Never underestimate the ability of carriers staff to miss the obvious! One of the other guys on here had a similar problem with O2 - they went through lots of mad frantic checking on his account and missed the point that he had been given a 2G sim!
I do agree with you though the other features do make up for the lack of functionality and options that I was so used too in previous Nokia's, but I still expected Nokia's flagship model to one up its previous models - maybe next time hey or maybe in the next firmware update. That being said, still the best phone I have ever used in my life and I still don't regret the buy, multitasking FTW! The 'diddy' keyboard though I love, I find it very erm... cute. And I find it very easy to use to be honest! (no I don't have small hands lol)