Thanks for replying Bun... it's still a no-go. on the q9m, I have a little bluetooth icon that lights up as soon as I try to make a connection via "verizon wireless" ... but it immediately goes out and on the 770, an error pops up "connection to phone failed. try again?" I tried re-pairing several times but that doesn't seem to be the case on this one. any other thoughts? thanks, James