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2009-12-10
, 10:26
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Posts: 388 |
Thanked: 115 times |
Joined on Oct 2009
@ London, UK
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#3492
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Originally Posted by johnel
Ready for Despatch only means that your order has been allocated to a store. Now as we are at the end side of the preorder list, all phones will be received by Friday, or Monday at the absolute latest.
I hope this is true!
Here's a question when the status something you've ordered is "Ready for Despatch" do you assume:
(a) the item is in stock and delivery is expected shortly
(b) the item is in stock and you expect a quoted delivery date
(c) both of the above
(d) the item may or may not be stock and the status is just an acknowledgment your order exists
(e) the status should be "Pending stock" but this may pee-off existing customers due to previous track record
(f) both (d) and (e)
I think "Ready for Despatch" is a completely useless status and quite frankly confusing.
At least have a "key" on the order page explaining what the statuses mean.
My n900 has been ready for despatch since Tuesday I would expect my n900 to be delivered by Monday at the very latest!
If it was actually in stock I should have got it on Wednesday or even today (highly unlikely).
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2009-12-10
, 10:26
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Posts: 26 |
Thanked: 9 times |
Joined on Nov 2009
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#3493
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Originally Posted by johnel
None of the above - mine is still "ready for despatch" and I'm sitting here listening to mp3's on my nice new n900
I hope this is true!
Here's a question when the status something you've ordered is "Ready for Despatch" do you assume:
(a) the item is in stock and delivery is expected shortly
(b) the item is in stock and you expect a quoted delivery date
(c) both of the above
(d) the item may or may not be stock and the status is just an acknowledgment your order exists
(e) the status should be "Pending stock" but this may pee-off existing customers due to previous track record
(f) both (d) and (e).
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2009-12-10
, 10:27
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Posts: 117 |
Thanked: 18 times |
Joined on Dec 2009
@ Edinburgh
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#3494
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Completely agree johnel. Ready For Despatch, to me, means it's wrapped up and waiting for a courier!
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2009-12-10
, 10:29
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Posts: 999 |
Thanked: 1,117 times |
Joined on Dec 2009
@ earth?
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#3495
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I just want to say thanks to Young_mario for posting the email to this forum!
It looks promising and hopefully I'll get my n900 tomorrow(Friday) and genuinely new information.
MPD and Karl should have posted this as a reply in this forum directly - it would have gained them some respect (if the n900s are delivered on Friday).
Instead we had to rely on Young_mario for the information instead.
Make sure you think him for this!
It looks promising and hopefully I'll get my n900 tomorrow(Friday) and genuinely new information.
MPD and Karl should have posted this as a reply in this forum directly - it would have gained them some respect (if the n900s are delivered on Friday).
Instead we had to rely on Young_mario for the information instead.
Make sure you think him for this!
__________________
I like cake.
I like cake.
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2009-12-10
, 10:29
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Posts: 9 |
Thanked: 3 times |
Joined on Nov 2009
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#3496
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Dear Customer
Please be advised that we expect that all credit checked and approved/outstanding N900 pre-orders to be dispatched today for a pre-1pm delivery tomorrow.
Due to the popularity of this handset, and Nokia stock delays which were out of our control, we have this week shipped a huge quantity of N900’s which have stretched our staff and IT systems to the limit (which will all be upgraded in the new year in order to provide a much better service). Our web team are doing all they can to respond to individual emails and calls, but if you have already received an email advising that your N900 is ‘ready for dispatch’ you should receive it tomorrow Friday 11th December by Royal Mail Special Delivery.
If we have requested from you more information or a PAC code in order to complete your order which you have not yet sent, please contact us by email at webshop@nokiaretail.co.uk clearly marking your email; ‘More Information’ or ‘PAC’ plus provide your order number.
Again, please accept our sincere apologies for the delays in shipping your N900.
Kind regards
David Urch
Webshop Fulfilment Manager
Please be advised that we expect that all credit checked and approved/outstanding N900 pre-orders to be dispatched today for a pre-1pm delivery tomorrow.
Due to the popularity of this handset, and Nokia stock delays which were out of our control, we have this week shipped a huge quantity of N900’s which have stretched our staff and IT systems to the limit (which will all be upgraded in the new year in order to provide a much better service). Our web team are doing all they can to respond to individual emails and calls, but if you have already received an email advising that your N900 is ‘ready for dispatch’ you should receive it tomorrow Friday 11th December by Royal Mail Special Delivery.
If we have requested from you more information or a PAC code in order to complete your order which you have not yet sent, please contact us by email at webshop@nokiaretail.co.uk clearly marking your email; ‘More Information’ or ‘PAC’ plus provide your order number.
Again, please accept our sincere apologies for the delays in shipping your N900.
Kind regards
David Urch
Webshop Fulfilment Manager
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2009-12-10
, 10:29
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Posts: 34 |
Thanked: 3 times |
Joined on Dec 2009
@ The Edge Of My Seat/London
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#3497
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Dear Customer
Please be advised that we expect that all credit checked and approved/outstanding N900 pre-orders to be dispatched today for a pre-1pm delivery tomorrow.
Due to the popularity of this handset, and Nokia stock delays which were out of our control, we have this week shipped a huge quantity of N900’s which have stretched our staff and IT systems to the limit (which will all be upgraded in the new year in order to provide a much better service). Our web team are doing all they can to respond to individual emails and calls, but if you have already received an email advising that your N900 is ‘ready for dispatch’ you should receive it tomorrow Friday 11th December by Royal Mail Special Delivery.
