyone seen anything like this before? Is my SIM broken, or could this be a software problem?
Did you try another SIM card?
Seems there is a problems reading the SIM.
Obviously, could also be bad SIM contacts on device. Try cleansing them.
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Feathers McGraw's Avatar
Feathers McGraw is offline Feathers McGraw
2015-12-30 , 22:24
Posts: 654 | Thanked: 2,368 times | Joined on Jul 2014 @ UK
#3
Originally Posted by nieldk View Post
Did you try another SIM card?
Seems there is a problems reading the SIM.
Obviously, could also be bad SIM contacts on device. Try cleansing them.
Thanks, I don't have another SIM to test with but I can probably get one. I'll have a play and see what happens.
 

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pichlo's Avatar
pichlo is offline pichlo
2015-12-30 , 22:58
Posts: 6,447 | Thanked: 20,981 times | Joined on Sep 2012 @ UK
#4
Originally Posted by nieldk View Post
Obviously, could also be bad SIM contacts on device.
That would have been my first guess. Reports of bad SIM contacts started flooding the forums while the first Jolla phones were still wet from the factory.
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Dave999's Avatar
Dave999 is offline Dave999
2015-12-30 , 23:02
Posts: 7,074 | Thanked: 9,069 times | Joined on Oct 2009 @ Moon! It's not the East or the West side... it's the Dark Side
#5
Originally Posted by Feathers McGraw View Post
Thanks, I don't have another SIM to test with but I can probably get one. I'll have a play and see what happens.
You have another phone? I doubt it's the simcard.

Just put some paper ontop for more force and you are good to go
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Feathers McGraw's Avatar
Feathers McGraw is offline Feathers McGraw
2015-12-31 , 00:12
Posts: 654 | Thanked: 2,368 times | Joined on Jul 2014 @ UK
#6
Thanks guys

Originally Posted by Dave999 View Post
You have another phone? I doubt it's the simcard.
Well I have an n900, but the SIM slot is a different size and I don't think I still have the part I popped this bit out of.

Just put some paper ontop for more force and you are good to go
I just tried that, unfortunately it didn't work for me
 

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Stskeeps's Avatar
Stskeeps is offline Stskeeps
2015-12-31 , 07:56
Posts: 1,671 | Thanked: 11,478 times | Joined on Jun 2008 @ Warsaw, Poland
#7
Originally Posted by Feathers McGraw View Post
Hi guys,

I also posted this on TJC, please forgive me if you use both sites. I have a feeling I'm more likely to get a technical answer over here.

Anyway, my Jolla phone has suddenly stopped connecting to the mobile network (no 2g/3g/4g). Wifi and Bluetooth are fine.

Here's what I get from the journal:

Code:
nemo ~ $ sudo systemctl restart ofono
nemo ~ $ sudo systemctl status ofono -l
ofono.service - Telephony service
   Loaded: loaded (/lib/systemd/system/ofono.service; disabled)
   Active: active (running) since Wed 2015-12-30 20:28:31 GMT; 35s ago
 Main PID: 4594 (ofonod)
   CGroup: /system.slice/ofono.service
           └─4594 /usr/sbin/ofonod -n --nobacktrace --noplugin=he910,dun_gw_bluez5,hfp_bluez5,hfp_ag_bluez5,cdma_provision,bluez5,isimodem,n900,u8500,qmimodem,gobi,cdmamodem,isiusb,nwmodem,ztemodem,iceramodem,huaweimodem,calypsomodem,swmodem,mbmmodem,hsomodem,ifxmodem,stemodem,dunmodem,hfpmodem,speedupmodem,phonesim,telitmodem

Dec 30 20:28:32 Jolla ofonod[4594]: ril_set_online: RIL_REQUEST_RADIO_POWER 1
Dec 30 20:28:32 Jolla ofonod[4594]: data reg status probed 2
Dec 30 20:28:32 Jolla ofonod[4594]: Unable to read waiting messages numbers from SIM
Dec 30 20:28:32 Jolla ofonod[4594]: Unable to read mailbox identifies from SIM
Dec 30 20:28:34 Jolla ofonod[4594]: Requested file structure differs from SIM: 6fb7
Dec 30 20:28:34 Jolla ofonod[4594]: voice registration changes 3 (-1)
Dec 30 20:28:34 Jolla ofonod[4594]: nw select automatic
Dec 30 20:28:39 Jolla ofonod[4594]: export_entries_one_storage_cb with ME failed
Dec 30 20:28:42 Jolla ofonod[4594]: data reg changes 0 (2), attached 0
Dec 30 20:28:42 Jolla ofonod[4594]: voice registration changes 2 (3)
Has anyone seen anything like this before? Is my SIM broken, or could this be a software problem?
Did you ever have the phone in for SIM slot repair?
 

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juiceme is offline juiceme
2015-12-31 , 12:21
Community Council | Posts: 4,920 | Thanked: 12,867 times | Joined on May 2012 @ Southerrn Finland
#8
Incidentally, just yesterday night I swapped my simcard off from my Jolla to my Nexus5, and when I put it back I could not get the device to recognize the sim any longer.

I first thought it was a mechanical problem and tried to twiggle the sim back and forth, to get the device to recognize it, but no avail.
I have often live-swapped simcards previously with no problems like that.

Finally I power-cycled my Jolla, and then it recognized the card with no problems.
Too bad I did not try to restart ofono before doing that, as it might have helped also.

I just wasted my uptime of 65 days for it, bummer!
 

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Feathers McGraw's Avatar
Feathers McGraw is offline Feathers McGraw
2015-12-31 , 13:52
Posts: 654 | Thanked: 2,368 times | Joined on Jul 2014 @ UK
#9
Originally Posted by Stskeeps View Post
Did you ever have the phone in for SIM slot repair?
Nope.

I went into town today and got a new SIM on a different network (I was planning to switch anyway), which is now working fine.

So it really does seem to have been a problem with the SIM card, which was less than a year old!

Thanks everyone for your help and suggestions.
 

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mced is offline mced
2016-01-06 , 12:53
Posts: 115 | Thanked: 185 times | Joined on Apr 2011 @ Spain
#10
Originally Posted by juiceme View Post
Finally I power-cycled my Jolla, and then it recognized the card with no problems.
Same issue here, what's exactly a "power-cycle"? A simple reboot? Doesn't work for me

This morning, I just switched off my Jolla and removed my TOHKBD in order to extract the SDXC card. Once finished and back into my Jolla, it asked me for SIM pin, but I ended with no GSM signal.

Put the SIM into a cheap ZTE and worked fine. Back into Jolla, still nothing. WiFi is OK.

Journal log:

Code:
Requested file structure differs from SIM: 6fb7
SMS History Probe for modem: 0x1bbee00
Network time: Registered interface org-ofono.NetworkTime, path /ril_0
ril_set_online: RIL_REQUEST_RADIO_POWER 1
data reg status probed 0
Requested file structure differs from SIM: 6fb7
data reg changes 2 (0), attached 0
Unable to read mailbox dialling numbers from SIM
voce registration changes 2 (-1)
export_entries_one_storage_cd with ME failed
This was *after* checking the SIM card into the ZTE handset, so I am unsure the mailbox stuff is not related to some kind of incompatibility.

Getting a new SIM is a real pain in the *** for me and I'm starting to feel scared: I'm remembering how my N900 started to break €10 SIM cards one after another, because of a irreparable bad contact (that was the main reason I bought my first Jolla, by the way).
 

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