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cpitchford is offline cpitchford
2009-12-30 , 17:30
Posts: 303 | Thanked: 175 times | Joined on Oct 2009 @ London UK
#31
indeed! The thread was really a compilation of things mentioned on talk.maemo.org and bugs.maemo.org.. the process was enabled r&d, boot, disable r&d... for devices stuck at the "second dot" during booting.. It's well known over here on this forum and since users were arriving at Nokia's other forum I thought it'd be helpful writing it up there..
 
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tekojo is offline tekojo
2009-12-31 , 10:49
Posts: 148 | Thanked: 484 times | Joined on Nov 2008
#32
Originally Posted by cpitchford View Post
indeed! The thread was really a compilation of things mentioned on talk.maemo.org and bugs.maemo.org.. the process was enabled r&d, boot, disable r&d... for devices stuck at the "second dot" during booting.. It's well known over here on this forum and since users were arriving at Nokia's other forum I thought it'd be helpful writing it up there..
I didn't know that trick :-) But then again if I end up with a dead device I have all the tools and knowledge within the same building.

But really sounds like a decision from the moderator to be a bit overly cautious.
 
gom4381 is offline gom4381
2010-01-11 , 23:46
Posts: 108 | Thanked: 53 times | Joined on Jan 2010 @ Chicago
#33
I just got off the phone with Nokia support and was told that flashing your device will void the one year warranty. You can install updates and things of that nature but no flashing the device. To do a 'clean' install you must send it in to a Nokia repair center, which are their retail centers. I just called to confirm and the one in Chicago said they are not doing hard resets for the phone. So you have to void the warranty, as confirmed by phone support and the salesman over the phone, to do a hard reset for the phone. Flashing will void the warranty, totally being redundant so you guys understand, and it is the only way to make it 'clean.'
 
cpitchford is offline cpitchford
2010-01-12 , 00:01
Posts: 303 | Thanked: 175 times | Joined on Oct 2009 @ London UK
#34
That is terrible..

We provide tools, and firmware files.. that any valid user can download.. but if you use them (even following instructions written BY a nokia employee)

http://discussions.europe.nokia.com/...&thread.id=168

then you will void your warranty.. Nokia need to put a big banner on the tablets-dev site.. This WILL or WILL NOT void you warranty (delete as appropriate)

I've asked Adamf over at Nokia discussions to investigate.. He seems very clued up on the N900 and maybe he can find out internally if both he and myself and many other users have suggested others void their warranty by re-flashing to fix problems.
 

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GeneralAntilles is offline GeneralAntilles
2010-01-12 , 00:07
Posts: 5,478 | Thanked: 5,222 times | Joined on Jan 2006 @ St. Petersburg, FL
#35
Originally Posted by gom4381 View Post
I just got off the phone with Nokia support and was told that flashing your device will void the one year warranty. You can install updates and things of that nature but no flashing the device. To do a 'clean' install you must send it in to a Nokia repair center, which are their retail centers. I just called to confirm and the one in Chicago said they are not doing hard resets for the phone. So you have to void the warranty, as confirmed by phone support and the salesman over the phone, to do a hard reset for the phone. Flashing will void the warranty, totally being redundant so you guys understand, and it is the only way to make it 'clean.'
I call ********. Idiot level 1 phone support that doesn't have a clue about Maemo.
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cpitchford is offline cpitchford
2010-01-12 , 00:10
Posts: 303 | Thanked: 175 times | Joined on Oct 2009 @ London UK
#36
I agree completely.. but I'd still *really* like a big banner that states "it's ok.. your warranty is fine if you do this".. As with previous warranty issues stating that "using your tool voids that warranty? that's fstupid!" counts for nothing when your phone is dead
 
CrashandDie is offline CrashandDie
2010-01-12 , 00:10
Posts: 336 | Thanked: 610 times | Joined on Apr 2008 @ France
#37
Originally Posted by GeneralAntilles View Post
I call ********. Idiot level 1 phone support that doesn't have a clue about Maemo.
Agreed. He heard "flash" and thought you were trying to install some pirated software on it.

The EULA (from memory) states that as long as you use your equipment for it's intended use, you are covered by the warranty. Considering that Maemo is by design the software for the N900 (regardless of Maemo 5 version level), you are still running software designed to run on the hardware.

Don't worry, your warranty is safe.
 
gom4381 is offline gom4381
2010-01-12 , 22:53
Posts: 108 | Thanked: 53 times | Joined on Jan 2010 @ Chicago
#38
Originally Posted by CrashandDie View Post
Agreed. He heard "flash" and thought you were trying to install some pirated software on it.

The EULA (from memory) states that as long as you use your equipment for it's intended use, you are covered by the warranty. Considering that Maemo is by design the software for the N900 (regardless of Maemo 5 version level), you are still running software designed to run on the hardware.

Don't worry, your warranty is safe.
The warranty is not safe. Call the flagship store in Chicago at 312-670-2607. Then call Nokia care at 888-665-4228. Does not matter which order. You will void the warranty. There is no hard reset option available without voiding your warranty. The only hard reset option is to flash the device. If you use the software updater through the PC Suite then you will lose all apps installed but the user information will still be there. As in you deleted the Qik app from your phone but installed again and all the settings are still there. That is true for every application. I did this in a windows 7 64bit environment. Please don't mislead people.

p.s. You have to tell them to connect you with a level three tech. They have support for the n900 but the ordinary customer service representative might not have a clue. I even think they have dedicated staff to provide limited support or as much as they can provide for the phone.
 
MrGrim is offline MrGrim
2010-01-12 , 23:00
Posts: 329 | Thanked: 142 times | Joined on Oct 2009
#39
Well, i live in europe and things are a bit different here (e.g. min. 2 year warranty). In the warranty conditions i've seen, there was a clause which voided it when software not provided by the manufacturer caused problems
Also, i doubt they keep tabs on what fw version the phone was running. Unless the problem is caused by the flashing itself, how will they know you reflashed?
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cpitchford is offline cpitchford
2010-01-12 , 23:02
Posts: 303 | Thanked: 175 times | Joined on Oct 2009 @ London UK
#40
But on a plus side, this is from a Nokia employee who kindly went off to investigate exactly what the deal was with flasher / flashing the N900 by hand..

http://discussions.europe.nokia.com/....id=2898#M2898

That's pretty compelling.. I think in the case of Chicago and their policy, you didn't flash, you restored using Nokia's tools from the official Nokia restore website.. and site the link above, and the links in that thread (which were posted BY a Nokia employee instructing users how to flash)


If they say it is ok, then it should be ok.. plus you could argue there are no warnings on tablets-dev.. soo..
 

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