Phone Wont Connect to 3G, any ideas?
 

Hey guys, sorry to bother with this.

I flashed my UK phone to the latest global firmware.

At the same time I put in a new SIM card from my network provider (Orange). I.e. they disconnected the old one and established new one with the same number and contract.

After this, my phone doesn't seem to want to connect to 3G. GSM/2G is fine, but when I try to put it into 3G (using the 2G/3G selection app)...nothing happens. I lose the network status bar at the top completely, with simply empty space between the time and the battery symbol.

It was working before the flash/SIM change, so its not the network coverage, or my provider. I tried calling Orange and they say they can't offer technical support for the phone as it is not in their system, so I don't know where else to turn.

If anyone has any ideas, I would be much obliged and will offer many thanks!

EDIT:
Ok Here is some very important info:

I inserted my friend's SIM card and I could connect to 3G. I know its probably obvious to everyone what the issue is, but I would like to double check. Can anyone be SO kind as to explain in layman's terms what this means and what I can do about it?

Thanks SOOOOO much! <3

Re: Phone Wont Connect to 3G, any ideas?
 

try to flash it

Re: Phone Wont Connect to 3G, any ideas?
 

That is a last-resort option don't you think? :S

Thanks though I'll keep it in mind :)

Re: Phone Wont Connect to 3G, any ideas?
 

Quick update/further info:

GPS wont connect either.

I beg of you guys, I am a complete newbie and I have no idea what to do :S

Re: Phone Wont Connect to 3G, any ideas?
 

check that you have correct settings...

Access Point: orangeinternet
Username: user
Password: pass


try that in connection settings

Re: Phone Wont Connect to 3G, any ideas?
 

I am on Orange, and I have checked, to the best of my ability, that the settings are correct. I wouldn't exactly know what correct actually is, but theres no BIG ERROR message or anything...

What other info do you need, friend? :D

Re: Phone Wont Connect to 3G, any ideas?
 

Oh sorry i miss understood the thread, just read it again.

try going to another location. When i flashed mine it took a while to register the 3G

Re: Phone Wont Connect to 3G, any ideas?
 

Gah another problem - the phone says that there are no new updates, after searching, for any of my applications, which is simply not true as yesterday there were like 20...

Re: Phone Wont Connect to 3G, any ideas?
 

Well I have been to other locations. Hmmm I hope it really is as simple as that.

If anyone else has any ideas I will be glad to hear them. Thanks ronaldo :)

Re: Phone Wont Connect to 3G, any ideas?
 

yes but you flashed yours and probably downloaded newer versions of the apps.

Re: Phone Wont Connect to 3G, any ideas?
 

i know it sounds like a silly question, but do you have a 3G simcard?? did you get a new contract or a upgrade?? sometimes at cpw we see this where network stores don't upgrade the old sims to 3G versions

Re: Phone Wont Connect to 3G, any ideas?
 

there were apps to update even after the flash though and i gave up on them last night as i didn't have time to install them all. now there are none. this is strange indeed!

Re: Phone Wont Connect to 3G, any ideas?
 

hmmmm well maybe orange messed up...

It is unlikely but I will call them, thanks starman!

Re: Phone Wont Connect to 3G, any ideas?
 

ok applications are back now that I have enabled a new catalogue. strange, very strange...

Re: Phone Wont Connect to 3G, any ideas?
 

its not strange at all lol

you didnt enable them like extra testing or something and thats why you didnt see update :D

Re: Phone Wont Connect to 3G, any ideas?
 

oh true, ok i thought something else, sorry xD

Re: Phone Wont Connect to 3G, any ideas?
 

*bump*

yes im shameless, i know but im going to explode unless i can get this sorted :/

please genius' and experts of the nokia n900 world, lend me your knowledge but this once and end my turmoil!

:D

Re: Phone Wont Connect to 3G, any ideas?
 

by the way starman, i checked, it is definately a 3G SIM card

Re: Phone Wont Connect to 3G, any ideas?
 

*bump* anyone got any ideas? :/

Re: Phone Wont Connect to 3G, any ideas?
 

Ok Here is some very important info:

I inserted my friend's SIM card and I could connect to 3G. I know its probably obvious to everyone what the issue is, but I would like to double check. Can anyone be SO kind as to explain in layman's terms what this means and what I can do about it?

Thanks SOOOOO much! <3

Re: Phone Wont Connect to 3G, any ideas?
 

ok so lets recap!!

1 N900 - 2 Sims - both are 3G Sims - 1 gets 3G the other doesn't?

correct??

if so....

are both sims on the same network?? are they both contract?? is one contract and one PAYG?? does your sim get 3g in another handset??

answer all of the above to rule out as many possibly problems as possible and it should be easy to determine where the problem lies.

Re: Phone Wont Connect to 3G, any ideas?
 

OKI DOKI!!!

