I'm not disputing the issue. I'm disputing the resolution, for defects, there are valid channels for reporting them. The kind of pressure described - open letters, blogging, etc should be used for things that cannot be achieved just by error reporting (like licensing issues, corporate stances, etc). Or did we have feedback from Nokia the cover is a factory level WONTFIX ? Knowing industry procedures, you might sooner get a black marker in the pack than a proper backplate