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Texrat is offline Texrat
2010-06-29 , 18:36
Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#61
I have to agree with geneven on that one. Script-sticking knows no cultural bounds.

Originally Posted by Patroclo View Post
I mean that it should be right that the caller should learn the accents of the people working in the call center and not viceversa.
I know you're kidding.

Before I make the call, how could I possibly know where the call is being routed???

It should be the other way around.
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Patroclo is offline Patroclo
2010-06-29 , 18:47
Posts: 275 | Thanked: 46 times | Joined on Feb 2010
#62
Originally Posted by Texrat View Post


I know you're kidding.

Before I make the call, how could I possibly know where the call is being routed???
Intuition?
 
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Texrat is offline Texrat
2010-06-29 , 18:52
Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#63
Originally Posted by Patroclo View Post
Intuition?
Yep, you're kidding alright.
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giladmttw is offline giladmttw
2010-06-29 , 20:56
Posts: 179 | Thanked: 95 times | Joined on May 2008
#64
I once applied for a job in an Israeli call center and was declined
because my accent wasn't american enough. When an american says "Betty bought a bit of butter" it should sound "beddyboddabiddabadda" for another american to understand him. The interviewer said I could get a different english speaking position but not this one because the client specified american accent. The original poster was right, talking to someone who doesn't have american accent might be useless to him, and I can understand his frustration. Nokia can specify american accent, but they chose not to. OTH we're talking N900 here, if you have a problem you don't call customer care, you go online to resolve this...as it happens...
 
olighak is offline olighak
2010-06-29 , 21:51
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#65
Originally Posted by giladmttw View Post
I once applied for a job in an Israeli call center and was declined
because my accent wasn't american enough. When an american says "Betty bought a bit of butter" it should sound "beddyboddabiddabadda" for another american to understand him. The interviewer said I could get a different english speaking position but not this one because the client specified american accent. The original poster was right, talking to someone who doesn't have american accent might be useless to him, and I can understand his frustration. Nokia can specify american accent, but they chose not to. OTH we're talking N900 here, if you have a problem you don't call customer care, you go online to resolve this...as it happens...
Yeah well, maemo.org doesn't send me a replacement battery cover. "as it happens" doesn't quite work for hardware issues.

And as english is my 3rd language, out of 6, I don't make too high demands for "american accent". I however do make demands for phone operators to be at least semi fluent and understandable, or to have super-skills that make their lack of speaking not such a big issue.

This was a non-conversatiable script-bot.
 
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danramos is offline danramos
2010-06-29 , 22:00
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#66
At the very least--as I've said a million times and I'm afraid I will end up having to say a million more times--Nokia *COULD* just make parts and accessories for sale so that we can fix the expensive crap they've sold us.
 
andraeseus1 is offline andraeseus1
2010-06-30 , 07:41
Posts: 446 | Thanked: 79 times | Joined on Mar 2010
#67
Originally Posted by danramos View Post
At the very least--as I've said a million times and I'm afraid I will end up having to say a million more times--Nokia *COULD* just make parts and accessories for sale so that we can fix the expensive crap they've sold us.
i think they do dont they? i see oem parts all over ebay for nokia. and i must admit.. i am guilty of buying some knock off nokia parts to do repairs on phones from hong kong. my experience has been 50/50. sometimes the parts work and fit just right. some times they dont. i dont mind the gamble though cause i never do it with expensive parts.
 
andraeseus1 is offline andraeseus1
2010-06-30 , 07:46
Posts: 446 | Thanked: 79 times | Joined on Mar 2010
#68
Originally Posted by oved_etzot View Post
All I'm saying is that we should all be a little more patient. And whoever was lucky enough to be born and raised and mature in one land without ever having to deal with the hardships of switching languages and countries, should try and thank his lucky stars for his good fortune and muster the patience not to be sarcastic about someone else's accent in an international forum.
And when you come to my corner of the globe and are clueless about what is going on a round you I will try and be nice too.
what corner are you from? India? i so want to go there and study in a ashram (hope i am spelling it right) like Elizabeth Gilbert! (shhhH, dont tell anyone i read that book) Right now i am learning Spanish and next on to Italian before a trip to Europe. I pray that the natives there are patient with me as well. However.. i will not be applying for local part time service rep jobs there either. If you ever float by my way in Philadelphia i promise to treat you with all the respect and patience that i would give anyone.
 
giladmttw is offline giladmttw
2010-06-30 , 11:43
Posts: 179 | Thanked: 95 times | Joined on May 2008
#69
Originally Posted by olighak View Post
Yeah well, maemo.org doesn't send me a replacement battery cover. "as it happens" doesn't quite work for hardware issues.

And as english is my 3rd language, out of 6, I don't make too high demands for "american accent". I however do make demands for phone operators to be at least semi fluent and understandable, or to have super-skills that make their lack of speaking not such a big issue.

This was a non-conversatiable script-bot.
As it happens, my last remark was in humor. My point was that the person you talked to is exactly what Nokia specified. They get a lot of calls and they know how to deal with anything, it's no coincidence that you speak to someone that only says "go to nokia.com, click support" and "do you have a PC with internet access" that's exactly what they want their support to look like. This IS what they are paying for.
Well, now I'm bashing Nokia. Might as well make a rant post out of it: What's the Indian support number, My N800 has a bug in Modest
Last edited by giladmttw; 2010-06-30 at 11:50.
 
Texrat's Avatar
Texrat is offline Texrat
2010-06-30 , 16:00
Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#70
Originally Posted by olighak View Post
Yeah well, maemo.org doesn't send me a replacement battery cover. "as it happens" doesn't quite work for hardware issues.
maemo.org has nothing at all to do with Nokia service fulfillment.
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