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2012-07-31
, 07:28
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Posts: 308 |
Thanked: 299 times |
Joined on Jul 2012
@ Graveyard
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#2
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Nokia is becoming a cheap phone manufactory and the old Nokia that built quality phones is only a dream, ended in the last two years.
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2012-07-31
, 07:38
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Posts: 314 |
Thanked: 107 times |
Joined on Feb 2012
@ Bratislava, Slovakia
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#3
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2012-07-31
, 07:44
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Posts: 187 |
Thanked: 143 times |
Joined on Nov 2011
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#4
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2012-07-31
, 07:53
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Posts: 617 |
Thanked: 338 times |
Joined on Mar 2011
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#6
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2012-07-31
, 08:00
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Posts: 1,313 |
Thanked: 2,977 times |
Joined on Jun 2011
@ Finland
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#7
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2012-07-31
, 08:23
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Moderator |
Posts: 6,215 |
Thanked: 6,400 times |
Joined on Nov 2011
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#8
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2012-07-31
, 08:39
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Posts: 1,326 |
Thanked: 1,524 times |
Joined on Mar 2010
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#9
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The Following User Says Thank You to MINKIN2 For This Useful Post: | ||
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2012-07-31
, 12:32
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Posts: 37 |
Thanked: 13 times |
Joined on Nov 2011
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#10
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The Following User Says Thank You to no_nuke For This Useful Post: | ||
On May 2012 I’ve decided to switch from a Lumia 800 to a N9 because I’ve never tolerated WindowsPhone so much and MeeGo seemed my promise of happiness so I’ve decided to buy one.
At the end of May, on the 24th of May, I bought a gorgeous 64GB black N9 in Switzerland because Nokia is not selling the N9 in Italy, i come home as the happiest man in the world - specially because I’ve also left the Apple world selling my iPhone 4 - but I didn’t know that my future with this N9 would have been made of real pain.
The first time that I switch it on all the apps start in landscape mode and there no way of take them in portraite, even if the cellphone is handed in portrait mode all the apps start in landscape: I’ve thought about a defective rotation sensor and after a phone call to Nokia Care I’ve brought it to my local Nokia Care Point on the 28th of May and this also the beginning of my N9 nightmare.
After two weeks, on the 6th of June, the the phone in back in my hands and on the receipt is written that the phone has been calibrated and the software was upgraded, I was wondering how can be fixed a hw fault only calibrating the sensor. Back at home I tunr on the device for discover that the rotation sensor still broken and the behaviour of the phone is the same as before the repair.
On the 13th of June I take it, again, at the Nokia Care point complaining that the phone was not fixed, I’ve also called Nokia Care and they told that they apologize and the next time the phone will be fixed. This time the phone took a month - from the 13th of June until the 13th of July - at the Nokia Repair facility and by phone Nokia was assuring me that this time the phone will be fixed and they apologize for the long time of the repair. Finally the Nokia Care Point called me because the phone was ready for the pick up, happy as a child that is going to take a desidered toy I drove to the Nokia Care Point. Back at home I’ve faced a sad discovery: the phone had the rotation sensor fixe but now the proximity sensor was broken and behaved as the phone was always in my pocket so was impossible to end a call because the screen won’t tunr back on because of the faulty proximity sensor.
I took it back to the Nokia Care Point on the 15th of July and pretended a device substitution because is the third time that the phone was sent for repair! On the 30th of July the Nokia Care call me telling that the phone was replaced with a new one. I took it home, I’ve turned it on and checked the rotation sensor and the proximity sensor and both work fine! I was believing that finally the N9 nightmare ended but I was wrong: I’ve tried to make a call and I’ve discovered that the earpiece is faulty, the volume is very low, also if I turn it on max with the volume bar.
Tomorrow I’ll send it for repair another time but it’s a shame that a device sold for 500€ is so cheap assembled and the quality assurance is such a shame!
Now I will take it to the Nokia Care Point but I won’t see my N9 until september as my local Nokia Care Point is closed from the 4th to the 27th of August.
I’m very very sad and I’m also a unsatisfied customer, Nokia is becoming a cheap phone manufactory and the old Nokia that built quality phones is only a dream, ended in the last two years.
Just tell me what can I do now? And how can I trust Nokia anymore?