MY sim is on Orange
HIS sim is on O2
MY sim is contract
HIS sim is pay as you go
HIS phone doesn't support 3G so we can't test that unfortunately :/
MY contract definately has 3G available, its just THIS new sim that doesnt...

Does that help? :D

Thanks!

Re: Phone Wont Connect to 3G, any ideas?
 

without you putting your sim in a 3g phone its hard to tell whether its faulty n900 software or a problem at oranges end, it sounds to me like an orange issue when they gave you the new sim, i work in the industry and believe me, networks DO NOT admit when they've caused a problem or give you much assistance in fixing it, why?? because they want to spend the precious phone time selling more contracts.

the 'thing' for me is that your friends sim works fine, which means your phone is in 3g mode, the firmware is installed correctly and communicating with the 3g gsm chip like normal,

so if you put your 3g sim into another 3g handset and have no connection, we have established that the problem is with Orange

good luck :)

Re: Phone Wont Connect to 3G, any ideas?
 

Yeah it really seems so doesn't it? I will see if I can put it in another phone and if it is Orange I will call them up and make them fix it...even if I have to go down there myself! ;)

Thanks a lot mate, your a proper star, man!

p.s. the "Thank" button isn't there, or I would press it...

p.p.s. you are RIGHT....Orange keep telling me to speak to Nokia. I hope they can sort this problem out and not keep giving me "we don't have technical advice for N900's as they are not currently in our database..." BS, and can figure out a way to get their SIM cards to work 3G on one like the old one did :S

Re: Phone Wont Connect to 3G, any ideas?
 

thats orange for you lol


ive sold loads of iphones on orange and the number of times they haven't connected the contract properly is real annoying, even then they take the stance, Cant fix Wont fix, Apple will fix BS..

Re: Phone Wont Connect to 3G, any ideas?
 

Ugh! So is there a trick to make them comply? I just signed a 2 year contract....


>.<

Re: Phone Wont Connect to 3G, any ideas?
 

haha, theres no trick, it all depends who you speak to on Orange's end, I know this post is a bit anti-orange, but all-in-all they aint as bad as say 3 or t-mobile, so don't feel to downhearted about it.

like i said you need to put your sim in a 3g phone, that way;

if it dont work -> then its orange

if it works -> you know its your n900 and can concentrate on looking at the settings again or re-flashing the device.

i found this post

http://forums.internettablettalk.com...976#post527976

it looks like you visit the link on your n900 to get the correct settings

Re: Phone Wont Connect to 3G, any ideas?
 

This behaviour is VERY common with Orange. I ended up moving to another provider as I could never get them to correct their own mistakes unless I threatened to leave. Letters to their complaints department magically disappeared even when registered delivery. Unfortunately it's very common with them.

Re: Phone Wont Connect to 3G, any ideas?
 

since you can flash your device and it only takes a few minutes, also try flashing back to the UK variant and see if that works, if it does then theres a problem with the global firmware and/or orange is actively blocking your internet connection on the global firmware?

worth a try since we've tried almost everything else :)

Re: Phone Wont Connect to 3G, any ideas?
 

Starman, and everyone else who has given feedback, I just want to thank you and also apologise to you. In the end the problem was that my SIM card was not a 3G supporting SIM card.

Before you laugh your heads off at me, I was TOLD by my contracter that it WAS a 3G SIM card, and I double and triple checked. I did call back today and speak to someone else and they said no, it is a 2G SIM card.

So on behalf of my contracter, and myself, I apologise for wasting all your time and thank you!

Re: Phone Wont Connect to 3G, any ideas?
 

That's ok! Happy to know the end of this story. But I don't understand why they give you a 2G sim card instead of a 3G. I mean you've subscribed for 3G, haven't you ?

Re: Phone Wont Connect to 3G, any ideas?
 

Well it's a long story - I renewed my contract and we came to the conclusion that the cheapest way to get a new contract was for them to send me a crummy phone, so they did - a 2G. We both knew I wasn't going to use it but it seems the system didn't know that. So the system sent me out a 2G SIM to go with the 2G phone.

I got them to send me a 3G now so all is good. Thanks for your concern calvin! As soon as I can get 3G I will test out your program :)

I hope I didn't disrespect Orange in my rage, and I hope everyone knows that, while they are not perfect (no company is...), they really are as good as can be: helpful and a very good company and I recommend them to anyone!

Re: Phone Wont Connect to 3G, any ideas?
 

Oh and note for future reference to figure out what SIM u got:

Look at the second and third digits, on the 2nd line of your SIM card number. If they are above 35, its a 3G. Below and its 2G.

Re: Phone Wont Connect to 3G, any ideas?
 

well at least we know now, but there are a few morals to this story

1/ you are indeed a n00b :)
2/ we are considerably more AWESOME than you :)
3/ Orange UK are indeed *****s

but hey-ho! this is the fun of it, learning from your own and other peoples mistakes.. :)