Hi Texrat, I'd be happy to relate my own experience with the repair snafu (still ongoing) to any appropriate channels. Where might that be? Feel free to post me privately if you don't want to open the floodgates too widely.
I did reply with my concerns to the "Eight Question" feedback they give for service. But if it's like most organizations, that's used more to evaluate the support people than to evaluate if the company itself has issues.