Originally Posted by fk_lx

I remember that just after the launch I was helping Polish portal dobreprogramy.pl to have chance to test Jolla phone. I wrote a mail to Stefano if he could get a phone for review and he said that I should contact Marianne Holmund which was handling press and making list of media wanting to review freshly released Jolla phone. But I have found faster route - short time later Thomas Ruecker (tbr) who was going to Poland in December agreed that he could help with giving his unit as he will be visiting Wrocław. So I wrote once again to Stefano, that there is no need as tbr already promised that he will give them the phone to review. Stefano answer was very, very strange and consisted of one sentence:

so... wait a sec is he planning to let this guy review the phone _publicly_ ?

I thought - what the heck? Phone is already in the wild, on sale and anyone having a Jolla could give dobreprogramy.pl phone for review. I replied:

Not sure if I understand what you are asking, but in the end there will be review on the website (like they review other devices).

Stefano replied:

That is the problem

Since we don't know what SW will be used and we have internal guidelines on what SW to hand out to Press and obviously Thomas does not know them.

I will talk to him.

Stefano

So in other words, that shows that Jolla didn't want for press to test normal Jollas at that time that people bought in store, but specially prepared ones to create illusion that the phone is better than it is. It's because they had big trauma after The Verge review:
http://www.theverge.com/2013/11/29/5...nds-on-preview

Originally Posted by MemphisX

Seriously if I was a Jolla employee and I was reading this whole thread I would have definitely resigned and search for a job in Apple/Microsoft giving the finger to Open Source and the whole OPEN ideology because if this is what you get for beeing as open as possible and you get that kind of responses from the community then why bother? (thank god that kind of responses only come from a handful of people)

Originally Posted by MemphisX

Some people have to understand that Jolla is a company and as a company they need to survive financially, they are not a charity, neither a non-profit organisation. A tiny startup company that have to follow the rules of the market and those rules won't permit the level of opennes some people want to have for a thousand reasons.

Originally Posted by MemphisX

So if those people keep bitching about some non real problem on forums like this and still haven't changed their phones (or have done that but still bitch arround here saying the same non-sense), then I am sorry this smells fishy (not sailfishy) about what they really want to achieve.

Originally Posted by MemphisX

Life is too short to waste on that kind of tiny things, move on and stop trolling (unless you are paid to do so).

Originally Posted by fk_lx

My theory is that atmosphere in Jolla is like of people trapped in besieged fortress for long time. "We were supposed to put world at our feet, but we are attacked from all sides"
Their overreactions to criticsm, calling people trolls, paranoid etc. if they have different opinions like Pango or me. Jolla employees try to misrepresent critical opinions, discredit people expressing them etc. Unfortunately some of the devoted believers of Jolla in the community are joining this and using the same methods. That way reasonable people, that are tired of candy PR will leave soon and Jolla will be in new bubble with its community believers.

Originally Posted by aegis

It seems perfectly reasonable to me that Jolla would want to give journalists completely factory fresh phones or perhaps with a representative set of applications and data pre-installed rather than those that have been used already and had who knows what installed on them. Stefano's concern is valid.

They obviously want reviewers to have the best possible experience in a manner in which Jolla know what is on their product. From a reviewer's perspective, it's also impossible to give a fair review of a product if part of the specification is not as it came out of the factory. You have to disregard the differences and you possibly can't totally discount that those changes might have a positive or negative effect on the product. For a new, previously unseen product like Jolla that would be incredibly hard to do.

Originally Posted by pango

I think I have provided examples on this thread, but just a quick look more at the SIM card update from Jolla:

"After investigating this thoroughly we have been able to isolate the root cause.

Should you encounter any SIM related issues, please submit a request to Care and they will help you."

Here's a bit more transparent version:

"After investigating this thoroughly we have been able to isolate the root cause. Turns out there is small amount of left flanges missing from an early Jolla batch. In such a case, we'll install a left flange at no cost as part of warranty service.

Should you encounter any SIM related issues, please submit a request to Care and they will help you."

Originally Posted by szopin

Thanks, after 20 pages of popcorn binge we finally get it (ok, 12 pages, first question to pango to provide example of what he expected as transparent SIM handling is post 100). Those two sentences make all the difference. I can die peacefully (from popcorn overdose).

On a serious note though, how can one even begin to think you guys are serious? Your social justice crusade about openness/transparency turns out to be a joke in the end. Was it really worth 20 pages and innumerable walls of text? And now faked disbelief, 'is this true'? Oh dear Jolla how could you want to provide perfect device for review rather than random dev device, you guys are evil!!!
Good luck getting that PR head/CEO position and having your company succeed with that policy, maybe your advice to advertise problems/faults/hiccups would be taken seriously then (or do you count on getting transparency consultant position in Jolla, I believe this is the standard SJW tactic, you can shut my 'outrage' and I will write you two sentences in return for a monthly pay)

Originally Posted by pango

Seems awfully bureaucratic given the small-time context in this case. It isn't The Verge that was being talked about - and the phone was already on sale. Anyway, quite control-freakish.

Originally Posted by Morpog

Still it's a bit strange, that Engadget and Verge nuked the device in their reviews, while in their previews they wrote very prostive about it. Other reviews for example german big tech sites Golem.de and heise.de had it a lot more fair reviewed.

And don't tell me Samsung, HTC and co. won't give out prepared devices to media