Attention all N900 Vodafone users in the UK! - Page 25 - maemo.org

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TommiTMX	2010-05-11 , 21:58
Posts: 9 \| Thanked: 5 times \| Joined on May 2010	#241

Originally Posted by UNderworld

Dear Mr xxxxxxx

Guy Laurence has passed your email to me as I am responsible for investigating matters raised with him.

Firstly let me offer my apologies for the experience you have had, whilst trying to obtain some clarity on this matter. I can assure you that this will be addressed internally.

Last week we sent an incorrect test message in error to a small number of customers informing them that they are coming up to the top end of the bundle and they would be charged if they went over. This has caused some confusion so we want to set the record straight and clarify what we're doing.

We are launching a free service on June 1st by alerting those customers who consistently use more than their data allowance. This alert will say we will review your spend and if you continue to use more data than your allowance consistently over the coming months, we'll contact you to have a chat about your usage and offer an alternative data plan to avoid incurring out of bundle charges. That means you will be able to manage your usage more effectively. We're also giving clarity to what these data rates are, for out of bundle charges.

Given you are already reaching your allowance and in some cases are over, from June 1st, you will start to receive an alert to say you've gone over your allowance. We will be tracking your usage, and in the following months if your usage continues to be over your data allowance, we will contact you to discuss alternatives (including for example, upgrading to one of our mobile broadband plans) and that you could incur charges.

As you know we have a Fair Usage Policy and for the vast majority of customers, they do not use more than their data allowance. This Fair Usage Policy has always formed part of your price plan Terms and Conditions and due to this we are not in a position to allow you to cancel your contract without penalty

I trust this clarifies Vodafone's position.

Kind regards

The wording on that seems different than previously announced.

This guy is saying that if you consistently go over the 500MB soft-limit they will start charging the £5 per 500MB where as in previous posts (on their Forums by representatives) they say that it will be in effect for everyone who goes over 500MB.

Wonder who is telling the truth.

Quote & Reply |

	mr_bridger	2010-05-12 , 06:42
	Posts: 247 \| Thanked: 106 times \| Joined on Jan 2010 @ Coventry, UK	#242

Grrrr... this is doing my head in. if 97% of users dont go near the 500mb limit. what is the problem with the other 3% using a bit more....?

in another way to look at it..... what if everyone used exacly 500mb? that would really feck up their bandwidth.... other networks dont have a problem with it, why voda?

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Quote & Reply |

sajman	2010-05-12 , 08:00
Posts: 147 \| Thanked: 44 times \| Joined on Feb 2010 @ England	#243

I just rang vodafone to confirm my data usage so far this month, 346mb since the 20th of april and last 48 hours missing. (10 days left)

He told me to be careful of the 500mb limit. Yes LIMIT....

I asked how much i will get charged to go over my 500mb fup softcap and he said it would cost 1£ per MB

seriously... are they on crack.

At first it was 5£ for an extra 500mb, or is it the texts i received in error....

40506: You are reacing the end of your data allowance. You will be charged another £0.50 (inc VAT) for the next 5mb. We will nofify you again before you reach the next charging point. To stop these messages test STOP to 40506. keep tract of internet charges with Vodafone. SENT may@15:42

I received this 4 times in one day and i wasn't even using the phone.....

then i got the apology...

"vodafone: we sent a test in error re. out of bundle charges. Very sorry, please be assured you have not been charged. For more info. Click free http://live.vodafone.com/zr/sa1"

i told the mofo i need clarification on the policy as there was nothing on the contract about charges or my limit on the contract and emails Vodafone sent me when i signed up online for this phone. he told me to go to Vodafone.co.uk and look for the help section. Told him i will be rining back once i have my contract, terms and conditions in-front of me.

Quote & Reply |

Neegs	2010-05-12 , 08:25
Posts: 164 \| Thanked: 31 times \| Joined on Nov 2009	#244

im still going to try my best to get out of this. I really dont like Vodafone any more and i have only been with them 3 months!

First i find out im not on the latest firmware and now this, its a complete joke.

Quote & Reply |

The Following User Says Thank You to Neegs For This Useful Post:

sajman	2010-05-12 , 08:35
Posts: 147 \| Thanked: 44 times \| Joined on Feb 2010 @ England	#245

Posted Today, 08:18 AM
Hi sajman,

I'm sorry for the information you were given over the phone. Confirmation of exactly what's happening can be found here.

I know it's frustrating for you to get different and unclear information when contacting us, and to combat this we're doing all we can to spread the correct information as quickly as possible.

Reply from eforum mod

also rang them again and was quoted 50p per 25mb....

Quote & Reply |

kevinm2k	2010-05-12 , 08:44
Posts: 272 \| Thanked: 52 times \| Joined on Jan 2010	#246

Im still confused...

I have used the following data:

Jan - 1.1gb
Feb - 1.2gb
Mar - 1.1gb
Apr - 670mb

I use my device normally and I haven't been charged anything for going over the FUP so far, (I don't know what i've used so far in May)

so lets say this trend continues, so:

May - 1.1gb
June - 1.2gb
July - 1.3gb

Will by bill go up or not???

Quote & Reply |

Neegs	2010-05-12 , 09:16
Posts: 164 \| Thanked: 31 times \| Joined on Nov 2009	#247

Vodafail that made me chuckle

Quote & Reply |

sajman	2010-05-12 , 09:44
Posts: 147 \| Thanked: 44 times \| Joined on Feb 2010 @ England	#248

Originally Posted by kevinm2k

Im still confused...

I have used the following data:

Jan - 1.1gb
Feb - 1.2gb
Mar - 1.1gb
Apr - 670mb

I use my device normally and I haven't been charged anything for going over the FUP so far, (I don't know what i've used so far in May)

so lets say this trend continues, so:

May - 1.1gb
June - 1.2gb
July - 1.3gb

Will by bill go up or not???

technically yes, 50p per 25mb a day. you do the math.

but this hasnt been officially released yet, just an official person releasing info on eforums about pricing structures. They never enforced these charges before so why start now? they are increasig your bill by over 10% so you have rights. read your terms and conditions....

Quote & Reply |

adamFsmith	2010-05-12 , 09:46
Posts: 83 \| Thanked: 55 times \| Joined on Jan 2010 @ Liverpool, UK	#249

I sent my letter of cancellation yesterday. I've told them straight that i'm going to cancel my direct debit immediately after this month's payment is withdrawn.
Fingers crossed...

Quote & Reply |

	matts76	2010-05-12 , 09:53
	Posts: 324 \| Thanked: 201 times \| Joined on Apr 2010 @ UK	#250

Originally Posted by adamFsmith

I sent my letter of cancellation yesterday. I've told them straight that i'm going to cancel my direct debit immediately after this month's payment is withdrawn.
Fingers crossed...

Too early, they haven't made any changes yet, so how can you quote them in a cancelation letter, if you cancel your direct debit you wont have a leg to stand on.