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gom4381 is offline gom4381
2010-05-03 , 18:19
Posts: 108 | Thanked: 53 times | Joined on Jan 2010 @ Chicago
#81
Originally Posted by Rauha View Post
Engadget and Gizmodo aside, I was quite suprised to see how many 'real professional finance analysts' have directly or inderectly mentioned the mobile-review's preview of N8 in their Nokia outlook. I mean people working at really fancy institutions.

Not that the recent Goldman/Iceland/Lehman news have left me high regard for those institutions, but seeing them use same sources as teeanged fanbois...well puts their profession in perspective.
Well their job is to be proactive instead of reactive. They need to put their clients in the best position possible to achieve financial success. All they have done is to look at the "failures" of Nokia for the last 4 phones. N96, N97, N900, and maybe the N8. If I was an investpr that didn't follow this stuff I would be happy that someone warned me about a company. Nobody is talking about Nokia at the moment other than to discuss their failures. Just having a great camera is not going to cut it. I think the Zune 5 or whatever that phone was that was on Tmobile-USA with an 8MP camera on board didn't sell well at all. I never saw anyone withi it and it was on sale shortly after release. I like Nokia. The N95 8Gb is the best phone ever. I use it as a backup. I had the N900 got impulsive and sold it. I regret doing that but you cannot tell me that you are not somewhat disappointed in the handling of the release of pr1.2. It might fix a lot fo problems or it may not. But they are not doing any developers any favors while their programs languish because no one is able to install them due to the new Qt thing that is going on. I could write more but they need to do better. I love Nokia but they need to do better.
 
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qole is offline qole
2010-05-03 , 18:19
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#82
benny1967: I agree, there's nothing wrong with niche. I think Nokia's plan has been to take Maemo from niche to mass market (cf. the notorious "5-step plan"), they just haven't been doing it very well; they keep getting distracted and side-tracked.
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jnwi is offline jnwi
2010-05-03 , 18:30
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#83
Originally Posted by qole View Post
Oh and Nokia: If you are having difficulty beefing up your teams with good people, it is probably because you need to get a better HR department first. Stop hiring with a shopping list of buzzwords. You need to be hiring smart, very flexible people who can figure out how to do new stuff, rather than people with experience doing what you're already doing. If you hire experienced people, then you can't be at the cutting edge.
Originally Posted by Texrat View Post
And as to your last part: there are several of us (yes, I'll selfishly include myself) that should have been snagged by Maemo Devices. I know I'd be busting my @$$ in any capacity I could if I was still in Nokia directly supporting this effort.

Not to turn this into a whinefest, but I applied to the Nokia Graduate Program and thought I did a damn good job of showing that I understand both marketing and technology. Didn't even get an interview.

I mostly figured I had too little experience, but it's a program for recent graduates, so I was left wondering. It's not that I'm bitter, but I'm really curious about what kind of amazing people ended up getting hired.

Knowing would also give me a chance to better myself for future opportunities, or apply for more appropriate tasks. Maybe this is something the community council could look into?

Edit: look into what it takes to get hired, I mean.
Last edited by jnwi; 2010-05-03 at 18:38.
 

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jnwi is offline jnwi
2010-05-03 , 18:36
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#84
Originally Posted by Rauha View Post
Engadget and Gizmodo aside, I was quite suprised to see how many 'real professional finance analysts' have directly or inderectly mentioned the mobile-review's preview of N8 in their Nokia outlook. I mean people working at really fancy institutions.
Eldar's attitude aside, he's not some unknown blogger. Those analysts are paid to react to things before anyone else, and they can't be experts on everything. Given all the other bad news surrounding Nokia, a failed S^3 could be the final nail in the coffin, and no one else had any information.

I'm confident S^3 will work better than on the prototype, and that Qt will pick up the slack, but judging by forum postings, it's obvious that even many programmers don't understand the strategy.
 

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benny1967 is offline benny1967
2010-05-03 , 18:40
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#85
Originally Posted by Texrat View Post
I won't mention return rate stats but suffice to say they indicated problems with the out-of-box experience.
Out-of-box experience maybe - my guess would be wrong expectations because (unlike the 770) they sold it as an N-Series device. Too close to their regular phones, too close to devices with high-end cameras etc.

Originally Posted by Texrat View Post
Regardless of intended product scope, the support infrastructure should match it. To date it has not with these devices. I find that unacceptable-- especially since I worked so hard (and in futility) in the company to champion improvement.
That was really frustrating with all Maemo devices so far. But maybe it's really absolutely impossible to set up a working support infrastructure for niche products, especially in such a large company? I make similar experiences within our own company with regard to customer support (the field I work in): We manage to train thousands of people to support our customers' internet access, but with advanced niche products that we sell maybe 100 or 1000 times only, we fail miserably in providing customer service in spite of all honest (and expensive!) attempts.
 

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Texrat is offline Texrat
2010-05-03 , 18:49
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#86
Originally Posted by benny1967 View Post
That was really frustrating with all Maemo devices so far. But maybe it's really absolutely impossible to set up a working support infrastructure for niche products, especially in such a large company? I make similar experiences within our own company with regard to customer support (the field I work in): We manage to train thousands of people to support our customers' internet access, but with advanced niche products that we sell maybe 100 or 1000 times only, we fail miserably in providing customer service in spite of all honest (and expensive!) attempts.
I think if it's absolutely impossible then no company should sell (what is for them) niche products.
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GeneralAntilles is offline GeneralAntilles
2010-05-03 , 18:50
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#87
Originally Posted by benny1967 View Post
If they sell more than expected, it's a success - an we'll never know because we don't know how much they thought they'd sell.
Well, we know a bit. Enough to know that the 770 was a runaway success in their eyes (I've heard they expected about 5,000, but the number was about 50,000 when it was discontinued), I believe I've heard mention of the N800 being much the same and I've heard it from a large number of Nokians that the N900 completely blindsided them.

How much of this has to do with the clueless dinosaurs in the Symbian Old Guard, who can say, though.
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benny1967 is offline benny1967
2010-05-03 , 18:59
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#88
Originally Posted by Texrat View Post
I think if it's absolutely impossible then no company should sell (what is for them) niche products.
That would mean I no 770 for me? No N800? No N810? No way I'd let this happen!
The world isn't perfect. People fail, companies fail... Let them do so. Let them provide great products but fail with the ecosystem around them.... better than the other way round.
 
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Texrat is offline Texrat
2010-05-03 , 19:29
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#89
Originally Posted by benny1967 View Post
That would mean I no 770 for me? No N800? No N810? No way I'd let this happen!
The world isn't perfect. People fail, companies fail... Let them do so. Let them provide great products but fail with the ecosystem around them.... better than the other way round.
I can see that, but then market them properly.
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gom4381 is offline gom4381
2010-05-03 , 19:42
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#90
Originally Posted by GeneralAntilles View Post
Well, we know a bit. Enough to know that the 770 was a runaway success in their eyes (I've heard they expected about 5,000, but the number was about 50,000 when it was discontinued), I believe I've heard mention of the N800 being much the same and I've heard it from a large number of Nokians that the N900 completely blindsided them.

How much of this has to do with the clueless dinosaurs in the Symbian Old Guard, who can say, though.
If this is the case someone needs to be fired. You had four iterations of a device that is clearly selling better than expected every time. That is a bad management practice as far as I know. When you market things the way you did the N900 you create demand for those products so it would only be prudent of you to have those devices available for sale in an end-user usuable form. It amazes me that this has happened.

So just to speculate....If I release a device that is expected to sell 5,000 units I can have buggy software and bad customer service? If so, sign me up!!!!!
 

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