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smoothc is offline smoothc
2010-06-01 , 19:40
Posts: 80 | Thanked: 45 times | Joined on Mar 2010
#31
Originally Posted by lancewex View Post
FYI: that is the same site/page I used to request service, but calling is better and still required anyway. Only by calling can you get the UPS postage label.

Be prepared for the worst.
I finally called and sent my N900. Got it today UNREPAIRED, they upgraded and did a reset. Are they so "smart" that they don't know that i did that dozens of times?

Im sending it again and will send it over and over until they fix it.

Nokia, well done.
 
lancewex is offline lancewex
2010-06-02 , 00:54
Posts: 661 | Thanked: 690 times | Joined on Jul 2007
#32
After sending it in a 3rd time they sent me a replacement. It has turned on, so we have progress. Hopefully everything works. I shall see.
Between the 2nd and 3rd return I filed a complaint with the better business bureau and faxed a complaint letter to a fax # I found on the corporate web page. Unsure if they even know about either because I got no response to either. This really is just awful service. If I were not so completely in love with my N900 (or a masochist?) they would have lost me. Here's to hoping that Meego brings other hardware makers into the club.
 
SAABoy is offline SAABoy
2010-06-02 , 01:29
Posts: 604 | Thanked: 108 times | Joined on Feb 2010 @ Phoenix, WA
#33
i remember these pains when I sent my n78 to nokia usa repair as the screen stopped working, and got what I thought was a repaired/refurb phone back... that phones screen went bad in a matter of weeks... i wonder if it was the same one... anyways, eventually i got angry demanded they send me a brand new n78 or n79, this whole process had taken months...
 
smoothc is offline smoothc
2010-06-03 , 16:35
Posts: 80 | Thanked: 45 times | Joined on Mar 2010
#34
Originally Posted by lancewex View Post
After sending it in a 3rd time they sent me a replacement. It has turned on, so we have progress. Hopefully everything works. I shall see.
Between the 2nd and 3rd return I filed a complaint with the better business bureau and faxed a complaint letter to a fax # I found on the corporate web page. Unsure if they even know about either because I got no response to either. This really is just awful service. If I were not so completely in love with my N900 (or a masochist?) they would have lost me. Here's to hoping that Meego brings other hardware makers into the club.
Did you ask for a replacement or did they just get tired of the send-back-unrepaired game? What did you do different that third time?
 
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