If we have requested from you more information or a PAC code in order to complete your order which you have not yet sent, please contact us by email at webshop@nokiaretail.co.uk clearly marking your email; ‘More Information’ or ‘PAC’ plus provide your order number.
Again, please accept our sincere apologies for the delays in shipping your N900.
Kind regards
David Urch
Webshop Fulfilment Manager
Nokia Retail
Unit 36 Mall Marlands
Southampton
SO14 7SJ
Web: www.nokiaretail.co.uk
Please be advised that we expect that all credit checked and approved/outstanding N900 pre-orders to be dispatched today for a pre-1pm delivery tomorrow.
Due to the popularity of this handset, and Nokia stock delays which were out of our control, we have this week shipped a huge quantity of N900’s which have stretched our staff and IT systems to the limit (which will all be upgraded in the new year in order to provide a much better service). Our web team are doing all they can to respond to individual emails and calls, but if you have already received an email advising that your N900 is ‘ready for dispatch’ you should receive it tomorrow Friday 11th December by Royal Mail Special Delivery.
If we have requested from you more information or a PAC code in order to complete your order which you have not yet sent, please contact us by email at webshop@nokiaretail.co.uk clearly marking your email; ‘More Information’ or ‘PAC’ plus provide your order number.
Again, please accept our sincere apologies for the delays in shipping your N900.
Kind regards
David Urch
Webshop Fulfilment Manager
Nokia Retail
Unit 36 Mall Marlands
Southampton
SO14 7SJ
Web: www.nokiaretail.co.uk
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2009-12-10
, 10:34
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Posts: 388 |
Thanked: 115 times |
Joined on Oct 2009
@ London, UK
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#3498
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Originally Posted by johnel
We are still relying on them, just because they didn't post on the forum it doesn't mean we still can't give them respect. (no offense) but all young_mario did was provide the email address!
I just want to say thanks to Young_mario for posting the email to this forum!
It looks promising and hopefully I'll get my n900 tomorrow(Friday) and genuinely new information.
MPD and Karl should have posted this as a reply in this forum directly - it would have gained them some respect (if the n900s are delivered on Friday).
Instead we had to rely on Young_mario for the information instead.
Make sure you think him for this!
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2009-12-10
, 10:39
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Posts: 17 |
Thanked: 5 times |
Joined on Dec 2009
@ Essex
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#3499
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Another update:
I just e-mailed David Urch(nice guy) and he phoned me back in 3 minutes!! He confirmed what others have received in an e-mail that all phones are at individual stores(mines at Manchester by the way, some 250 miles away!!) and depending on how many they have and how busy they are, we should receive them either tomorrow, saturday or Monday.
He did say that Manchester is quite an efficient store so I should expect mine by Saturday if all goes well.
He also said once your status has changed to 'Completed' or you get a dispatch e-mail, your order should arrive on that day as he updates them every morning.
So here's hoping for tomorrow/Saturday then for me(ordered 24/11)
I just e-mailed David Urch(nice guy) and he phoned me back in 3 minutes!! He confirmed what others have received in an e-mail that all phones are at individual stores(mines at Manchester by the way, some 250 miles away!!) and depending on how many they have and how busy they are, we should receive them either tomorrow, saturday or Monday.
He did say that Manchester is quite an efficient store so I should expect mine by Saturday if all goes well.
He also said once your status has changed to 'Completed' or you get a dispatch e-mail, your order should arrive on that day as he updates them every morning.
So here's hoping for tomorrow/Saturday then for me(ordered 24/11)
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2009-12-10
, 10:41
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Posts: 388 |
Thanked: 115 times |
Joined on Oct 2009
@ London, UK
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#3500
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Originally Posted by paul900
He didn't confirm me that in an email, he called me about 10 minutes ago
Another update:
I just e-mailed David Urch(nice guy) and he phoned me back in 3 minutes!! He confirmed what others have received in an e-mail that all phones are at individual stores(mines at Manchester by the way, some 250 miles away!!) and depending on how many they have and how busy they are, we should receive them either tomorrow, saturday or Monday.
He did say that Manchester is quite an efficient store so I should expect mine by Saturday if all goes well.
He also said once your status has changed to 'Completed' or you get a dispatch e-mail, your order should arrive on that day as he updates them every morning.
So here's hoping for tomorrow/Saturday then for me(ordered 24/11)
| The Following User Says Thank You to Kieron For This Useful Post: | ||
I hope this is true!
Here's a question when the status something you've ordered is "Ready for Despatch" do you assume:
(a) the item is in stock and delivery is expected shortly
(b) the item is in stock and you expect a quoted delivery date
(c) both of the above
(d) the item may or may not be stock and the status is just an acknowledgment your order exists
(e) the status should be "Pending stock" but this may pee-off existing customers due to previous track record
(f) both (d) and (e)
I think "Ready for Despatch" is a completely useless status and quite frankly confusing.
At least have a "key" on the order page explaining what the statuses mean.
My n900 has been ready for despatch since Tuesday I would expect my n900 to be delivered by Monday at the very latest!
If it was actually in stock I should have got it on Wednesday or even today (highly unlikely).
I like cake.