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Posts: 10 | Thanked: 0 times | Joined on Nov 2009
#1
I sent my phone in for repair and nokia received it on February 16th. There was an issue with ups but nokia resolved that and officially started working on my phone on the 23rd. Fast forward one month and i still dont have my phone back before I am going on vacation so i call nokia and ask them to ship it to my vacation address when its done. I spend a week on vacation and surprise still no phone. I call nokia back to switch my address back to my permanent one. They take the other address and say everything is fine. I am already pissed that I have no n900 for more than a month so i start calling nokia everyday. They keep telling me they will have someone call me back the next day but it does not happen. Finally my status magically changes to " Shipped Repaired Original Phone". I start tracking my phone and today i realized that its been sent to the other address. I call them up but they keep coming up with excuses and bs. Bottom line its going to take at least 3-4 weeks according to nokia to have them get my phone back and then repackage and send it to me. What can i do. Every person i talk to at nokia is helpless in this situation. I haven't had my n900 for more than a month and its probably going to be 2 months in total. I didn't pay 600 dollars for it to sit in space somewhere. Pretty soon its going to be outdated and I would have wasted my money.