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maemo.org - Talk (https://talk.maemo.org/index.php)
-   Nokia N810 (https://talk.maemo.org/forumdisplay.php?f=28)
-   -   HELP nokia has CANCELED my DISCOUNT code (https://talk.maemo.org/showthread.php?t=14853)

iancumihai 2008-01-11 14:43
HELP nokia has CANCELED my DISCOUNT code
 
Hi,

i have a big problem, very very frustrating. I got the discount code.
Had a friend of mine to use it in France and to send the device to me.

Now he gets a email from Nokia that he should return the device.


THIS IS CRAZY. what is going on here, not only it's outrageous, it's makes me puke thinking about nokia

this is the email, they are asking back the device



Quote:
"
Bonjour ,
Vous nous avez fait parvenir une demande d’étiquette en vue de nous retourner un produit acheté sur la Boutique en ligne Nokia France, et nous vous en remercions.

Votre numéro d’autorisation de retour :
Adresse :
Code postal :
Ville : paris
Adresse e-mail :

Ce service est gratuit (frais postaux prépayés). Pour obtenir l’étiquette, cliquez sur le lien ci-dessous et respectez les instructions suivantes :



Emballez votre produit soigneusement, de préférence dans sa boîte et son emballage d’origine. Si cela n’est pas possible, emballez votre produit de sorte qu’il soit correctement protégé et puisse être transporté sans risque.

Votre envoi ne peut concerner qu’un (1) colis. Si vous envoyez un autre colis avec la même étiquette, il sera refusé par le système et ne sera pas traité. Si vous devez renvoyer plusieurs colis, demandez plusieurs étiquettes : chaque colis doit porter sa propre étiquette.

Merci de renvoyer l’ensemble du contenu du paquet, y compris les manuels, les câbles d’alimentation, les casques et les CD. Merci de renvoyer également les cadeaux inclus.

Collez le code barre imprimé Ã l’extérieur du paquet. L’étiquette doit être facilement visible.
Mettez par la suite votre colis au courrier, que ce soit au bureau de poste, sur votre lieu de travail ou à tout autre endroit de dépôt. Pour cela, il n’est pas nécessaire de faire la queue. Laissez tout simplement votre colis dans la boîte, et ce, GRATUITEMENT.

Nous vous remercions d’avoir fait appel à notre Service de retour.

Cordialement,

Nokia France"

anidel 2008-01-11 14:55
Re: HELP nokia has CANCELED my DISCOUNT code
 
I can't read French. Could you translate or summarize it ?

andy80 2008-01-11 14:57
Re: HELP nokia has CANCELED my DISCOUNT code
 
Can you translate it please? I cannot understand french language. Why do they want it back?

MoxFulder 2008-01-11 14:58
Re: HELP nokia has CANCELED my DISCOUNT code
 
This email doesn't ask you to send back the device.
It is the HOWTO to send back to nokia a purchased device on the France' store if you are not happy with it or if it doesn't work...

sherifnix 2008-01-11 14:59
Re: HELP nokia has CANCELED my DISCOUNT code
 
It doesn't look like they are asking for the device back in that email... it looks like they are responding to a phone call made to their service lines asking for a return label.

anidel 2008-01-11 15:00
Re: HELP nokia has CANCELED my DISCOUNT code
 
I asked Google to translate it and the first words read:

"Hello,
You have sent a request to label us to return a product purchased on the Nokia Online Store France, and we thank you. "

and it seems that you (or someone) requested to return a package.
Are you sure it's been Nokia that wants the tablet back ?
And where in the e-mail they are talking about the tablet itself, they are just talking about a generic Nokia device.

And how much you paid for it ? I've been reading of people getting the tablet for free in France.

memson 2008-01-11 15:01
Re: HELP nokia has CANCELED my DISCOUNT code
 
Babelfish says the following:

Quote:
Hello, You forwarded to us a request for label in order to turn over us a product bought on the Shop in line Nokia France, and we thank you. Your number of authorization of return: Address: Postal code: City: bets Addresses e-mail: This service is free (prepaid postal expenses). To obtain the label, click on the bond below and respect the following instructions: https://secure2.cycleon.net/unicorn/... 5e8df30bc2db3a Pack your product carefully, preferably in its box and its packing of origin. If that is not possible, pack your product so that it is correctly protected and can be transported without risk. Your sending can relate to only one (1) parcel. If you send another parcel with the same label, it will be refused by the system and will not be treated. If you must return several parcels, ask for several labels: each parcel must carry its own label. Thank you to return the whole of the contents of the package, including the handbooks, electric cables, helmets and CD. Thank you to also return the gifts included. Stick the code bars printed à the outside of the package. The label must be easily visible. Put thereafter your parcel at the mail, that it is at the post office, on your à or place of work any other place of deposit. For that, it is not necessary to make the tail. Quite simply leave your parcel in the box, and this, FREE. We thank you for having appealed à our Service of return. Cordially, Nokia France

aflegg 2008-01-11 15:01
Re: HELP nokia has CANCELED my DISCOUNT code
 
This could be because of the over-discount whereby some French (and German?) users of the discount code got it entirely free.

If so, I'd recommend he respond and offer to pay the difference. Alternatively, worse case: what can they do? Nothing - they sent the device, it's been paid for. You have an invoice. Tough luck on them if they ballsed it up.

EIPI 2008-01-11 15:02
Re: HELP nokia has CANCELED my DISCOUNT code
 
Furthermore, you have the device in hand, non? Do you really think that Nokia is going to have the Sûreté come to your door and demand it back?

Khertan 2008-01-11 15:04
Re: HELP nokia has CANCELED my DISCOUNT code
 
In fact ... in france ... Many of the discounted code was cancelled due to an "error"... device was sell as 0 Euro instead of 99 Euros ...

Somes get their device before Nokia cancel the delivery at ups. Mine was cancelled before, my order cancelled too, and give me a new discount code which give me a nokia n810 for 99Euro + 7,5 for Delivery, instead of the first one which give me a n810 for 0Euro + 7,5 for Delivery.

But this one week after, i officially now that my device come back to Nokia only because i ve call it to know where is my device !


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