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somedude is offline somedude
2009-12-01 , 07:46
Posts: 1,312 | Thanked: 736 times | Joined on Sep 2009
#61
when did you guys order for nokia usa? I ordered on 29th november and still have not got anything but there is a hold of two n900; but i just bought one, and i am getting furious now.
 
twaelti is offline twaelti
2009-12-01 , 10:26
Posts: 883 | Thanked: 980 times | Joined on Jul 2007 @ Bern, Switzerland
#62
We should bring this thread to the attention of Jose-Luis Martinez Merino, VP, Marketing at Nokia. He was at the Summit talking about "them" being responsible to bring the Maemo devices to market.
Even if probably tens of thousands of preorder went through ok, stories like heard in this thread just can't be :-)
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-Tom (N900, N810, N800)

"the idea of truly having a computer in your pocket just moved a big step closer."
 
freppas is offline freppas
2009-12-01 , 10:43
Posts: 87 | Thanked: 88 times | Joined on Sep 2009 @ Beijing
#63
Had similar problems when ordering a completely different item from a completely different store but I feel like sharing my frustration

kept getting random error messages telling me to choose another form of payment and that he order could not be processed, so I tried my two cards a few times and started wondering wtf was going on. Checked my statements and the money has been reserved 5 times for an order that could not even go through. I now have NO accessible money and no christmas gift for my gf on the way because they kept reserving the money even though the order never got processed and the site kept telling me to try again!!!

PS: this was macys so I'm assuming they're not actually going to rob me but still.
 
renneville is offline renneville
2009-12-01 , 11:08
Posts: 13 | Thanked: 5 times | Joined on Nov 2009
#64
Originally Posted by twaelti View Post
We should bring this thread to the attention of Jose-Luis Martinez Merino, VP, Marketing at Nokia. He was at the Summit talking about "them" being responsible to bring the Maemo devices to market.
Even if probably tens of thousands of preorder went through ok, stories like heard in this thread just can't be :-)
This is actually the whole point I started this thread, hoping to get the attention of someone higher up in Nokia. Problem is, how do we go about doing that?
 
SSL2007 is offline SSL2007
2009-12-01 , 13:16
Posts: 43 | Thanked: 2 times | Joined on Dec 2007
#65
Originally Posted by sachin007 View Post
Hello guys. I just got an update .... mine is shipped will get it tomorrow. For guys who get an in progress update... just wait it will change to shipped the same day or next day at the least.
Did you order online? Or through phone service?
Thanks!
 
klinglerware is offline klinglerware
2009-12-01 , 13:26
Posts: 459 | Thanked: 669 times | Joined on Sep 2007 @ The DMV
#66
Originally Posted by renneville View Post
This is actually the whole point I started this thread, hoping to get the attention of someone higher up in Nokia. Problem is, how do we go about doing that?
There is another thread that was started expressly for that purpose. I believe that the OP in that thread was going to contact nokia on-line sales management:

http://talk.maemo.org/showthread.php?t=34956
 
chipata is offline chipata
2009-12-01 , 22:06
Posts: 4 | Thanked: 0 times | Joined on Dec 2009
#67
Originally Posted by popwar View Post
im glad im not the only person that had cancelation problems. authorization failed everytime i tried online last friday . the bank said the last one went through but my order got canceled right after. so nokia has my money for 3-5 business days . i need gas to get to work and money for other things. i think those of us that have gone through this deserve a free N900 !!!!!!
Hi,

Unfortunately, the online store problems have not yet been resolved. I have tried on THREE seperate occasions to get others to purchase the N900 online. I have personally tried 4 times in vain.

I asked a colleage to place the order
I asked my sister-in-law to place the order
I asked my brother to do the same

on ALL THREE OCCASIONS I got the "authorization failed"

When I tried to order on phone the Nokia sales staff on the telephone, she told me that "..there is NO gaurantee that the credit card processing would go through" !!!! And of course just like in the web online order, my credit card failed again.

I have NEVER heard that from a sales person. Almost as if there is some knowledge of a disfunctional ordering system.

Nokia sales guys, please fix this online problem asap!!!
 
SSL2007 is offline SSL2007
2009-12-02 , 00:38
Posts: 43 | Thanked: 2 times | Joined on Dec 2007
#68
Originally Posted by chipata View Post
Hi,

Unfortunately, the online store problems have not yet been resolved. I have tried on THREE seperate occasions to get others to purchase the N900 online. I have personally tried 4 times in vain.

I asked a colleage to place the order
I asked my sister-in-law to place the order
I asked my brother to do the same

on ALL THREE OCCASIONS I got the "authorization failed"

When I tried to order on phone the Nokia sales staff on the telephone, she told me that "..there is NO gaurantee that the credit card processing would go through" !!!! And of course just like in the web online order, my credit card failed again.

I have NEVER heard that from a sales person. Almost as if there is some knowledge of a disfunctional ordering system.

Nokia sales guys, please fix this online problem asap!!!
Same story - I placed order few times with different card and all cards got charged and authorization failed and Nokia sales people say that the reason why it failed is confidential.
I gave up and I rather pay little bit more on EBay rather than dealing with those idiots from Nokia.
I will not give up sending them nasty e-mails which they deservce 200%
 
renneville is offline renneville
2009-12-02 , 00:39
Posts: 13 | Thanked: 5 times | Joined on Nov 2009
#69
Originally Posted by klinglerware View Post
There is another thread that was started expressly for that purpose. I believe that the OP in that thread was going to contact nokia on-line sales management:

http://talk.maemo.org/showthread.php?t=34956
Thanks for directing my attention to that thread, I have posted my problems there as well. Again, I suggest everyone with problems to also shoot an e-mail to tips@consumerist.com, and refer them back to either one of these threads. Thanks!
 
brunoxt is offline brunoxt
2009-12-02 , 00:59
Posts: 1 | Thanked: 0 times | Joined on Dec 2009 @ Oxnard, CA
#70
Hey Guys!
Got some good news and a REALLY BAD costumer service experience at nokia sales line. Order my n900 on sat 28th, everything went smooth, no credit card rejection nothing! So good so far. On the nokia online account next to my order said "in progress" the same moment I purchased the phone and kept until today! No STATUS UPDATE AT ALL!! I was getting really worried that something went bad. The big surprise came when I got home a few moments ago, saw a door tag from Fedex hanging on my door's knob!!! I couldn't stopping jumping! I called fedex and that package came from Indiana soooo it is the n900!!! In about an hour I'm driving to the fedex facility to pick it up!! so happy!! Now! Nokia NEVER SENT AN STATUS EMAIL!! NOTHING!! This is amazing. Really bad computer system. Even I tried to call them up to get no response, I would keep holding and holding. The only ones who answered where the nokia2u phone number, but they dont know anything related to sales. But the good new is that my N900 has arrived to my city!! Oxnard, CA!
 
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