Slide 5 : Is there really no other way to make a donation than with site like PayPal. Perhaps it should be integrated with your ovi account ? I just see this coming : "I wanted to make a donation but I was brought to PayPal. Is this a scam ? PayPal is not mainstream. If an end user got a Nokia phone and s/he is brought to Ovi.com for donation or better yet if it is integrated in the OS and told that, say, 2$ will be deduced from his/her Ovi account then I am sure donations would increase.
Slide 16 : Just a small comment. I would trigger the survey after the application has been launch for the fifth time. When I close an application it is often because I have something else do to and don't want to go through a survey at that time. <snip> As I am not always online I would like to be able to complete the survey offline. I guess it is possible to store the survey localy and then when the phone is connected it can be sent.
ISlide 21 : Is it possible to have something a la Windows which automaticaly send a report ? If it takes more than 1-2 minutes you are at risk the end user will get tired and close the bug reporting application. To make it simple : Speed and ease of use are key elements for bug reporting, donation and rating.